Oleta Heller

The UE Fits earbuds have amazing sound quality and fit really well, but my experience with customer service was not great. I ordered a pair, but they sent me the wrong color. Even after showing proof of my order, their solution was not the best. They wanted me to return the wrong earbuds, wait for them to get it, and then give me a refund. Or I could reorder the right color, but it wouldn't be in stock until the end of December. I was disappointed by the company not taking responsibility for their mistake. As a customer, I expect a more efficient and customer-friendly approach when fixing these kinds of issues.