Agoda - Reviews and experiences

Oh man, it was just brutal trying to cancel that double booking. I did everything right, gave them the booking number, dates, guest name, the works. But still, no help. They were all like, "Oops, the info ain't right," but wouldn't even clue me in on what was off. I just wanted to fix things, you know?

I recently booked a place to stay through this website for my trip to Europe. The booking process was easy and they had a super tempting offer for a cancellation policy that was fully refundable. But when I tried to cancel less than a day later, I was in for a shock. They wanted to charge me a massive 96% cancellation fee. It was totally not what I was expecting and left me feeling disappointed. The customer service didn't really help and didn't want to admit they were at fault for having incorrect info on their site. They pointed fingers at the property owner, who then blamed Agoda. It was all just frustrating and not what I signed up for. I definitely wouldn't recommend using this site for booking accommodations.