B. Rempel

The website and app are so glitchy and just not reliable at all when you're trying to buy something online. It's been a real struggle for me in the past couple of years because my payment info and personal details just won't go through, no matter what payment method I try. When I reached out to customer service for help, they just told me that I can't place online orders anymore because of some issues with transactions from 2021, but they didn't even explain it properly. I've been asking them to look into it further, but I still haven't heard back from them. ULTA's customer service is just so weird and unprofessional, and honestly, I'm feeling really disappointed and frustrated with the whole thing.