ULTA Reviews
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Foundation primer purchase
As someone who had never used foundation primer before, I went to the Ulta store in Highland, IN. The staff, Lizz and Odalys, were so friendly and really knew their stuff. They helped me figure out the best options and gave me great advice tailored to my skin type and concerns. With their help, I found the perfect product for me. I'll definitely be coming back to this Ulta store next time I need beauty products.
Beauty products
Ulta is seriously the best place to go for buying beauty stuff! They've got tons of amazing things to pick from and the prices are so good. Plus, the staff there are really friendly and always ready to help. I enjoy going with my friends to see all the makeup and skincare products they have. It's basically a beauty lover's paradise, I can't get enough of it!
Makeup products
I had a really great time at ULTA. The girl who helped me was super professional and took her time to find me the perfect concealer and foundation for my skin. She also knew a lot about the other stuff I was looking at. It was so nice to get such awesome customer service. The store was really clean and inviting, which made the whole shopping trip a lot more enjoyable.
Makeup purchase
I bought some makeup stuff at ULTA the other day and I was pretty happy with all the different brands they had. I like how I can earn points on their app that I can use for discounts later, it really gives me a reason to keep shopping there. The app is super easy to use and I like how I can just scroll through and buy stuff whenever I want.
Make-up brushes, eyeliner, and lipstick
As a customer at ULTA, I gotta say my recent experience left me frustrated. I bought a bunch of makeup stuff like brushes, eyeliner, and lipstick. But my order had some problems that really tested my patience. The customer service at ULTA was not great. I had to talk to Supervisors who didn't seem to care. Even after waiting a month for a refund, I felt like they weren't taking my concerns seriously. The staff's lack of empathy has made me really disappointed in my experience with ULTA.
Skincare serum
I just bought a skincare serum from ULTA, eh. But, after using it for a bit, I ran into a problem - the serum wasn't coming out properly anymore. When I checked the packaging, I saw that the serum had all pooled around the top and was stuck. It was pretty obvious that I got a dud. I tried asking ULTA for some kind of compensation or a new one, but they said no. As a customer, I was super let down by their lack of help with this situation.
Gift card issue
I had a problem with a gift card from ULTA that really got me aggravated and let down. They said my gift card was inactive because of some computer mistake, and they told me they'd send a new e-gift card in 2 hours. Well, 4 weeks and 3 phone calls later, and I still hadn't gotten anything. Every time I called, they said they'd get back to me that day, but I never heard from them. Dealing with this company was a real pain and left a bad taste in my mouth. I'd suggest looking for what you need somewhere else or supporting a small business instead.
Hair Color Treatment
I just went to the salon at that beauty store for a hair color treatment, and let me tell you, it was a total disaster. The person who did my hair didn't listen to what I wanted at all and completely messed up my hair color. It's going to take forever and cost a fortune to fix the disaster they created. Do yourself a favor and steer clear of this salon, there are way better options around here.
Beauty products
I gave Ulta another chance even though I wasn't impressed with their customer service before. Sadly, my recent visit just reinforced my negative opinion of the store. The staff lacked professionalism and weren't attentive at all. There were only three employees around, and two of them were more focused on chatting and using their phones than helping customers. The one employee who was working seemed overwhelmed with the checkout and couldn't assist me in finding the products I wanted.<br><br>When I tried to ask for help, a staff member rudely told me she wasn't available and didn't even bother to look up from her phone. The lack of care and respect was really frustrating. Even though I was planning to spend a lot of money, my needs were ignored for small tasks and personal conversations. I felt unimportant as a customer.<br><br>My visit to Ulta should have been enjoyable, as I usually spend a lot of money there. However, the unprofessionalism and lack of care from the staff left a bad taste in my mouth. I won't be coming back to this store and will likely look for other options for my beauty needs in the future.
Hair appointment at ULTA
My recent trip to ULTA was kind of a letdown. The salon didn't seem very clean and the stylists didn't give off a friendly or professional vibe. I felt pretty awkward and like my business wasn't valued during my appointment. The person doing my hair didn't seem very skilled or attentive, and I left with a result that I wasn't happy with. Overall, I wouldn't suggest going to this specific ULTA store based on what happened to me.
Makeup purchase
That customer service at ULTA is just awful, eh? I bought some makeup there not too long ago and wanted to swap it for a different shade. But can you believe they wanted me to pay extra for the swap just because I had used a coupon on the first purchase? The folks there wouldn't even let me use the coupon on the new item, which left me feeling pretty ticked off and like I got ripped off. That kind of rule is just plain silly and not at all friendly to us customers, right? You can bet I won't be going back to ULTA for anything else in the future.
Gift card purchase struggles
I've had so many frustrating times trying to use my gift card to shop on the website and app. Even after lots of tries in the last year and talking to customer service, I still can't buy anything. Every time I try, something goes wrong and gets in my way, so I can't take advantage of the deals in my cart.
Online purchase struggles
The website and app are so glitchy and just not reliable at all when you're trying to buy something online. It's been a real struggle for me in the past couple of years because my payment info and personal details just won't go through, no matter what payment method I try. When I reached out to customer service for help, they just told me that I can't place online orders anymore because of some issues with transactions from 2021, but they didn't even explain it properly. I've been asking them to look into it further, but I still haven't heard back from them. ULTA's customer service is just so weird and unprofessional, and honestly, I'm feeling really disappointed and frustrated with the whole thing.
Incomplete order
I got some stuff from ULTA and they promised me free gifts with my purchase. But when my order came, the gifts were nowhere to be found. When I contacted customer service, they wouldn't send me the missing items and only offered me a gift card worth way less. It really bugged me and felt like a rip-off. I rely on those promotions to decide what to buy. I won't be shopping at ULTA again after this and I think they're gonna lose customers in the long run.
Makeup
My experience at the store in Tinley Park, Illinois was pretty disappointing. I was just trying to buy something, standing in line and all, but the customer service was seriously lacking. There were a bunch of employees around, but it felt like nobody noticed me. One cashier was busy with a customer, and this salesgirl kept walking by me without even saying hello. Finally, I had to speak up and she said she was helping someone else. It was like me and the other people in line just didn't matter. The manager was off greeting folks at the door and doing refunds instead of checking on us waiting in line. It was super frustrating to just be left there for 7 minutes, not really getting any clear answers about why things were taking so long.
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Beauty products
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