edraw

edraw reviews

30 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
60%
Would buy here again
Ordering
7.6
Service
7.2
Pricing
6.2
Delivery
7.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Team glue, honestly

9.6

"It really brought our team together — exactly what we needed after a mess of a reorg. We focus on priorities, add bits as we go, and planning feels..."

By: R. Barton Read on →
Critical

Bad software, bad service

5.0

"Don't even bother buying this software! I was so disappointed with it. It wouldn't even activate, and when I tried getting help from cust..."

By: J. Ferry Read on →
Most Voted

Software purchase for creating diagrams

9.5

"I was super happy with the software I used to make diagrams. The layout was easy to understand and use, so I could make really detailed diagrams fo..."

By: V. Baumbach Read on →

Reviews (30)

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Team glue, honestly

R
R. Barton

2 reviews

9.6
Overall Rating
Would buy here again
Yes

It really brought our team together — exactly what we needed after a mess of a reorg. We focus on priorities, add bits as we go, and planning feels calmer. Glad we tried it.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Diagram buddy that actually helps

R
Rylan

10 reviews

8.0
Overall Rating
Would buy here again
Yes

I first saw it in a sprint demo, a dev friend tipped me, and I downloaded it on a whim. It feels light and not overbearing — drag-and-drop, nice little palettes of colour, useful for messy brain dumps. I’m oddly fond; it just makes diagrams usable, usable again.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
10.0

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No more PDFs, phew

P
Pouros

14 reviews

9.0
Overall Rating
Would buy here again
Yes

neat, fast, and the sharing links actually worked. Students could open stuff immediately. Delivery felt instant — no waiting, which was a relief. I emailed support once about a link problem and they replied the same day; friendly folks. Been using it in my IT classes ever since. Quietly saved my sanity, to be honest, and students noticed too.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Mid-prep win

K
Kuhlman

21 reviews

9.6
Overall Rating
Would buy here again
Yes

clean layout, lots of icons, not too cluttered. I fiddled with a chart and then it clicked; everything looked clear and I was pleased as ideas quickly took shape.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Bad software, bad service

J
J. Ferry

4 reviews

5.0
Overall Rating
Would buy here again
No

Don't even bother buying this software! I was so disappointed with it. It wouldn't even activate, and when I tried getting help from customer service, they took forever to get back to me. And when they did, they started arguing with me about getting a refund, asking for screenshots and all that. Such a pain!

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
6.0

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License Renewal Nightmare

A
Alexandra Gibson

1 reviews

6.0
Overall Rating
Would buy here again
No

The customer service at this company is just terrible, eh? I had to keep going back and forth so many times just to renew my license, it was super frustrating. And even after paying for the renewal, the software still didn't work right, so now I'm out of money and can't even use it.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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Wasted hours, no autosave

H
Hintz

30 reviews

6.0
Overall Rating
Would buy here again
No

Autosave is super important and it sucks that this software doesn't have it. I spent three hours on a project and then found out that all my work was gone since there's no autosave. Now I gotta start all over again, which is making me fall behind on my schedule.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
4.0

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7 Day Trial Period

V
vicenta

5 reviews

2.5
Overall Rating
Would buy here again
No

I was really bummed out by my experience with this company. I thought I was getting a 7-day trial, but they charged me the full price right away on day one. The whole process was confusing, and the service was old-fashioned and not user-friendly. The genogram part was particularly outdated and had some really offensive homophobic and transphobic stuff. I wouldn't suggest this company to anyone.

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
2.0

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Flowchart design software

H
Hill

22 reviews

7.0
Overall Rating
Would buy here again
Yes

The flowchart design software is really good for making flowcharts for different projects. But the big issue is that there are huge watermarks on the designs, so you can't really use them unless you buy the full version. It's super annoying especially when you've spent a lot of time working on designs for school projects. Plus, even with the student discount, the pricing is pretty high, so it's not very student-friendly for those on a budget.

Detailed Ratings

Order
8.0
Service
6.0
Price
4.0
Delivery
10.0

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Mind mapping software

O
Owen

7 reviews

9.5
Overall Rating
Would buy here again
Yes

As a medical director and owner of a successful Fertility practice, I've really found mind mapping software to be super helpful in shaping and communicating the growth of my practice. Edraw's Mind Maps and other features have been crucial in clarifying goals, tasks, needs, and dreams for my practice. I definitely suggest checking out this product and reading Mr. Buzon's insightful books on Mind Mapping.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Lifetime license purchase

C
Caitlyn Jaskolski

1 reviews

3.5
Overall Rating
Would buy here again
No

I just bought a lifetime license from this company, but I have to say it's been a huge letdown. The customer service is basically non-existent, with only "noreply" emails and when I did manage to contact them, it was really bad. Even though I paid for a lifetime license, I haven't been able to use the product for over a year.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
2.0

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Computer software assistance

J
Jerry

9 reviews

8.0
Overall Rating
Would buy here again
Yes

After my computer got hacked, I had to go through the whole thing of wiping it clean and putting all my programs back on. It was a real pain, so I decided to reach out to the customer service folks for some help. My first try was a disaster - the person on the other end didn't seem to know a thing and I was so frustrated. But lucky for me, my second try got me a different, more helpful person. They walked me through everything and I was finally able to fix my problems. Gotta say, the software is impressive, but it was the awesome customer service that really saved me in the end.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
10.0

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Lifetime package purchase

B
B. Cronin

3 reviews

2.5
Overall Rating
Would buy here again
No

I bought the lifetime package about a year and a half ago, and I'm really disappointed with the service. At first, it looked like a great deal, but now they've disabled a bunch of helpful templates and want more money to unlock them. I feel like they tricked me with their misleading ads.

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
2.0

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Diagramming software purchase

A
A. Schulist

5 reviews

9.0
Overall Rating
Would buy here again
Yes

The diagramming software I bought from this company was amazing for my project. I had to make different flowcharts and organizational charts for a presentation, and this software really helped speed up the whole process. The interface was easy to use, and I could customize my diagrams exactly how I wanted. The templates they had were also super handy and saved me a lot of time. All in all, I was really happy with my purchase and would definitely suggest this software to anyone needing to create diagrams for their projects.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Diagramming software purchase

L
Lester Quigley

1 reviews

6.0
Overall Rating
Would buy here again
No

I bought this diagramming software from the company recently and I gotta say, I was pretty disappointed. It was super clunky, hard to figure out, and didn't have the features I really needed for my projects. The layout was old-fashioned and not easy to use, which just made the whole thing really frustrating. I was hoping for better from a company that's supposed to be all about diagramming software, but it just didn't live up to it. I won't be using their stuff again, that's for sure.

Detailed Ratings

Order
6.0
Service
8.0
Price
4.0
Delivery
6.0

Do you already have an account?

Lifetime subscription disappointment

K
keely

8 reviews

4.0
Overall Rating
Would buy here again
No

I was so let down by my lifetime subscription purchase. It's been a few years now, and they're saying my old software is no good anymore. They want me to buy a whole new subscription. And on top of all that, I can't even export my files from the free version I already have. It's just frustrating to put your money into something and not get what you were promised.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
2.0

Do you already have an account?

Mind map software

D
Dannie Ritchie

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I really enjoy using mind maps to help me sort through my thoughts and ideas, so I thought I'd give this mind map software a try. It's so simple to use and has some really neat features that make creating mind maps enjoyable and visually appealing. I've been using it for all my school projects and it has made a big difference in keeping everything organized.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Software upgrade experience

Z
Z. Spinka

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I've been using this software for a long time and ran into some problems while trying to upgrade to the newest version. My first email asking for help didn't get a response right away, but I get it - things are still a bit crazy with the pandemic. When I sent a follow-up email, though, I got a quick and professional response from Ella on the Support team. She knew her stuff and helped me out in no time. I'm really happy with the support I got and how professional Ella was.

Detailed Ratings

Order
8.0
Service
10.0
Price
10.0
Delivery
8.0

Do you already have an account?

Organogram and process mapping software

K
kylie

5 reviews

5.0
Overall Rating
Would buy here again
No

So, I needed some software to make organograms and process maps for my organization. After looking around, I ended up buying the Lifetime version of the software. But when I started using it, I realized the predefined libraries didn't have the structures and shapes I needed. It was frustrating because the online version seemed to have everything I was looking for. If I had known this earlier, I would have picked a different software. All in all, it was a really disappointing experience.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

Do you already have an account?

Flowchart software purchase

J
Justina

11 reviews

9.0
Overall Rating
Would buy here again
Yes

I just bought some flowchart software from this company and let me tell you, I'm super impressed with how good it is. The layout is easy to use, which makes it simple for me to make detailed flowcharts for my projects. They have a bunch of templates and symbols that really helped me customize my diagrams to fit what I needed. Overall, I'm really happy with my purchase and would totally suggest this software to anyone else.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

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About edraw

Edraw, also known as EdrawSoft, is a software company that specializes in diagramming software and applications. The company was established in 2004 and has since developed a wide range of products for various uses, including Edraw Max, which is versatile diagramming software that can be used for creating flowcharts, mind maps, organizational charts, network diagrams, and floor plans among others. Additionally, Edraw offers specific tools for more specialized diagramming needs such as Edraw Project for project management, Edraw Infographic for creating infographics, and more. Their products are designed to be user-friendly, enabling users to create complex diagrams and visualizations with ease. Over the years, Edraw has gained a global user base, serving both individual users and corporate clients across diverse sectors by providing tools that support visual communication and project planning.

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Contact Information

🌐 www.edrawsoft.com

Categories edraw

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Last update: October 15, 2025

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