THE HOUSE OF BRUAR28 reviews
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Luxurious cashmere sweater
Man, let me tell you, the customer service at this place is top-notch! Isabelle really went the extra mile to help me out with my purchase, giving me all the info I needed. And let me just say, the delivery was super quick, and that cashmere sweater I got was exactly like it looked in the brochure. I am so happy with how everything turned out and you can bet I'll be coming back. Huge thanks to Isabelle for all her help!
Oversized skirt
I bought this huge skirt from the store not too long ago and man, was I let down by the size! Even though I got my regular size, the skirt was way too big and just did not fit right at all. Ended up having to go through the whole process of returning it, plus on top of that, I had to dish out more money for the shipping to get it and then pay again to send it back. Hoping that the smaller size I got will work out better, but gotta say, this whole situation has really left me feeling disappointed.
Leather boots
I bought a pair of leather boots from your store recently, but I wasn't happy with how it all turned out. I was told to go a size up to a size 7 since there were no half sizes available, but when I got them, they were too big. There weren't any instructions in the package, so I called customer service to ask about making a return. They said they'd send me a return form, but I still haven't gotten it. On top of that, the package was left outside near my front gate exposed to the weather, instead of being put under cover by the front door. It looked like someone might have opened the package before it got to me, as it was half-open when I opened it myself. Overall, this whole experience has been really disappointing.
Clothing and accessories
I just bought some clothes and accessories from your online store and I gotta say, I'm pretty impressed with how everything went down. The website was easy to use, so I found what I wanted in no time. The stuff I got was top-notch quality and matched up perfectly with what was advertised online. Plus, the prices were good, which made me happy. And let's not forget about how quick and efficient the delivery was - got my order in no time. All in all, I'm really happy with my shopping experience at your store. Cheers!
Quality jumper
I just bought this really nice sweater from this store, and let me tell you, I am so impressed with it. The material is amazing and the workmanship is top-notch. I can tell this sweater will last me a long time. What really impressed me was how quickly it was delivered. I got my order in no time, which was a nice surprise. Overall, I am super happy with my purchase and will definitely be coming back to shop here again.
Bought shoes for holiday
I picked up these really cute shoes for my vacation and I really needed them to arrive on time. The customer service folks were super friendly and really went out of their way to make sure my order got to me when I needed it. They even gave me a call to double-check if it got here! I'm really pleased with the service and I'm absolutely in love with my new shoes!
Blouse and skirt from The Liberty range
I just bought a blouse and skirt from this shop, and let me tell you, the service was amazing! The staff was so nice and quick, it made shopping a breeze. When my order came, I was thrilled with how good the clothes looked. They were even better than I expected, top-quality for sure!
Next day delivery
I just bought something with next day delivery but it actually took 2 days to get here, which was kind of a bummer. This has happened before with the same company. The customer service and delivery seemed pretty unreliable to me. But I'll admit, the stuff I got was good quality, even though it was a bit expensive.
Shoes
I just bought a pair of shoes from this company and let me tell you, I am super impressed with the quality. The shoes are so well made and you can really see all the effort put into them. They look great and they're super comfy too, perfect for my wardrobe. The customer service was top-notch too, they answered all my questions quickly and the ordering process was smooth. I was pleasantly surprised by how fast my order arrived, right on schedule. I'm really happy with my purchase and I would definitely shop from this company again.
Shoe purchase
I recently bought two pairs of shoes from this store and I gotta say, I was not impressed with the sizing mix-up. One pair fit great and I was loving how they looked, but the other pair, even though they were supposed to be the same size, were too small. It would've been super handy to know the brand of the shoes beforehand so I could compare the sizes with what I've worn before. Because of this issue, I had to fork out some cash for return shipping on the pair that didn't fit. I mean, I think they mentioned the return policy while I was ordering, but it didn't click for me that I would have to cover the cost of return postage.
Mercerised socks purchase
Earlier this year, I bought a pair of fancy mercerised socks. Sadly, they turned out to be a huge letdown. I put them on for the first time and by the end of the day, they already had a bunch of holes. I couldn't believe it! I've never had a pair of socks fall apart so quickly. I thought mercerised cotton was supposed to be tough! I tried reaching out to customer service by email to sort things out, but I never heard back from either email address I contacted. Overall, I was really disappointed with my purchase and the way my concerns were handled, or rather, not handled.
Trainers purchase
I recently bought a pair of sneakers from this store back in May when I stopped by. The sneakers are really good quality, I've worn them tons and liked them so much I decided to grab a second pair in a different color. I was super happy to see that they had the same sneakers in another color, and the whole shopping experience was great.
Quality products
The stuff they sell at this store is really good, but I've been having some serious problems with ordering stuff online. They won't accept my current email address, so I have to either use an old one or checkout as a guest. It's really annoying and it's kind of ruining my whole vibe with this brand. The people working there are super nice and the customer service is great, but they really need to fix their ordering system.
Shoes purchase
I just bought some shoes from this store lately. The ad for the shoes was really clear and helpful, so it was easy for me to choose what I wanted. The delivery came quickly, especially for the second pair of shoes, which I was really happy about. Both pairs of shoes were really good quality and super comfy, just like they said. I'm really happy with my purchase and will definitely come back to shop here again in the future.
First purchase experience
As a first-time customer, I gotta say I was super impressed with my experience ordering from your store. My purchase arrived quickly and was packaged really nicely to make sure everything arrived in perfect shape. The care taken in packaging was definitely noticed and showed me how professional your company is. The customer service I got, both online and in-person, was amazing. The staff were really friendly and helpful, making my shopping experience really enjoyable. I felt like they actually listened to me and took my needs seriously, which isn't always the case these days when it comes to retail.
Wide selection, quality brands, quick service, well packaged, efficient returns
I've been to the store a couple times and I gotta say, they've got a great variety of quality brands. The service is fast and efficient, and my purchases always come nicely packaged. Even though they don't do free returns, I've found the whole return process to be pretty smooth and the refund comes in quickly. All in all, I'm happy with my visits to the store.
Clothing
I bought some clothes from that store and I gotta say, I was pretty impressed with the service. They wrapped everything up real nice in tissue paper and the packaging itself had some real attention to detail. The clothes themselves were amazing, I was really happy with my purchase.
Polo shirts
The polo shirts I ordered just came in and I got to say, I'm super happy with them. The colors are exactly like what I saw on the website and the quality is really good. My shopping experience at this store has been great!
Sizing and color mismatch
So I ordered a pair of shoes online and everything seemed good, eh? But then when they arrived, turns out they weren't the right size or color that I picked out. Bummer, eh? I was so excited to wear them, too. Had to go through the whole process of returning them and now I'm just hoping the right ones come this time.
Cardigan purchase
The cardigan I bought from here was so lovely. It fit me just right and the quality was top-notch. I was really impressed with my whole shopping experience. The delivery was on time and I got my order quickly. I'll definitely shop here again in the future.
About THE HOUSE OF BRUAR
The House of Bruar is a renowned Scottish retailer, established in 1995, that specializes in high-quality Scottish country clothing and products. Located near Blair Atholl, in Perthshire, Scotland, the company has built a reputation for offering an extensive range of goods that showcase the best of traditional Scottish craftsmanship and produce. The House of Bruar prides itself on being a destination for those seeking luxury cashmere, fine foods, and country attire, attracting visitors not only from across the UK but also internationally. Over the years, it has expanded to include a food hall, art gallery, and a garden centre, further enhancing its standing as a comprehensive retail experience amid Scotland's picturesque landscape.
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Seite online seit: June 25, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
Crew jumper in cornflower
I recently bought a crew jumper in the color cornflower from this store, and I gotta say, I had a great experience. Ordering online was easy-peasy, and the whole process was smo... Read onBy: Izabella Ledner