Sucuri - Reviews and experiences

calls unanswered, emails ignored, and my ticket just sitting there with no update. Maybe there was a backlog, sure, but for a security company this is hard to excuse. When your site is inaccessible, you need a person or at least a recovery process that actually works, not silence. The whole thing felt less like protection and more like another issue to manage. I can’t recommend it based on this experience.

Honestly, I’m already wondering if switching was a mistake. I left Wordfence because the scans were dragging my site down, and Sucuri’s DDoS protection, remote filtering, and CDN sounded like a sensible upgrade. I expected at least a smoother setup, especially after spending around US$500. Instead, the firewall doesn’t seem to be doing its job and I’ve had roughly 80 emails about brute-force attempts. Thirteen hours after opening a ticket, I still don’t have a real answer or a fix. The live chat was probably the most frustrating part; it felt like chatting in circles rather than getting help. Maybe it will improve once someone properly looks at the account, but right now I’m paying more and feeling less protected. I’ve had slower support elsewhere, sure, but not with this much riding on it.

By the time someone finally picked up the ticket, we had already spent three days working around the firewall issue ourselves. A former colleague had recommended Sucuri after I saw it mentioned in a hosting forum, so I expected the paid support side to be fairly dependable. Ordering and setup were straightforward enough, and the dashboard is not difficult to use. The problem was the gap afterwards. Our servers were throwing errors and parts of the site were unavailable, yet the first responses took a day or more and mostly read like templates. We replied with logs and details, then waited again. It eventually became usable, but it did not feel like 24/7 support in any practical sense. The service can do its job when things are calm; during an urgent outage, delivery of help was far too slow. Not a complete write-off, just not something I’d rely on alone.

By the fifth day, I was already wondering why I’d signed up in the first place. I expected the setup to take a little time, sure, but not for the signup itself to fail and require support before I could even get moving. The firewall activation was where things really stalled. The dashboard tells you to click the internal domain links first so the site loads properly, but support never clearly explained what that step actually meant. Instead, I was told to jump ahead and change DNS records. After the earlier problems, I wasn’t comfortable making more changes without a straight answer.

The error page was staring back at me before my morning coffee, which is never a great way to start the day. I’d been using Sucuri for a few years by then, originally because malware had found its way onto one of my sites. At the time I honestly assumed it would be another expensive security tool that mostly sends alerts and leaves you to figure things out. That wasn’t how it went.

I recently had a really bad experience with the website security service I signed up for. For three whole years, I never got to talk to a real, live person and when I needed help, I'd have to wait forever, like 1 to 5 days, to get a reply. It was super frustrating to deal with different people who didn't really know how to fix things quickly. So, because of the poor communication and bad support, I decided to just cancel my subscription. To top it off, my account got blocked right away without even telling me or confirming that my info had been transferred like I asked. I definitely wouldn't recommend using this service because the customer care and professionalism are seriously lacking.

I can't believe how unprofessional and incompetent this security service is. When I asked for help with malware on my website, they not only crashed my site twice without warning, but they also wasted my time and money. It's obvious they have no clue what they're doing since they couldn't meet their own deadline of fixing the issue in 6 hours, and it ended up taking them 4 weeks with no results. This service is a total joke and a huge waste of time.

My experience with this company was just awful. I was trying to renew my service, but they made it so hard and it seemed like they were trying to force me to pay more. It felt like I was dealing with a scam, and they didn't offer any help. I would definitely suggest staying away from this company if you want to avoid unnecessary stress and frustration.

I had a problem with malware on my website, but Sucuri Security was able to fix it quickly and set up protection to prevent it from happening again in the future. It was definitely worth the price for the peace of mind it gave me.

I jus' bought some firewall protection fer my website, eh? But man, was I disappointed with Sucuri. I was havin' problems left 'n right - server timeouts, error codes, ya name it. The customer service folks didn't have a clue 'bout what was goin' on, 'n their service was on par with one o' those big domain companies. I wouldn't advise anyone to buy from 'em again, eh.

So I signed up for this amazing plan yesterday, all hopeful that my website would finally be safe from those nasty hackers. Can you believe it? It's been a full day and nothing has happened yet! They promised to have it fixed in 4 to 12 hours, but my site is still a disaster. And what's with all the issues logging in? I gave them the correct information, but they still won't let me access my account! And let's not even talk about how long it takes for them to respond to my messages. It's so frustrating, such a waste of time.

Sucuri has been amazing in helping us deal with our malware problems. Even though we had removed malware from our site before, Sucuri still found some that our own scanner missed. They not only told us which file was infected, but also gave us tips on how to avoid it happening again. When we signed up for their protection services, their chat support was quick to help us set everything up. Any problems we had were fixed right away, showing how much they care about keeping their customers happy.

This website looks like it's protecting sketchy sites like Emotet and Mirai. It's got me thinking, are they low-key helping governments of countries with sanctions by shielding these sites that spread botnets and scams? It's pretty worrisome and risky.

My experience with the service was really good. It was way easier than I thought it would be. I did run into a problem with SSL, but the online support team, Josh in particular, quickly got James Z involved. I was really impressed with how quickly and effectively James Z fixed the issue. Overall, I'm happy with the service I received.

I can't stress enough how crucial it is to invest in cybersecurity, eh? I've been hit by cyber attackers not once, but twice, and had my files infected with malware. That's when I realized I needed to up my security game to avoid any more breaches. Luckily, I found a great service provider that not only cleaned up the mess but also put in place solid protection. They've been on the ball ever since, blocking over a thousand attacks without letting any hackers through. I'm truly thankful for their skills and commitment to keeping my online presence safe, eh.

I keep getting these annoying emails saying my website has a virus even though I don't even have a website anymore. Who are these scammers trying to trick me?

This website scanning service is really fishy! They scan your site and then say harmless code is risky just to make you fork over cash to get it removed from the blacklist. It's like they're strong-arming website owners into paying up. Something should definitely be done about this shady business!

I recently bought some malware protection services from a company to keep my websites safe. But, I was really let down by their service. Even though there was malware on my site for a whole week, their scanner didn't catch it. So, I had to look for help elsewhere and luckily MalCare was able to find and fix the problem quickly. When I asked for a refund because their services didn't work, they said no citing their 30-day refund policy. I ended up spending a lot of money on three websites for nothing, which was really disappointing given how ineffective their service was.

Oh man, I had the worst experience trying to get help with my website from this guy Steven H. He was no help at all, just kept giving me canned responses and didn't even bother listening to what I was saying. So frustrating, seriously the worst customer service ever.

I had this problem and Chris L. from customer service totally helped me figure out that it wasn't even Sucuri's fault, it was actually my hosting provider causing the issue. Big shoutout to Chris for saving the day!