Iubenda reviews

Was sceptical, had scams before and didn't own that domain. Needed brand protection; turned out legit, relieved, thanks.

Support helped fix our Google Advanced consent mode issue. Daniele suggested things beyond the widgets. I use this for our small e-shop. Helpful, but slow.

I dropped this into our small online shop and the support seriously saved me time — replies were fast and clear, we had the cookie banner live within hours. Price isn't the cheapest but fair for that help.

Was wary at first — install wouldn’t cooperate on my small blog, called support, a rep walked me through it, now it runs smooth and I'm pretty relieved.

I was halfway through setting this up when the editor froze. I've used iubenda for years and it was straightforward at the start. I hit a glitch and Angel from support stuck with me, escalated to the internal team and reconnected after a couple logouts — honestly relieved, a bit grumpy.

Halfway through the install I wanted to quit — setup was clunky, docs vague and their support felt distant. I first saw Iubenda on a developer Slack channel and recommended it to our web lead, so there was pressure. In the end it worked and delivery of license and final script arrived without fuss, so I'm relieved.

I was on a deadline, laptop at the kitchen table, trying to get T&Cs and a privacy page up after moving my little shop online. I’d been burned before, so I’m picky. The site says those docs come with every plan, but on my Starter plan it blocked the T&Cs and nagged me to upgrade. The interface felt messy, too many add-ons — kept getting the vibe they wanted to sell me extras instead of just doing the job. I asked for a refund out of frustration. The moment I felt actually satisfied was when support processed the refund fast and explained the limitation. That small human touch made it less annoying, honestly. I'd try again if they simplify things.

emails full of contradictory statements, claims my auto-renew was still active, then later an email saying they’d 'fixed' it. Small comfort that the bank stopped the withdrawals. Seen cleaner cancellations elsewhere, and it left me wary to trust them again. Useful service, but billing process needs real work.

I was really on the fence before signing up. Had a bad run with subscriptions that were impossible to cancel, so I was expecting hassle. I needed this for a small client site and wanted something simple while I moved apartments and then travelled. I set it up, then took the site down because the client paused the project. I forgot to cancel the subscription when I left the country for three months. Classic me, right? I braced for the worst when I saw the charge. I messaged support as soon as I landed, half expecting scripted responses and a hard no. To my surprise they actually read what I wrote. There was a policy, sure. But the rep went a bit further, asked a few questions, and agreed to a partial refund since the site was inactive. It wasn't instant and there was a bit of back-and-forth. A few automated emails made me nervous again. But in the end the money showed up. I'm relieved. Not perfect, but better than I thought. If you worry about hidden fees or rigid rules, fair warning — they have policies — but their team can be reasonable when you explain things. I’m glad I gave them a chance.

no clear way to opt out. I can be pragmatic about marketing emails, but when you’re shoved a compliance scare that references Google Analytics and possible penalties, it feels like pressure, not help. I did appreciate that they included a short note saying the scan isn’t perfect and to double-check things myself — that bit felt slightly more honest, at least. I started getting these messages about two weeks ago and they kept coming at odd times, which added to the uneasy feeling. I marked the messages as spam after a couple of repeats, but I can see how someone less careful might follow the “discover missing services” link. Emotionally, it’s annoying more than enraging — a nuisance that wastes time and attention. If you’re looking for a friendly, transparent approach to privacy checks, this didn’t feel like it. A clearer unsubscribe and less alarmist phrasing would go a long way.

Oh man, it was a struggle getting that privacy policy up on my website. Thankfully, the customer service here was amazing and super patient. They walked me through it all until I got it sorted. Big thanks, you're awesome!

I had a problem with a notification from the plugin on my website, but it got sorted out really well thanks to the great help from the consultant. Marta Patriarca was super professional and provided me with the help I needed quickly.

Iubenda is a fantastic tool for any website owner who wants to make sure they are following privacy policies and cookie laws. I've been using their services for a while now, and I can honestly say that they always keep my websites legal. They let me know when there are updates, and they give me clear instructions on what I need to do to stay compliant. Plus, their customer service team is amazing and always helps me with any questions I have. I trust Iubenda completely and would definitely recommend them to anyone who needs help with legal compliance. Their prices are also very fair, and they always show me how I can save money. In my experience, Iubenda is the best choice for this kind of thing.

Iubenda's product is amazing and really helps me out a lot with my work! The staff there are so friendly, know their stuff, and are always ready to show me something new.

I'm really happy with the help I got from Iubenda. The team was so helpful and nice. Even though I was confused about something, they walked me through it and answered all my questions quickly. I'm actually impressed with how professional they are.

My experience with this company was terrible all the way through. Their scripts weren't working properly, and even after showing them evidence of the problem, they didn't want to admit it. It was a nightmare trying to communicate with them since they only replied once a day because they are located in Italy. They were not helpful at all, so we had to contact our original salesperson just to get a response. It was really annoying, especially when we had a deadline to meet.

This company gives excellent customer service for small businesses, with a great team that really goes the extra mile to help out their clients. Sometimes responses to customer service requests might take a bit longer, but the personalized assistance they give is totally worth it. Raffaele, especially, has been amazing in supporting our business and helping us to thrive.

I recently got some help with my privacy policy and I have to say, the person I worked with was really professional and knew their stuff. They were super helpful, nice, and always there to answer any questions I had. Even though my issue was complicated, they patiently walked me through everything and gave me some great solutions. It was clear that they really cared about making sure I was happy with the service. I can't say enough good things about them and their expertise in privacy policy. Highly recommend!

I got quick help and a fix for the problem. It was actually a silly mistake that I just didn't catch. It happens, you know? Pretty impressive how fast they resolved it, especially since I'm just on a "free" plan. Big thanks to Daniele for that!

I contacted customer service for help with some questions about my service and payments, and everything went well. The person I spoke with was really nice and helpful, and seemed genuinely interested in fixing the problems I was having. In the end, I was happy with my experience with the customer service team.