Adobe - Reviews and experiences

I'm glad — they fixed a billing mix-up and refunded me after I reached out because I was burned before; kind staff, saved me stress, really thankful, so relieved.

Was half asleep making coffee when I checked the app and saw the billing fixed — that's when I felt relieved. I use it each morning for podcasts, so that mattered.

I signed up a few months ago and at first I was pretty annoyed — kept getting charged but couldn’t log in, thought it was gone. I was skeptical to contact support, honestly, kind of hesitated, but when I did they actually fixed the missing account and stopped the extra charges, even refunded the last month. That moment when I saw the refund and could open my projects — I actually breathed out. Feels fair now, I’m pleased and relieved, a lot.

reps kept repeating the same lines, wouldn't accept I didn't receive anything and pushed a big cancellation fee. I'm glad the service worked but pretty fed up with the support.

I’m not renewing. After years of using Creative Cloud for work and hobby projects — client mockups, quick photo edits, the odd flyer — the cancellation experience pushed me over the edge. I only wanted to let the paid plan expire and move to the free tier, but it turned into a chore: looping chat prompts, sales pitches that weren’t relevant, and me repeating the same thing more than once. It felt like every step added friction on purpose. I’m not saying the apps are bad — they did the job for a long time — but the way they treat a basic contract end felt, well, stingy. Eventually I switched to Canva for day-to-day stuff because it’s faster for the simple things I do now, and honestly that ease has won me over. I don’t like to be cynical, but this process made me question Adobe’s priorities; customer care and clarity seemed low on the list. So mild satisfaction with the alternatives, frustration with the cancellation runaround. If you value straightforwardness, be warned — and yes, they still have solid tools, just not the user-friendly service I want anymore.

I'm really sorry to hear about the trouble you had cancelling your monthly subscription. I totally get how frustrating it can be to deal with surprise fees and hidden terms. It's not cool that the cancellation process didn't go smoothly and that you had trouble with the solution link they gave you. And now you have to pay extra just to cancel? That's just not right. The lack of transparency and poor customer service is just not acceptable.

Let me tell you about my recent experience with customer service. I was having some issues with my purchase and I was pretty frustrated. But then I got connected with Tasmiya and let me tell you, she really made a difference. Tasmiya was so patient, empathetic, and she genuinely wanted to help me out. It felt really nice to be treated like a valued customer. Huge thanks to Tasmiya!