The Body Shop16 reviews
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Skincare products
Eh bud, been a customer at this store for ages and gotta say, always been a fan of their skincare stuff and the good it's done for my skin. But holy, the amount of emails they're dropping in my inbox every day is just plain annoying. I get that it's good to keep in touch and all that, but flooding us with so many emails is just a bit much, you know? Feels like they're purposely trying to bug and bother us instead of actually keeping us in the loop. Even though their products are top-notch, this aggressive marketing tactic might end up pushing away loyal customers like me, eh.
Body butters deal in November
In November, I couldn't resist the amazing deal on body butters at this store. $15.00 for a 200 ml body butter was too good to pass up, so I ordered 8 of them. Unfortunately, I found out later that my order was cancelled by the store without informing me beforehand. As someone who shops here often, I was pretty frustrated and disappointed by the lack of communication and customer service, especially since some of the butters were supposed to be Christmas gifts. I really hope the store can work on improving their communication and fixing this issue for the future.
Organic skincare products
I just got some organic skincare stuff from this store. Ordering was easy peasy and there were lots of products to choose from. The customer service was great and they answered my questions about the ingredients. But man, the delivery took forever! It was later than they said it would be. The products are top-notch but they gotta work on their delivery.
Recent online purchase experience
I recently made an online purchase and unfortunately, the package was tampered with during delivery. I contacted customer service and got help from a person named Zeljko. They asked me to send photos of the damaged package, and in less than an hour, they solved my issue. I got a replacement item and I'm really happy with how it all turned out. I've been shopping with this company for a long time, and this was my first time dealing with their customer service team. The help I received was top-notch, and I'm very pleased with how my problem was resolved. I will definitely keep supporting this fantastic company.
Bath bombs, hair care, and makeup
OMG, like, the Body Shop has a ton of stuff to choose from! They've got bath bombs, hair care goodies, and tons of makeup. And their customer service is amazing - always so helpful and make me feel confident shopping there. Seriously, every time I go in, I always end up leaving with a bag full of goodies.
skincare products
I recently bought some skincare products from this store and my order ended up getting stuck with the courier for what felt like way too long. The body shop gave it to the courier on a specific date, but it never arrived. I tried contacting customer service a bunch of times on live chat, but all they said was to just wait for more information. Not only did they not offer any assistance, but they also didn't even reply to my complaint on their website.
Eco-friendly packaging
I totally love this store, eh! Their eco-friendly packaging is so cool, and it just makes me feel great about shopping here, you know? I appreciate that they're all about the environment and run things ethically as a brand. And their products are just awesome and actually work really well. The staff is always super friendly and helpful, eh, which just makes my shopping experience even more amazing. I'll for sure be back for more, eh!
Recent order experience
I recently made a purchase and I was really looking forward to getting my order quickly. But when I got the package, I ran into some problems. The money was taken from my account, but the confirmation email didn't have the order number. And when I opened the package, the actual order wasn't in there. I sent an email to customer service and they said they would look into it and get back to me. But unfortunately, no one got in touch with me to fix the situation.
Online order issues
So, you know, I ordered something online, eh? And guess what - they took my money right away, and then later on, they said they didn't have that item in stock so they wouldn't send it to me! Like, what's that all about, eh? I had to actually give them a call to get my money back, they didn't even bother letting me know. Ugh, what a pain, eh? Next time, I'll just head to the real store to make sure I actually get what I want 🙄
Brow and liner powder
It's really a bummer to see another brand doing the whole shrink-the-product, raise-the-price move. Before, the brow and liner powder used to come with a brush, but now it's half the size and costs double. It's sad to see a brand that used to be all about natural and ethical products going this route. I just can't bring myself to shell out the extra cash for a product that's been downsized and lost its quality. There are tons of other options out there that can give you the same results for way less moolah.
Hair care products
I recently bought some hair care products online and man, what a disaster! The website showed the wrong item, so I hit up customer service to fix it. But get this, even though it was totally their error, they wouldn't help me out. Then, after waiting forever for my order to ship, I found out there's big delays at the warehouse. I was supposed to get my delivery in five days, but now who knows when it'll come. They wouldn't even let me cancel my order, so now I'm stuck feeling super frustrated and powerless. How they treat their customers is just ridiculous, and I am so not happy with the way they've handled things.
Vegan-friendly products
I recently picked up some vegan products at this store and let me tell you, I was super impressed. The customer service was top-notch, with the staff being really helpful and knowing their stuff when it comes to finding vegan-friendly products. They had a great selection to choose from, and I found everything I needed easily. As a vegan, it can be tough to find products that are ethical and actually work, but the stuff I got from this store was amazing. Not only was it vegan-friendly, but it was also high-quality and made from natural ingredients. Overall, I had a great shopping trip and I'll definitely be coming back.
£75 worth of items
I ordered $75 worth of stuff online and waited for a whole week for some news about my order. The website said it should take 3-5 days for delivery, but after 7 days, my order was still being processed. When I reached out to customer service through live chat, they said they couldn't give me a specific time because they were swamped, which I found pretty irritating. I ended up asking for a refund because it was just a big waste of my time.
Lip balm purchase
Ugh, can't believe how awful my trip to the store was today. The people working there were seriously rude and straight up called me a liar when I was just trying to get my order. And don't even get me started on the online chat support - totally useless! Felt like I was talking to a robot the whole time. Now I'm not only out of my money but also my lip balm. So frustrating!! 😡
Advent Calendar purchase for wife
So, I bought my wife an Advent Calendar as a Christmas present. But here's the thing - it didn't arrive in time even though it was sent out right away. When I got in touch with customer service, they told me the order was lost, but couldn't really explain why. They did offer a refund, which I was grateful for, but the whole situation left my wife feeling let down and not very happy.
Skin cream
I can't believe the nerve of this place, eh. I just bought a skin cream and it arrived in the worst condition ever. The package was as thin as aluminum foil, all torn and leaking everywhere. It wrecked my bag and ruined my stuff inside. They did give me some compensation for some things, but now they won't own up to the damage done to my watch, eh. This is just so ridiculous, I tell ya!
About The Body Shop
The Body Shop is a British cosmetics, skin care, and perfume company founded in 1976 by Anita Roddick. It is known for its commitment to ethical consumerism, sustainability, and cruelty-free products. The Body Shop was one of the first companies to prohibit the use of ingredients tested on animals and one of the first to promote fair trade with third-world countries. The company operates a franchise model and has grown to become a globally recognized brand with thousands of stores around the world. In 2006, it was acquired by L'Oréal and then sold to Natura & Co in 2017. The Body Shop advocates for environmental protection, human rights, and animal welfare, integrating these values into its business practices.
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Contact Information
Watersmead Buisness Park
BN17 6LS Littlehampton
United Kingdom
📧 uk@customercare.thebodyshop.com
Categories The Body Shop
Online shopping | Personal care
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Last update: November 2024
Review with most votes
Skin cream
I can't believe the nerve of this place, eh. I just bought a skin cream and it arrived in the worst condition ever. The package was as thin as aluminum foil, all torn and l... Read onBy: N. Veum