Adobe reviews

I cancelled and I’m actually relieved. I tried the advertised free trial/cheap monthly plan to edit short family videos and social clips — something quick for evenings and the odd weekend project — but it quickly stopped being an editor and became a funnel of upsell pages. At first the editor showed up, then nothing but “buy this” after “buy that,” page after page. It also crashed my Chrome tab once, which meant re-logging into a bunch of stuff — annoying. I stuck with it a few days to see if it’d settle, but no. On top of that I tried to leave a review and got into a weird Trustpilot loop: they sent several verification codes that didn’t work and then blocked me. Odd. I’m glad I caught it early and cancelled before paying more — that’s the silver lining. Dry, factual takeaway: not useful for my daily quick edits, too many interruptions, avoid unless you like clicking buy screens.

I wouldn’t rely on them for subscription billing. I bought Acrobat for my freelance paperwork after a move, needed it for client PDFs, paid the first year and thought I cancelled on time. Turns out I kept getting billed anyway. I called customer support to sort it out and they insisted I had renewed. Fine, show me proof. They couldn’t — allegedly they don’t keep renewal records older than six months. That felt wrong and left me in limbo with unexplained charges. I liked the app for editing, honestly, but this billing mess soured it. I’m disputing the charges with my card issuer and filing a complaint with the Better Business Bureau. If you need reliable billing transparency (and I did, since I’m on a tight freelance budget), be cautious. Could be an honest mistake, maybe, but the lack of records and the runaround made it really frustrating.

buy, install, go. Lately though things changed. I switched to the monthly plan a while back and it worked fine, no fuss, downloads were quick and updates came when they said. That was handy because I only edit photos every few months now. This month though they hiked my bill by about half with no heads-up. I tried to talk to someone. Hard to get a real person. Took the charge, then hit me with an early termination fee after I cancelled. Not great. So I moved on and bought Affinity as a one-time purchase — downloaded in minutes, support replied like a human and I was actually happy. Bottom line: delivery used to be reliable, and when it’s digital it still mostly is, but the customer service and billing side felt sour and clumsy. Not everything’s perfect, but the new setup does what I need and the switch was painless, which is a relief after feeling undervalued for years.

Photoshop, Illustrator and others run smoothly, cloud sync works, updates arrive regularly. So it's reliable, yes, powerful. My main gripe remains the billing side: the early-termination charges feel punitive and the communication about them could be clearer. Cancelling was a bit clunky too, had to chase info. If they offered a flexible monthly option without penalties and made cancellation steps transparent, I'd be happier. Not perfect, but for creative work it's hard to beat; don't expect friendly cancellation terms. Also customer support on billing could use proactive explanations.

I’m not renewing. After years of using Creative Cloud for work and hobby projects — client mockups, quick photo edits, the odd flyer — the cancellation experience pushed me over the edge. I only wanted to let the paid plan expire and move to the free tier, but it turned into a chore: looping chat prompts, sales pitches that weren’t relevant, and me repeating the same thing more than once. It felt like every step added friction on purpose. I’m not saying the apps are bad — they did the job for a long time — but the way they treat a basic contract end felt, well, stingy. Eventually I switched to Canva for day-to-day stuff because it’s faster for the simple things I do now, and honestly that ease has won me over. I don’t like to be cynical, but this process made me question Adobe’s priorities; customer care and clarity seemed low on the list. So mild satisfaction with the alternatives, frustration with the cancellation runaround. If you value straightforwardness, be warned — and yes, they still have solid tools, just not the user-friendly service I want anymore.

I remember boiling the kettle and checking my inbox on a weekday afternoon when it all hit me — I’d been on a student plan billed monthly for a year and I'd made a note to cancel before renewal. Simple, right? Turned out not. When I went to cancel a few days early the site told me I’d be charged roughly $240 USD for cancelling “early,” even though I’d already paid for that last month. That felt wrong, so I asked ChatGPT what to do and it suggested cancelling right on the renewal day to avoid being hit. Fine.

I won’t be paying for Adobe again — not after how they handle subscriptions. I first noticed their “student discount” on my university’s software page (it looked like a decent deal) and I even tipped my roommate to grab it for class projects. Turns out that tip didn’t age well. Long story short, the product works fine when it’s running, but the way they slip you into contracts and renewals is what I can’t forgive.

I signed up for a software free trial with this company recently and ran into a problem when I tried to cancel. Even though I read the terms and conditions carefully, I was surprised to find a big cancellation fee hidden in the fine print. It made me really frustrated and disappointed because I think it's sneaky and unfair to customers. I want to warn others to be careful when signing up for free trials with this company and make sure to go over all the terms and conditions beforehand to avoid any surprise fees or charges.

Their subscription plans are just awful. The software is way too expensive and there are much better options out there. I'm so glad I canceled my subscription, even though the fees were ridiculous.

I tried out this company's free trial but wasn't happy with the product after just 3 days. I decided to cancel, but they still charged me for 2 months and threw in a cancellation fee. That's pretty sketchy and not cool. I'd recommend steering clear of this company if you don't want to get ripped off.

The free trial for this product was so disappointing. I thought I needed it for a project, but after I downloaded it and tried it out, I realized it wasn't what I wanted. I tried to cancel my subscription, but it didn't work. They told me I had to keep paying every month or pay a big fee to cancel early. Not knowing about the cancellation fee in advance was really frustrating and gave me a bad vibe.

I think the whole yearly monthly subscription thing is kind of tricky. I got sucked in by that free month trial offer, but then I saw that I'd be stuck with a subscription that I really didn't want. It would have been nice if they had been upfront about that before I signed up.

I signed up for a free trial with this company recently and cancelled on the first day. But the cancellation didn't go through, and now I've been charged for two months of a monthly subscription fee of $22.99. It feels like a bit of a scam, to be honest. I reached out to customer service and asked for a full refund for those two months that got wrongly charged to my card.

I'm really sorry to hear about the trouble you had cancelling your monthly subscription. I totally get how frustrating it can be to deal with surprise fees and hidden terms. It's not cool that the cancellation process didn't go smoothly and that you had trouble with the solution link they gave you. And now you have to pay extra just to cancel? That's just not right. The lack of transparency and poor customer service is just not acceptable.

I signed up for a monthly membership without really checking out how to cancel it. When I tried to cancel after a few months, customer service gave me a hard time and wouldn't budge on the steep cancellation fees. It was frustrating to see how inflexible and unclear the subscription was. Next time, I'll make sure to do more research before picking a pdf editor service and consider other choices.

I recently went through a frustrating situation with an app's subscription fee. I used the free trial, but was surprised to see a yearly fee pop up without my consent. I deleted the app right away and checked Google to make sure there were no sneaky subscriptions set up. But still, I got hit with a charge of £64.99. I tried to chat with their online support for help, but they weren't willing to assist me, even though their website claims you can ask for a refund within 14 days. When I asked about filing a complaint, they actually told me they don't have a process for that, and suggested I contact the ombudsman for help.

My experience with the customer service at this company has been really disappointing, eh. The software I bought doesn't work like they said it would, and when I asked for help, the staff wasn't helpful at all. They just wasted my time for hours with no fix in sight. And to top it off, there doesn't seem to be a clear way to complain and you can't even reach them directly to talk about your issues. That lack of responsibility and communication is just not on for a company like this, ya know.

I had a pretty bad time with this software subscription I got recently. The company's free trial wasn't what it seemed – they signed me up for a full year without me realizing, and then charged me monthly. When I tried to cancel after only a month, they slapped me with a big early termination fee. It just left me feeling so annoyed and tricked. I felt like I wasn't getting my money's worth, and it made me wonder if the company cares more about tricking people than actually being innovative.

I was recently having a problem with my yearly plan turning into a monthly subscription after the first year. It's been four years of putting up with the software getting worse because of the cloud thing, so I finally said, "That's it," and cancelled my subscription. But here's the kicker - I had to fork over money upfront for six months of a "yearly subscription" just so I could cancel. Talk about frustrating! It left me feeling let down and irritated with the whole situation.

Let me tell you about my recent experience with customer service. I was having some issues with my purchase and I was pretty frustrated. But then I got connected with Tasmiya and let me tell you, she really made a difference. Tasmiya was so patient, empathetic, and she genuinely wanted to help me out. It felt really nice to be treated like a valued customer. Huge thanks to Tasmiya!