edraw - Overall Rating based on 26 reviews
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Bad software, bad service
Don't even bother buying this software! I was so disappointed with it. It wouldn't even activate, and when I tried getting help from customer service, they took forever to get back to me. And when they did, they started arguing with me about getting a refund, asking for screenshots and all that. Such a pain!
License Renewal Nightmare
The customer service at this company is just terrible, eh? I had to keep going back and forth so many times just to renew my license, it was super frustrating. And even after paying for the renewal, the software still didn't work right, so now I'm out of money and can't even use it.
Wasted hours, no autosave
Autosave is super important and it sucks that this software doesn't have it. I spent three hours on a project and then found out that all my work was gone since there's no autosave. Now I gotta start all over again, which is making me fall behind on my schedule.
7 Day Trial Period
I was really bummed out by my experience with this company. I thought I was getting a 7-day trial, but they charged me the full price right away on day one. The whole process was confusing, and the service was old-fashioned and not user-friendly. The genogram part was particularly outdated and had some really offensive homophobic and transphobic stuff. I wouldn't suggest this company to anyone.
Flowchart design software
The flowchart design software is really good for making flowcharts for different projects. But the big issue is that there are huge watermarks on the designs, so you can't really use them unless you buy the full version. It's super annoying especially when you've spent a lot of time working on designs for school projects. Plus, even with the student discount, the pricing is pretty high, so it's not very student-friendly for those on a budget.
Mind mapping software
As a medical director and owner of a successful Fertility practice, I've really found mind mapping software to be super helpful in shaping and communicating the growth of my practice. Edraw's Mind Maps and other features have been crucial in clarifying goals, tasks, needs, and dreams for my practice. I definitely suggest checking out this product and reading Mr. Buzon's insightful books on Mind Mapping.
Lifetime license purchase
I just bought a lifetime license from this company, but I have to say it's been a huge letdown. The customer service is basically non-existent, with only "noreply" emails and when I did manage to contact them, it was really bad. Even though I paid for a lifetime license, I haven't been able to use the product for over a year.
Computer software assistance
After my computer got hacked, I had to go through the whole thing of wiping it clean and putting all my programs back on. It was a real pain, so I decided to reach out to the customer service folks for some help. My first try was a disaster - the person on the other end didn't seem to know a thing and I was so frustrated. But lucky for me, my second try got me a different, more helpful person. They walked me through everything and I was finally able to fix my problems. Gotta say, the software is impressive, but it was the awesome customer service that really saved me in the end.
Lifetime package purchase
I bought the lifetime package about a year and a half ago, and I'm really disappointed with the service. At first, it looked like a great deal, but now they've disabled a bunch of helpful templates and want more money to unlock them. I feel like they tricked me with their misleading ads.
Diagramming software purchase
The diagramming software I bought from this company was amazing for my project. I had to make different flowcharts and organizational charts for a presentation, and this software really helped speed up the whole process. The interface was easy to use, and I could customize my diagrams exactly how I wanted. The templates they had were also super handy and saved me a lot of time. All in all, I was really happy with my purchase and would definitely suggest this software to anyone needing to create diagrams for their projects.
Diagramming software purchase
I bought this diagramming software from the company recently and I gotta say, I was pretty disappointed. It was super clunky, hard to figure out, and didn't have the features I really needed for my projects. The layout was old-fashioned and not easy to use, which just made the whole thing really frustrating. I was hoping for better from a company that's supposed to be all about diagramming software, but it just didn't live up to it. I won't be using their stuff again, that's for sure.
Lifetime subscription disappointment
I was so let down by my lifetime subscription purchase. It's been a few years now, and they're saying my old software is no good anymore. They want me to buy a whole new subscription. And on top of all that, I can't even export my files from the free version I already have. It's just frustrating to put your money into something and not get what you were promised.
Mind map software
I really enjoy using mind maps to help me sort through my thoughts and ideas, so I thought I'd give this mind map software a try. It's so simple to use and has some really neat features that make creating mind maps enjoyable and visually appealing. I've been using it for all my school projects and it has made a big difference in keeping everything organized.
Software upgrade experience
I've been using this software for a long time and ran into some problems while trying to upgrade to the newest version. My first email asking for help didn't get a response right away, but I get it - things are still a bit crazy with the pandemic. When I sent a follow-up email, though, I got a quick and professional response from Ella on the Support team. She knew her stuff and helped me out in no time. I'm really happy with the support I got and how professional Ella was.
Organogram and process mapping software
So, I needed some software to make organograms and process maps for my organization. After looking around, I ended up buying the Lifetime version of the software. But when I started using it, I realized the predefined libraries didn't have the structures and shapes I needed. It was frustrating because the online version seemed to have everything I was looking for. If I had known this earlier, I would have picked a different software. All in all, it was a really disappointing experience.
Flowchart software purchase
I just bought some flowchart software from this company and let me tell you, I'm super impressed with how good it is. The layout is easy to use, which makes it simple for me to make detailed flowcharts for my projects. They have a bunch of templates and symbols that really helped me customize my diagrams to fit what I needed. Overall, I'm really happy with my purchase and would totally suggest this software to anyone else.
Mind mapping software
I needed some mind mapping software to help with our company's processes and found this brand. I decided to buy it when I saw it had both desktop and online versions. But, turns out, only the desktop version was in the purchase, and I had to pay more for the online one. I was kind of tricked by the website info, and when I asked for a refund, they said no.
Buy software
Oh man, this software is seriously a breeze to use. Plus, there's a ton of awesome templates to pick from when you're creating diagrams. I actually used it for my school project to make process flows, and let me tell you, it was a real lifesaver. Honestly, it's hands down the best diagram-making software I've ever used!
Diagramming software
I just bought this diagramming software and let me tell you, I'm super impressed with it. The interface is so easy to use and there are so many tools to choose from. Making flowcharts, mind maps, and organizational charts is a piece of cake. With this software, planning my projects has become a lot more efficient and they look way better visually.
Automatic subscription refund
I tried to get my money back for a subscription I forgot about and wasn't even using. But, the customer service folks just didn't get it. They wouldn't give me a refund. I'm pretty upset and let down by how unsupportive and uncaring the company was.
Review with most votes
Software purchase for creating
I was super happy with the software I used to make diagrams. The layout was easy to understand and use, so I could make really detailed diagrams for my projects. I really liked ... Read onBy: V. Baumbach