Iubenda - Reviews and experiences

Needed domain, relieved.

Really grateful — billing fixed while I cooked

Started using it this morning; it arrived early, support replied calmly.

Support helped fix our Google Advanced consent mode issue. Daniele suggested things beyond the widgets. I use this for our small e-shop. Helpful, but slow.

I dropped this into our small online shop and the support seriously saved me time — replies were fast and clear, we had the cookie banner live within hours. Price isn't the cheapest but fair for that help.

Was wary at first — install wouldn’t cooperate on my small blog, called support, a rep walked me through it, now it runs smooth and I'm pretty relieved.

I was halfway through setting this up when the editor froze. I've used iubenda for years and it was straightforward at the start. I hit a glitch and Angel from support stuck with me, escalated to the internal team and reconnected after a couple logouts — honestly relieved, a bit grumpy.

I was on a deadline, laptop at the kitchen table, trying to get T&Cs and a privacy page up after moving my little shop online. I’d been burned before, so I’m picky. The site says those docs come with every plan, but on my Starter plan it blocked the T&Cs and nagged me to upgrade. The interface felt messy, too many add-ons — kept getting the vibe they wanted to sell me extras instead of just doing the job. I asked for a refund out of frustration. The moment I felt actually satisfied was when support processed the refund fast and explained the limitation. That small human touch made it less annoying, honestly. I'd try again if they simplify things.

I was really on the fence before signing up. Had a bad run with subscriptions that were impossible to cancel, so I was expecting hassle. I needed this for a small client site and wanted something simple while I moved apartments and then travelled. I set it up, then took the site down because the client paused the project. I forgot to cancel the subscription when I left the country for three months. Classic me, right? I braced for the worst when I saw the charge. I messaged support as soon as I landed, half expecting scripted responses and a hard no. To my surprise they actually read what I wrote. There was a policy, sure. But the rep went a bit further, asked a few questions, and agreed to a partial refund since the site was inactive. It wasn't instant and there was a bit of back-and-forth. A few automated emails made me nervous again. But in the end the money showed up. I'm relieved. Not perfect, but better than I thought. If you worry about hidden fees or rigid rules, fair warning — they have policies — but their team can be reasonable when you explain things. I’m glad I gave them a chance.

Oh man, it was a struggle getting that privacy policy up on my website. Thankfully, the customer service here was amazing and super patient. They walked me through it all until I got it sorted. Big thanks, you're awesome!

I had a problem with a notification from the plugin on my website, but it got sorted out really well thanks to the great help from the consultant. Marta Patriarca was super professional and provided me with the help I needed quickly.

I'm really happy with the help I got from Iubenda. The team was so helpful and nice. Even though I was confused about something, they walked me through it and answered all my questions quickly. I'm actually impressed with how professional they are.

This company gives excellent customer service for small businesses, with a great team that really goes the extra mile to help out their clients. Sometimes responses to customer service requests might take a bit longer, but the personalized assistance they give is totally worth it. Raffaele, especially, has been amazing in supporting our business and helping us to thrive.

I recently got some help with my privacy policy and I have to say, the person I worked with was really professional and knew their stuff. They were super helpful, nice, and always there to answer any questions I had. Even though my issue was complicated, they patiently walked me through everything and gave me some great solutions. It was clear that they really cared about making sure I was happy with the service. I can't say enough good things about them and their expertise in privacy policy. Highly recommend!

I got quick help and a fix for the problem. It was actually a silly mistake that I just didn't catch. It happens, you know? Pretty impressive how fast they resolved it, especially since I'm just on a "free" plan. Big thanks to Daniele for that!

I contacted customer service for help with some questions about my service and payments, and everything went well. The person I spoke with was really nice and helpful, and seemed genuinely interested in fixing the problems I was having. In the end, I was happy with my experience with the customer service team.

I just bought some new software and it took a while to get everything set up. But the customer service folks were super helpful in walking me through it and making sure everything was good to go. It felt good knowing that I was following all the rules.

The team contacted me to fix the installation errors and also helped set up the software correctly. They even corrected some errors that our developer had made! I was really impressed with how they were so proactive and went the extra mile. I'll definitely be using them again for any future projects.

When I first reached out to customer service, I gotta admit I wasn't in the best mood. But Sara really knew how to handle the situation like a pro. She was so patient and understanding, she managed to calm me down and help me out. I was really blown away by the amazing customer service I got, it went above and beyond what I expected. My overall experience with iubenda was awesome!

I had this issue with my website where a script was causing problems and I couldn't display the Cookie Solution. But then this guy Leonardo Tamion from Iubenda helped me out and got everything sorted. He was really helpful and I'm so grateful for all his hard work.