Bright Side Reviews

: 23
9% Would buy here again

Most relevant positive review

  2024-04-16
Counseling services covered by
I wasn't sure about trying online counseling at first, but Bright Side really impressed me. ...Read on
Easter

Most relevant negative review

  2024-04-24
Expensive insurance charges
I was really let down by the service I got at Bright Side. They charged me nearly $1600 in less t...Read on
Cristobal

Review with most votes

  2023-12-11
Recent invoice payment
I got this bill from Bright Side out of the blue and it really messed with my finances. They didn...Read on
Zoe

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    Counseling services covered by insurance

    I wasn't sure about trying online counseling at first, but Bright Side really impressed me. It's so nice to be able to talk to a professional right from my own home. The counselors were super helpful, understanding, and gave me some really useful perspectives that I hadn't thought about. I'm really grateful for the help Bright Side has given me.


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    Expensive insurance charges

    I was really let down by the service I got at Bright Side. They charged me nearly $1600 in less than 2 months, all through insurance. It just wasn't worth it and I'd suggest folks find a different option for their insurance. The prices were way too high and the service was not up to par. All in all, a frustrating experience that made me feel like I was being ripped off.


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    Prescription Medication

    This place is really messing up when it comes to medications. I tried to be patient, but the billing was totally messed up. The first session was just so cold and impersonal, but that's not even the worst part. They gave me two doses of medication that don't even work well together, which is not good at all. And now I've been without my meds for more than a month because of their system errors. And their solution? Pay for another session to fix their own mistake. And don't even get me started on that mental health questionnaire they gave me - it's impossible to answer truthfully. I've had it with this place and I'm gonna find a new provider right away.


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    Overpriced decorations

    Don't bother spending your hard-earned cash on those outrageously expensive decorations. They're really not worth it - the quality is crap and their customer service is non-existent. I tried to get some help from them but couldn't reach anyone. Honestly, this company is a real joke. Stay away from them no matter what.


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    Signed up for help with anxiety

    I signed up for help with my anxiety 'cause I've been stressed out about money stuff. I had this appointment with an online therapist all set up. But on the morning of the appointment, something came up and I had to change the time. Thing is, they still charged me $70 for missing it, even after I rescheduled. They say you gotta cancel 24 hours in advance, but I couldn't find that rule anywhere. Now I'm even more nervous about money and my insurance won't cover it. Seventy bucks is a lot, especially at this time!


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    Anxiety relief products

    I gotta say, my experience with Bright Side's anxiety relief products wasn't the greatest. The staff just didn't seem to get where I was coming from, you know? They gave me some medication that didn't do diddly squat for me. It felt like they were in a rush and didn't really listen to what I had to say. Overall, it left me feeling like it was all about making a quick buck instead of actually helping people dealing with anxiety.


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    Awful therapy experience

    Don't bother spending your money at that place. My experience at that therapy service was absolutely awful. They didn't give me the help and support I needed, and I actually felt worse when I left. It's obvious that the staff there have no clue what they're doing. I had to get help somewhere else and thankfully found relief with another therapist. I want my money back in full, plus compensation for the trouble and harm they caused.


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    Subscription, Payment, Lack of Communication

    I can't believe how bold this company is. I canceled my subscription, but they kept taking my money without asking me. I tried calling them, but couldn't get through to anyone. I sent them lots of messages, but never heard back. There wasn't even a way to cancel on their website. This isn't right and I'm not going to just ignore it. I'm going to contact my bank because this is just straight up fraud.


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    Counseling experience

    After giving the counseling service a shot for around a month, I gotta say it wasn't all that great. The counselors and doctors seemed kinda rude and were quick to blame me, which just made me feel even worse each time. Their dismissive attitude and way of speaking didn't make me feel any better. It felt like they were just after my money, and I always left feeling even sadder. Overall, it was a pretty bad experience, so I wouldn't suggest it to anyone else looking for help.


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    Therapy experience

    My time at Bright Side has been a real up-and-down journey, let me tell you. The therapists there are amazing, offering me all the help and advice I need. But, gotta say, the nurse practitioners let me down big time. They fed me wrong info about treating ADHD, and the meds they gave me just messed me up. Plus, having a new nurse every time made it hard to stick to one treatment plan. And don't even get me started on how they don't take most insurances - that just added to my stress with their service.


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    Therapist review

    My therapist is incredible! She's my second therapist from this place, and let me tell you, the first one was a total airhead. I started seeing her because she was covered by my insurance and the prices looked good on my plan. But guess what? They tried to charge me way more than they said they would! Like, no way am I paying that much for therapy. It's a major rip off. So not cool.


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    Monthly Billing Issue

    This company has been overcharging me for months without giving me any services. Every time I try to talk to them over the phone about it, they just send me generic emails instead of resolving the issue. The customer service is terrible and there is no transparency. I haven't gotten the care or prescriptions I need and I'm getting really frustrated with their unfair billing practices. It's disappointing how they treat loyal customers like this, exploiting people who rely on healthcare services.


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