Agoda

Agoda - Reviews and experiences

Average rating
5.6 /10
Based on 19 reviews
Oct 2023-Mar 2024
Star distribution
50
41x
311x
26x
11x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (19)

Double booking cancellation

Cancellation

Oh man, it was just brutal trying to cancel that double booking. I did everything right, gave them the booking number, dates, guest name, the works. But still, no help. They were all like, "Oops, the info ain't right," but wouldn't even clue me in on what was off. I just wanted to fix things, you know?

Accommodation booking in Europe

Cancellation

I recently booked a place to stay through this website for my trip to Europe. The booking process was easy and they had a super tempting offer for a cancellation policy that was fully refundable. But when I tried to cancel less than a day later, I was in for a shock. They wanted to charge me a massive 96% cancellation fee. It was totally not what I was expecting and left me feeling disappointed. The customer service didn't really help and didn't want to admit they were at fault for having incorrect info on their site. They pointed fingers at the property owner, who then blamed Agoda. It was all just frustrating and not what I signed up for. I definitely wouldn't recommend using this site for booking accommodations.

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About Agoda

Agoda is an online travel booking platform headquartered in Singapore, specializing in accommodations. It offers a wide range of options from hotels and vacation rentals to flights and airport transfers, catering to various customer needs globally. The company was founded in 2005 by Michael Kenny and Robert Rosenstein and quickly expanded its services worldwide. It operates as a subsidiary of Booking Holdings Inc., which is one of the world’s leading providers of online travel and related services. Agoda's platform integrates seamlessly with local partners and leverages technology to provide competitive pricing and a user-friendly booking experience.

Contact Information

🌐 agoda.com

Last update: November 29, 2024

Website (Partner link)

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