Avid reviews

I just updated to OS Catalina, but now Pro Tools doesn't work. I tried reaching out to customer support for help, but no luck even after paying to file a query. I'm pretty let down by the lack of response and overall customer service from the company. I'm considering switching to a different software because of this frustrating experience.

The software is really powerful and handy when it works well. But boy, it can be a real pain getting it to start up smoothly all the time. The customer service team is quick to respond and helps out through email, but man, it's frustrating that the software keeps failing to boot after working fine for a month. Despite that headache, I think the software is super helpful for making music. It's not perfect, but it still does a decent job, especially for learning purposes. I'd say give this software a shot for what it can do, just be ready to keep dealing with that booting problem.

I just bought the Sibelius music program online and boy, was I let down. I downloaded it but never got the ID key to actually use it. The so-called 'help' videos were no help at all, and the bot responses to my questions were useless. I wasted 4 hours trying everything to get it to work, and got nowhere. It was so frustrating, I think Sibelius should look for another company to handle their digital stuff.

I'm really bummed about how your software, like Pro Tools, doesn't fully support Apple silicon yet. It's been two years since Apple M1 came out, and I still can't use a bunch of my go-to plugins, especially the ones from Acustica. I just renewed my subscription for another year hoping for m1 support, but it seems like there's been no progress at all.

And now, you're changing all the names again instead of focusing on getting your software up to date and working well. If you don't fix this problem soon, you might lose a longtime customer like me. The negative reviews on your website show that a lot of users are feeling pretty unhappy too.

I recently bought Pro Tools software and man, what a mistake that was. This company, despite its industry rep, has gotta be the worst in the audio biz. Pro Tools may be the go-to in a lot of music studios, but their customer service is just terrible. They won't talk to you unless you've bought something recently and are still eligible for support. And even then, it takes them forever to get back to you. I'd recommend steering clear of this company and checking out other options like Reaper, Ableton, or Logic.

I just found out that there's this yearly subscription on my bank account that I didn't even know about, and it's over $300! I never signed up for this with the company. I wasted two whole hours trying to find a phone number to talk to someone at customer service about this billing problem. But all I could find were these chatbots and online forms, no real person to chat with. I don't know what to do next to fix this, so any ideas on how to move forward would be really helpful. Thanks.

The software I got from this company has been nothing but a pain. It keeps logging me out and won't remember my password, so it's hard to use. I even missed work today because I got kicked out of my account. For a company that says they provide top-notch tools, these technical problems are just so irritating and not okay.

I signed up for a monthly subscription with this company, but I was really let down by their customer service. It took three whole days for them to get back to me about a tech problem, and when they did, I was stuck waiting on hold for an hour. On top of that, the program itself had a bunch of issues that made it a pain to use. All in all, I was pretty disappointed with my experience with this company.

As a musician, it's super important to find the right music distributor to make sure my music gets out to my fans in the best way. But sadly, the one I used recently just didn't cut it for me. The platform was a pain to use, hard to upload my music and keep my account in check. And don't even get me started on the payment system – had some issues getting my earnings. Compared to my experience with Distrokid, it's like night and day. Distrokid is definitely the way to go for musicians who want to get their music out there smoothly. I've made the switch and will definitely be telling my fellow musicians about Distrokid.

I bought some software not too long ago and let me tell you, the customer service was a total flop. It took forever to get help and it seemed like they wanted me to figure it out all on my own. Like, shouldn't they be helping me out here? I was pretty bummed to see how disorganized and uncaring they were towards us customers. In the end, all I got was frustration and disappointment from the whole ordeal.

While Avid's software support costs $200 a year, the actual help you get isn't that great. The software crashes a lot, so it's annoying and unreliable to use. Also, it seems like Avid treats some customers better than others, which is disrespectful. Even though it's pricey, Avid's software doesn't deliver on reliability or customer satisfaction. I've put time and effort into using this software, and I'm upset with the lack of support and respect from Avid.

I recently decided to stop using Protools software after using it for a long time. The company switched to a subscription model with high prices, which makes it hard for long-time customers like me to afford. The lack of good customer service, their confusing website, and their focus on money instead of customer happiness made me look for other options. It's sad to see a company that I used to love care more about making money than keeping loyal customers.

I recently bought a software update from this company and let me tell you, it was a total nightmare, eh. They charged me an arm and a leg for it, and I was hoping for at least a little bit of customer service, you know. But when I tried to reach out about some problems with the update, they left me high and dry on their messed up website. It was just awful and a total waste of my time and cash.

I've been using this software for more than 20 years and I can honestly say it's one of the best out there. Sure, there's been some complaints about the pricing, but in my opinion, the quality and reliability of the software totally make it worth it. The support forums provided by the company are awesome and have always been super helpful whenever I've run into any problems. If you need help, I definitely recommend checking out the community website for some great resources and support. Compared to other companies like Adobe, I think the level of service this company provides is unbeatable. Some people might argue about the price, but I personally think the value and features of this software make it totally worth the investment.

Eh, I've been using this software forever, and it was awesome at first! But now, after shelling out for the full online version with a NEVER-ENDING LICENSE, I gotta keep logging into Avid Link every week 'cause they say my license expired. Seriously, what's up with that "perpetual" promise? I just wanna use the product hassle-free. Can you quit bombarding me with all the unnecessary junk and let me enjoy the program I forked out for, eh?

The subscription I got for my university course has been really disappointing. I paid for it a month ago and still can't even get the products to work. There's only one month left in the course and this has just been a huge waste of my time. I was hoping for better service, especially since they should be supporting the next wave of editors. The links they gave for tech support were no help at all, and the phone calls they promised never came through. It's no wonder some universities have switched to a different company that actually listens to what customers need.

So, check this out - I just got my hands on a new editing software and I was hyped to try it out because everyone was raving about it. But guess what? It's turning into a massive headache because there's this annoying bug that's been wrecking my projects for months! I've sent over a bunch of videos to show exactly what's going wrong, and I've been going back and forth with their support team, but it feels like they're giving me the cold shoulder! This situation is really frustrating because I've got a movie deadline for TV every month, and this bug is seriously dragging me down. I really wish I could make the switch to a different software because this one is just not cutting it for me.

My experience with this company was just awful. They not only store personal data and credit card info without permission, but they also say it's all in their 'terms of service'. They act like they're above the law, forgetting that the law should always come first. Their attitude and lack of respect for customer privacy is shocking. On top of that, their marketing tactics are sketchy - they send emails that you can't even unsubscribe from because they claim they're not marketing emails. That level of dishonesty is just not okay. Even after trying multiple times, they still won't let me delete my account and data. The software interface looks old and clunky, making it seem like they're stuck in the past and refuse to move forward. Overall, my time with this company was a total nightmare and I won't be using their services again.

The time I've had with the website and customer support has been so frustrating, eh. The website keeps crashing and freezing, making it basically impossible to do anything smoothly. I've had to contact customer support time and time again just to get my subscription re-activated because of all the errors and failures on the website. It's crazy to me that a company nowadays can have a website that works so poorly. My overall experience as a customer has been really disappointing and frustrating, to be honest with ya.

Eh, so I've used other software before, but let me tell you, this online download was a major headache. Buying the subscription was a struggle right from the start because the website was so confusing to navigate. And let me tell you, the real frustration started when I found out I needed to use a third-party license manager to actually get the product to work. Like, what? I never had to deal with that before when using this software. It was such a waste of time and just held me up from getting my work done. The fact that there were no clear instructions and extra unnecessary steps just made the whole thing a pain in the butt. It was really disappointing, to be honest.