Ultimate Ears Reviews

: 21
52% Would buy here again

Most relevant positive review

  2024-03-10
Swim plug impressions
I recently bought some swim plugs from this company and it was such a good experience. Ordering t... Read on
Botsford

Most relevant negative review

  2024-04-26
Bluetooth speakers
I bought two Bluetooth speakers from this company and they both stopped connecting after a short ... Read on
Crist

Review with most votes

  2023-12-23
Faulty speaker
I bought a speaker from this company recently and I was really let down by their customer support... Read on
C. Franecki

Reviews (21)

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    3-year old durable speaker

    I've been using this portable speaker for the past three years, and let me tell you, it's something else. This speaker has been with me every day on the job site, toughing it out through all kinds of conditions. The sound quality is top-notch, lasting all day without needing a recharge. And it's tough as nails - it's taken two falls from 3 meters onto hard ground and kept on going. I don't know if that's what they had in mind when they made it, but it sure showed its strength. This speaker really sets the bar for good design, and I hope their future products can measure up to it.


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    Fourth pair of ear products

    I just got my fourth pair of ear products, eh, and I gotta say, they knocked it outta the park once again. The Bluetooth sound ear is great for when I'm out on my motorbike or traveling, giving me crystal-clear sound. The Sound ear pro is perfect for connecting to my motorbike comms system or listening to music with amazing depth. And when I'm at work around planes and vehicles, those Squidgys with the filtered option make it easy to communicate without any annoying background noise. The fitting team in Sidcup was awesome, eh, that's why I keep going back for more.


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    Wonderboom Bluetooth Speakers

    I had such a great experience with this company, eh. I'm totally in love with the Wonderboom Bluetooth Speakers I bought. I not only got one for myself, but I also told three of my buddies about them and they ended up getting one too, eh. These speakers really kick butt and they're super tough. My pal and I took ours on a 6-month trip and they're still working perfectly, without a scratch, eh. The sound is awesome and they're great for using inside or outside. I'm thrilled with my purchase, eh.


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    High-quality ear protection

    So, I got myself a really good pair of ear protection from this company recently, and I gotta say, I'm super impressed with the service I received. The folks there were really friendly and made the whole buying experience super easy. The ear protection itself is top-notch - really comfy and does a great job at blocking out sound for my air sport adventures. I'm really happy with my purchase and would totally recommend this company to anyone looking for some quality ear protection.


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    Awesome speakers

    Wow, love these speakers! They sound so good and are great for blasting music with my friends. But, dang, one of the buttons is being weird already after only a few uses, which is a bummer.


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    Purchased a hyberboom speaker that malfunctioned in September

    I had a terrible experience with the customer service at this company. It took nearly a month to hear back about my problem with the hyberboom speaker. We went back and forth for weeks just to arrange a replacement, and it was really annoying and took up a lot of time. I tried reaching out to the parent company, but they weren't helpful either. Right now, my issue still hasn't been fixed.


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    Multiple purchases of Bluetooth speakers

    Over the last few years, I've bought myself a bunch of UE Boom and Megaboom speakers, and I got a Hyperboom as a Father's Day present. I've been really happy with how well all the speakers work and the quality of the sound. The Hyperboom, especially, blew me away with how loud it can get and how long the battery lasts. But I did notice that the app doesn't have support for computers, which is a bit of a letdown.


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    Mold home visit, quick and friendly

    The home visit to take the mold was a breeze - so quick and easy. The progress updates were spot on, and the delivery arrived right on time. The quality and finish are top-notch, and once you figure out how to fit them properly, they are snug and comfy. They work wonders, blocking out wind and exhaust noise while still letting clear sound come through the intercom. I highly recommend them!


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    Swim plug impressions

    I recently bought some swim plugs from this company and it was such a good experience. Ordering them was easy and they arrived in just a couple weeks like they said. They fit perfectly, kept the water out, and stayed in place while I was swimming. I swim regularly so these plugs are a must-have for me.


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    Pairing issues with product

    Eh, so I just got these new speakers and let me tell ya, it was a real pain trying to pair them up. The app kept quitting on me, which led to a lot of issues with connecting and pairing. And even when I did manage to get them connected, they would always go out of sync or start switching back and forth on their own. Plus, one of the speakers kept crackling every few seconds, ruining the whole listening vibe. Honestly, I'm super bummed about the whole thing and I don't think I'll be buying another set in the future.


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    Bluetooth speakers

    I bought two Bluetooth speakers from this company and they both stopped connecting after a short period of time. I tried a bunch of things to fix them, but nothing worked. It's pretty obvious that these speakers are just expensive garbage.


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    UE Boom

    I tried to get some help with my UE Boom, but when I called the number on the app, I ended up talking to someone who wasn't very helpful and seemed like they were from who knows where. They told me they don't offer phone support for UE products and that I would have to wait for an email. Such a disappointment!


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    Unreachable Customer Service

    So I bought something with my credit card, went through all the steps to confirm the order, but didn't get any confirmation at all. The item just vanished from my cart, and there was no trace of it in my order history. Plus, I couldn't even check if the payment went through since it was a company credit card. And to top it off, I couldn't contact the company at all about this problem. I tried emailing them, but the address was blocked from receiving any emails. This whole thing has been a complete nightmare and a total waste of time.


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    Low volume, short battery life

    I thought these would sound amazing, but they ended up being a letdown. The volume was way too low and the battery life didn't last long enough. Plus, the sound quality got worse over time, so I couldn't even use them after a while. I was really disappointed with this purchase.


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    Earbuds purchase

    I bought these earbuds, eh, but they stopped working after only a week. I tried to get in touch with customer service to get a replacement, but they completely ignored me. Can you believe that? It's so frustrating when companies don't stand by their warranty, eh. I'm going to make sure everyone knows about how bad my experience was. Don't even bother buying from them, it's just not worth the trouble, eh.


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    Broken charging case for gift

    Absolute worst customer service I've ever dealt with! I got Ultimate Ears as a gift, only used it once for marathons and now the charging case is busted. Emailed UE support multiple times and heard nothing back. Called customer support and they said they'd rush my request for a new charger or refund, but still haven't gotten anything. Such a lack of professionalism!


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    Overpriced earbuds

    I bought these earbuds thinking they'd be solid 'cause of all the good reviews, but man, was I mistaken. They felt nice in my ears and the sound was great, but not long after I got them, they started acting up - wouldn't charge properly and had trouble connecting. And then, just my luck, they decided to die completely right after the warranty ran out. When I reached out to customer service, they were no help whatsoever.


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    Faulty speaker

    I bought a speaker from this company recently and I was really let down by their customer support. The speaker was working fine at first, but when the battery started acting up, I reached out to customer service for help. They told me they don't sell replacement batteries and advised against changing it yourself because it might void the warranty. They also mentioned they don't have repair centers as part of their service. This lack of support left me feeling frustrated and unhappy with my purchase. I wouldn't suggest buying from this company unless you're okay with dealing with any problems on your own.


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