Jerry

I'm really disappointed with how this company has been handling things. I paid extra for a 2-day delivery, but I haven't heard anything back about my order. It's frustrating to feel like I'm being ignored and maybe even ripped off for $120.

After my computer got hacked, I had to go through the whole thing of wiping it clean and putting all my programs back on. It was a real pain, so I decided to reach out to the customer service folks for some help. My first try was a disaster - the person on the other end didn't seem to know a thing and I was so frustrated. But lucky for me, my second try got me a different, more helpful person. They walked me through everything and I was finally able to fix my problems. Gotta say, the software is impressive, but it was the awesome customer service that really saved me in the end.

Eh, this new fasting app is amazing, eh! I love using it to track my fasting times, and it works like a charm, no problems at all, eh. The lessons are super quick to read, which is perfect for me, eh. I can't wait to get my first Burn Box and see even better results with my weight loss journey, eh. I tried those Wegovy shots, and they made me feel so sick all the time, so I'm happy to find a more natural way to lose weight and actually keep it off without all the ups and downs of a yo-yo diet, eh.

I bought a bookbag set from this store and it fell apart after only a month of using it. I tried to return it because it was still under warranty, but they said it was past the 30-day return period. I reached out to the manufacturer, but they never responded. When I went back to the store, they basically said tough luck. I won't be buying anything from there again.

I've been a faithful customer for so many years, and let me tell you, I've always been blown away by the amazing quality and style of the kids' clothes here. Not only are they super cute, but they're also tough and a breeze to clean. Every time my kiddos wear outfits from this store, people can't help but shower them with compliments. And let's not forget about those awesome sales that make it doable to keep up with growing kiddos' closets. The customer service here is top of the line, and I've never had a single issue with any of my purchases. All in all, I can't recommend this store enough for anyone searching for trendy and high-quality kids' clothing.

I ordered a dress online and chose next day delivery, but the courier took two extra days to deliver it. When I got the package, I noticed the dress didn't fit because it wasn't cut right. So, I contacted customer service and was blown away by the amazing help I got from the Commercial & Trade Director, Matthew. He really went out of his way to help me with the refund and kept me updated until it was all sorted.

I recently had to return a rug I bought, and they gave me instructions on how to do it. But I ended up returning it after the 30-day window without knowing it was a rule. It would have been easier if they had clearly stated the return deadline and allowed refunds, instead of just giving me an address to send the rug back to. I had to contact them after I had already sent the rug back, but they didn't reply to my emails promptly, which made me really anxious. Eventually, they sorted it out, refunded me, and sent me a new rug. I appreciate that they fixed the issue in the end, but their lack of communication on time was worrying. Overall, I give them 5 stars for solving the problem, but I think they should work on communicating return deadlines better.