Bright Side Reviews
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Counseling services covered by insurance
I wasn't sure about trying online counseling at first, but Bright Side really impressed me. It's so nice to be able to talk to a professional right from my own home. The counselors were super helpful, understanding, and gave me some really useful perspectives that I hadn't thought about. I'm really grateful for the help Bright Side has given me.
Overpriced decorations
Don't bother spending your hard-earned cash on those outrageously expensive decorations. They're really not worth it - the quality is crap and their customer service is non-existent. I tried to get some help from them but couldn't reach anyone. Honestly, this company is a real joke. Stay away from them no matter what.
Anxiety relief products
I gotta say, my experience with Bright Side's anxiety relief products wasn't the greatest. The staff just didn't seem to get where I was coming from, you know? They gave me some medication that didn't do diddly squat for me. It felt like they were in a rush and didn't really listen to what I had to say. Overall, it left me feeling like it was all about making a quick buck instead of actually helping people dealing with anxiety.
Subscription, Payment, Lack of Communication
I can't believe how bold this company is. I canceled my subscription, but they kept taking my money without asking me. I tried calling them, but couldn't get through to anyone. I sent them lots of messages, but never heard back. There wasn't even a way to cancel on their website. This isn't right and I'm not going to just ignore it. I'm going to contact my bank because this is just straight up fraud.
Therapy experience
My time at Bright Side has been a real up-and-down journey, let me tell you. The therapists there are amazing, offering me all the help and advice I need. But, gotta say, the nurse practitioners let me down big time. They fed me wrong info about treating ADHD, and the meds they gave me just messed me up. Plus, having a new nurse every time made it hard to stick to one treatment plan. And don't even get me started on how they don't take most insurances - that just added to my stress with their service.
Misleading insurance claims
I recently signed up for therapy at this place, eh, believing that they accepted my insurance as stated on their website, you know? But after starting my treatment and being put on medication, I was suddenly informed that they do not actually accept my insurance, eh. This caused unnecessary stress and financial strain on my end, as I am not able to afford therapy out-of-pocket, you know. It is unacceptable for a business to mislead customers in such a crucial matter, eh. I have filed complaints regarding this issue and urge others to be cautious when dealing with this place, eh.
booking technical issues
This is hilarious! I had some problems with the booking website, ended up with a "no-show" charge, and when I showed them screenshots with timestamps, they said it might have been messed with. Are you kidding me? So their site is perfect and never has glitches? It's so wrong to doubt customers like that, blaming them when it's the site's fault. When I asked for help, their system was offline and they couldn't see my info, but they still want to charge me for their mistakes. Give me a break! Better to look for mental health services somewhere else.
Counselling session
I recently booked a counselling session through this platform and was extremely disappointed with the experience. Not only did they charge me for services that were not provided, but the customer service was unhelpful and took forever to respond to my complaints. The therapist I was assigned to was unprofessional, cursing throughout our session, and appeared to lack basic cognitive abilities. Overall, my experience was extremely negative and I will not be using this platform again.
medication refill
I just wanted to share that my experience with that online pharmacy was really disappointing. Even though I really needed some help, Brightside wasn't helpful or understanding at all. It seems like they care more about making money than actually helping their customers. If anyone is looking for support, I suggest checking out other options and local resources that might be more caring and genuine.
Recent invoice payment
I got this bill from Bright Side out of the blue and it really messed with my finances. They didn't explain anything, which made it all the more frustrating and tough to fix quickly. Their poor customer service and lack of communication just made things harder, causing a lot of unnecessary stress. I'd tell others to watch out for billing problems with this company down the line.
Terrible billing practices
This company is such a scam! They charge way too much for things they don't even do and keep taking your money even when you want to stop. It's like they target folks who are in need of help. Save your time and cash and stay away from this fake "service."
Refund issue on insurance plan
So I went ahead and got this thing for my insurance plan, eh. But then they didn't give me back my $95! Like, seriously, that's a lot of money for me, ya know? And then when I tried to book an appointment, they had like, no available times for me to go. So I decided to cancel it and now I'm sending them emails every day until they give me my money back. I mean, come on, why does this have to be so difficult?
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Recent invoice payment
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