Adobe

Adobe reviews

19 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
11%
Would buy here again
Ordering
6.2
Service
5.4
Pricing
4.8
Delivery
5.4

Featured Reviews

Spotlight: What are our customers saying?

Positive

Customer support experience

9.5

"Let me tell you about my recent experience with customer service. I was having some issues with my purchase and I was pretty frustrated. But then I..."

Critical

Free trial scam

3.5

"I tried out this company's free trial but wasn't happy with the product after just 3 days. I decided to cancel, but they still charged me..."

Most Voted

Free trial subscription

6.0

"I signed up for a trial of this really cool app, but even after I cancelled on time, I still got charged for it. Ugh, so annoying! I had to spend s..."

Reviews (19)

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Software sign-up

S

4 reviews

6.0
Overall Rating
Would buy here again
No

I signed up for a software free trial with this company recently and ran into a problem when I tried to cancel. Even though I read the terms and conditions carefully, I was surprised to find a big cancellation fee hidden in the fine print. It made me really frustrated and disappointed because I think it's sneaky and unfair to customers. I want to warn others to be careful when signing up for free trials with this company and make sure to go over all the terms and conditions beforehand to avoid any surprise fees or charges.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Subscription plans

D

16 reviews

6.0
Overall Rating
Would buy here again
No

Their subscription plans are just awful. The software is way too expensive and there are much better options out there. I'm so glad I canceled my subscription, even though the fees were ridiculous.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Free trial scam

B
3.5
Overall Rating
Would buy here again
No

I tried out this company's free trial but wasn't happy with the product after just 3 days. I decided to cancel, but they still charged me for 2 months and threw in a cancellation fee. That's pretty sketchy and not cool. I'd recommend steering clear of this company if you don't want to get ripped off.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
2.0

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Free trial experience

B

20 reviews

6.0
Overall Rating
Would buy here again
No

The free trial for this product was so disappointing. I thought I needed it for a project, but after I downloaded it and tried it out, I realized it wasn't what I wanted. I tried to cancel my subscription, but it didn't work. They told me I had to keep paying every month or pay a big fee to cancel early. Not knowing about the cancellation fee in advance was really frustrating and gave me a bad vibe.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Word processing software

A

7 reviews

5.0
Overall Rating
Would buy here again
No

I think the whole yearly monthly subscription thing is kind of tricky. I got sucked in by that free month trial offer, but then I saw that I'd be stuck with a subscription that I really didn't want. It would have been nice if they had been upfront about that before I signed up.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Free trial sign-up and cancellation issue

M

20 reviews

6.0
Overall Rating
Would buy here again
No

I signed up for a free trial with this company recently and cancelled on the first day. But the cancellation didn't go through, and now I've been charged for two months of a monthly subscription fee of $22.99. It feels like a bit of a scam, to be honest. I reached out to customer service and asked for a full refund for those two months that got wrongly charged to my card.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Monthly subscription cancellation

S

20 reviews

4.5
Overall Rating
Would buy here again
No

I'm really sorry to hear about the trouble you had cancelling your monthly subscription. I totally get how frustrating it can be to deal with surprise fees and hidden terms. It's not cool that the cancellation process didn't go smoothly and that you had trouble with the solution link they gave you. And now you have to pay extra just to cancel? That's just not right. The lack of transparency and poor customer service is just not acceptable.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
4.0

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Monthly subscription with link editor tool

L

19 reviews

6.0
Overall Rating
Would buy here again
No

I signed up for a monthly membership without really checking out how to cancel it. When I tried to cancel after a few months, customer service gave me a hard time and wouldn't budge on the steep cancellation fees. It was frustrating to see how inflexible and unclear the subscription was. Next time, I'll make sure to do more research before picking a pdf editor service and consider other choices.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

Do you already have an account?

Subscription fee issue

G

1 reviews

4.0
Overall Rating
Would buy here again
No

I recently went through a frustrating situation with an app's subscription fee. I used the free trial, but was surprised to see a yearly fee pop up without my consent. I deleted the app right away and checked Google to make sure there were no sneaky subscriptions set up. But still, I got hit with a charge of £64.99. I tried to chat with their online support for help, but they weren't willing to assist me, even though their website claims you can ask for a refund within 14 days. When I asked about filing a complaint, they actually told me they don't have a process for that, and suggested I contact the ombudsman for help.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
4.0

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Software purchase

R

4 reviews

6.0
Overall Rating
Would buy here again
No

My experience with the customer service at this company has been really disappointing, eh. The software I bought doesn't work like they said it would, and when I asked for help, the staff wasn't helpful at all. They just wasted my time for hours with no fix in sight. And to top it off, there doesn't seem to be a clear way to complain and you can't even reach them directly to talk about your issues. That lack of responsibility and communication is just not on for a company like this, ya know.

Detailed Ratings

Order
8.0
Service
4.0
Price
6.0
Delivery
6.0

Do you already have an account?

Software subscription experience

E

1 reviews

3.5
Overall Rating
Would buy here again
No

I had a pretty bad time with this software subscription I got recently. The company's free trial wasn't what it seemed – they signed me up for a full year without me realizing, and then charged me monthly. When I tried to cancel after only a month, they slapped me with a big early termination fee. It just left me feeling so annoyed and tricked. I felt like I wasn't getting my money's worth, and it made me wonder if the company cares more about tricking people than actually being innovative.

Detailed Ratings

Order
4.0
Service
4.0
Price
4.0
Delivery
2.0

Do you already have an account?

Yearly plan turn into monthly

B

7 reviews

5.0
Overall Rating
Would buy here again
No

I was recently having a problem with my yearly plan turning into a monthly subscription after the first year. It's been four years of putting up with the software getting worse because of the cloud thing, so I finally said, "That's it," and cancelled my subscription. But here's the kicker - I had to fork over money upfront for six months of a "yearly subscription" just so I could cancel. Talk about frustrating! It left me feeling let down and irritated with the whole situation.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
6.0

Do you already have an account?

Customer support experience

J

4 reviews

9.5
Overall Rating
Would buy here again
Yes

Let me tell you about my recent experience with customer service. I was having some issues with my purchase and I was pretty frustrated. But then I got connected with Tasmiya and let me tell you, she really made a difference. Tasmiya was so patient, empathetic, and she genuinely wanted to help me out. It felt really nice to be treated like a valued customer. Huge thanks to Tasmiya!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Subscription price increase

B

6 reviews

4.5
Overall Rating
Would buy here again
No

So, eh, like, I was totally pumped to sign up for this super sick subscription service, eh? It was at a decent price and I was getting some awesome stuff out of it. But then, out of nowhere, they decided to just hike up the price without even asking me! Like, what even is that, eh? It's not cool at all! Now I'm stuck paying more money for the same stuff, unless I wanna fork out even more cash to cancel. It's so not fair, dude. Why would they do that to their customers, eh?

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
6.0

Do you already have an account?

Subscription cancellation

L

1 reviews

3.5
Overall Rating
Would buy here again
No

Their pricing is just ridiculous, eh? I cancelled my subscription after a year and they had the nerve to charge me $150. It's just not right, you know? I always make sure to let others in my industry know about their sneaky ways. Luckily, there are more competitors now offering better choices.

Detailed Ratings

Order
4.0
Service
4.0
Price
2.0
Delivery
4.0

Do you already have an account?

Subscription

M

16 reviews

6.0
Overall Rating
Would buy here again
No

Oh man, I had this subscription and the price just kept going up. It was super annoying! I ended up cancelling it, but now I have to constantly sign in, which sucks. Adobe is just the worst.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Adobe installation mishap

E

8 reviews

6.0
Overall Rating
Would buy here again
No

I just downloaded a program from Adobe, and it ended up coming with this annoying add-on called McAfee Security Scan Plus. I've been trying so hard to get rid of it, but no matter how many instructions I follow, it just won't budge. I even contacted McAfee for help, and even their tech experts couldn't figure it out after chatting with them for almost an hour. This whole situation is really getting on my nerves and I'm just so let down by it all.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Free trial subscription

F

18 reviews

6.0
Overall Rating
Would buy here again
No

I signed up for a trial of this really cool app, but even after I cancelled on time, I still got charged for it. Ugh, so annoying! I had to spend so much time talking to different agents just to try and get a refund, and even then, they only gave me some of my money back. It's just not right how they try and pull a fast one on people like that. But hey, at least one of the agents, Krishna, was really nice and helped me get the rest of my money back. It really seems like this company is kinda sketchy and sneaky with their rules to get money out of people. I really hope the employees there are okay having to deal with all that.

Detailed Ratings

Order
6.0
Service
8.0
Price
4.0
Delivery
6.0

Do you already have an account?

Subscription experience

O

1 reviews

6.5
Overall Rating
Would buy here again
Yes

Be careful when signing up for a subscription service, eh? Adobe is pretty strict with their 14-day cancellation policy, so if you don't follow it, you might end up with extra charges, you know? Before you go ahead and sign up, take a good look and decide if you really need to commit for a whole year. If you're just starting out or want to test things out, maybe it's a good idea to check out other options for Adobe that let you pay once only, like knock-off versions or similar programs, eh?

Detailed Ratings

Order
6.0
Service
8.0
Price
4.0
Delivery
8.0

Do you already have an account?

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About Adobe

Yes, Adobe Inc. is a multinational computer software company headquartered in San Jose, California, United States. It is renowned for its multimedia and creativity software products, with Photoshop, Acrobat Reader, and Adobe Creative Cloud being among its most prominent offerings. Adobe also specializes in digital marketing software. Founded in December 1982 by John Warnock and Charles Geschke, the company initially focused on developing PostScript, a revolutionary printing and graphics technology. This innovation laid the groundwork for the desktop publishing revolution in the mid-1980s. Over the years, Adobe has expanded its product lineup and market presence, firmly establishing itself as a key player in the software industry, particularly in the fields of graphic design, video editing, web development, and digital marketing.

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🌐 www.adobe.com

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Last update: November 29, 2024

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