Superdry

Superdry reviews

23 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
96%
Would buy here again
Ordering
9.4
Service
9.6
Pricing
7.8
Delivery
9.2

Featured Reviews

Spotlight: What are our customers saying?

Positive

Superdry jumper

9.5

"So, I just bought this Superdry sweater and man, I gotta tell you, it's really top-notch quality. Yeah, it might be a bit pricey, but honestly..."

Critical

Online shopping experience

5.0

"I had a pretty disappointing time shopping online with a popular clothing brand that has stores all over Canada. I was pretty pumped to get a certa..."

Most Voted

Pink and white cable pullover jumpers

9.5

"I recently picked up two cable pullover sweaters at this store, one in pink and the other in white, and I have to say, I couldn't be happier w..."

Reviews (23)

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Superdry jumper

H

5 reviews

9.5
Overall Rating
Would buy here again
Yes

So, I just bought this Superdry sweater and man, I gotta tell you, it's really top-notch quality. Yeah, it might be a bit pricey, but honestly, you get what you pay for - amazing quality and a super cool design. The store I went to in White City was all neat and tidy, plus the staff there were really nice and helpful, which made my shopping experience even better. I usually don't like to splurge on expensive stuff, but I just couldn't resist adding this awesome Superdry sweater to my wardrobe, and I'm so happy I did.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Online return at Superdry store

N

1 reviews

8.5
Overall Rating
Would buy here again
Yes

I bought something online from this store and it wasn't what I expected. I went to return it at the Superdry store in Newcastle. The staff there were really nice and helpful. But they were having trouble with their equipment, which made things slower than they should have been. The girl helping me had to try a couple of different consoles before one worked properly. It made me think that the staff should have better equipment to help customers faster.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

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Men's shirt, XL size, good quality

J

3 reviews

10.0
Overall Rating
Would buy here again
Yes

I just bought a men's XL shirt on sale in the store. They had a lot of different designs to choose from, so it was easy to find what I wanted. The shirt fits perfectly and is really good quality for the price. The customer service was great too - they kept me informed about my delivery. I had a fantastic shopping experience at the store and would definitely recommend it to others.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Chunky XL jumpers for winter

M

4 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently picked up two oversized XL sweaters for the winter season and I have to say, I am super happy with my purchase. They fit great, the quality is top-notch, and they are so comfy and warm. I decided to grab two more so I'm all set for next winter too. They fit perfectly and feel just as cozy as the ones I already have, so I'm all ready for the cold months ahead. The delivery was speedy and right on time, so I got them in no time. I've put them away for now to avoid wearing them before winter actually starts. I would definitely recommend these sweaters to anyone on the hunt for stylish and warm winter clothing.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Online order

E

2 reviews

9.5
Overall Rating
Would buy here again
Yes

I ordered something online and the person I talked to from customer service said they would take care of it right away. And they did! My package arrived super fast. The service was excellent from start to finish!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Women's long sleeve baseball top

G

11 reviews

9.0
Overall Rating
Would buy here again
Yes

I bought a women's long sleeve baseball top from your store the other day, but when I got it home, I was kinda bummed to see that the style had been updated and it was almost like a cropped top now. That just doesn't work for me, so I had to bring it back. But I gotta give a shoutout to the folks in the store - they were super nice and really helped me out. They gave me a refund, no problem at all. So, kudos to them!

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Quality product, easy return process

T

8 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought something from this store and I gotta say, their website was super easy to use. The delivery was quick and the package was really secure, showing that they really care about their customers. The product itself was top-notch, although it ended up being too big for me. Luckily, returning it was a breeze, and the staff at the store were so nice and helpful.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Quality jacket purchase

J

7 reviews

6.5
Overall Rating
Would buy here again
Yes

The jacket I bought was really good quality and I liked how it looked and that it was durable. The price was fair since the item was so nice. But then I had a problem with the extra charges for VAT that were added to my bill. As a person from Jersey, I should actually be charged GST, not VAT. When I talked to customer service, at first they didn't really want to help and just tried to explain things instead of dealing with my issue. But when I checked with Jersey Customs and Excise Department, they said Superdry shouldn't be charging GST. So then I asked for a refund for the wrong charges. It took a while, but I did get refunded for the VAT charges. It was pretty annoying and confusing though.

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
6.0

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Brand new jacket

M

5 reviews

9.5
Overall Rating
Would buy here again
Yes

I went to this store and the person working there was so friendly. They helped me find the perfect jacket and even ordered it for me when they didn't have my size. I was so happy with the service and the jacket is really cool! Thanks to them, I now have a awesome new jacket to wear. 😊👕

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Coat purchase

K

1 reviews

7.0
Overall Rating
Would buy here again
Yes

Superdry's sizes are smaller than other stores, so I had to order online. It was a bit disappointing, eh?

Detailed Ratings

Order
6.0
Service
8.0
Price
6.0
Delivery
8.0

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T-shirts and hoodies

A

9 reviews

9.0
Overall Rating
Would buy here again
Yes

I went to the store and it was a really good experience. The staff there were so friendly and welcoming, they made the company look really good. I gotta give a shoutout to Ethan, he was super efficient and nice when he helped me pick out some stuff. They had a cool selection of t-shirts and hoodies and I found exactly what I wanted. It was a great overall experience.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Jeans and a jacket

S

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I had such a good time at the store, eh thanks to the nice guy who helped me out. The stuff they had was pretty awesome, and I was able to find exactly what I needed. It was a good shopping trip overall, for sure.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Great Customer Service

S

25 reviews

9.5
Overall Rating
Would buy here again
Yes

I went to the store the other day and man, let me tell ya, the staff there was so knowledgeable and helpful! They were super friendly and really went out of their way to help me out with what I needed. I was really happy with the customer service I got, eh.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Men's t-shirt

J

17 reviews

9.5
Overall Rating
Would buy here again
Yes

I was so impressed with all the different sizes they had for men's t-shirts. The free shipping was a nice touch, and my order showed up super fast in just 2 days. The quality of the t-shirt was top-notch and my husband really liked it. It was the perfect surprise for our anniversary. Plus, the t-shirt holds up well in the wash and still looks great. Overall, I had a really great time shopping there.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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High-quality clothing with amazing designs

V

1 reviews

9.0
Overall Rating
Would buy here again
Yes

The clothes at this store are really top quality and the designs are amazing, that's why I keep coming back. The staff are always super friendly and helpful, which makes my shopping experience way better. The security at the door is also really nice and adds to the good vibes in the store. I can tell they put effort into setting up the shop and it really makes shopping here awesome.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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2 hoodies and 2 t-shirts

R

3 reviews

9.5
Overall Rating
Would buy here again
Yes

I picked up 2 hoodies and 2 t-shirts from this store, but the t-shirts didn't fit right. So, I headed back to the store to return them, but they opened late and I was almost out of time for my parking ticket! Luckily, Stacie came to the rescue and sorted out my return in a jiffy. She was so friendly and I didn't have to stress about it. Big thanks to Stacie!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Returned online order

F

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I had such a great experience at the store in Leeds White Rose recently. I bought something online, but it was too small when it arrived. So, I decided to return it at the store, hoping to get my money back. But, to my surprise, a guy who worked there suggested ordering a bigger size and having it sent to my house for free. I was so happy with this customer service and got what I needed without any trouble. I was really impressed with the service overall.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Holiday clothes

G

5 reviews

9.5
Overall Rating
Would buy here again
Yes

I was so impressed by how clean and welcoming the store was. The staff were super helpful and went out of their way to help me while I was shopping. They were really quick and efficient, which made my shopping trip a breeze. I was so happy with the service that I went back to the store twice in one day to buy more clothes for my vacation.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Black hoodie purchase

L

23 reviews

9.0
Overall Rating
Would buy here again
Yes

The folks at the store were super helpful, eh, especially the manager who really went the extra mile to help me find the right size and swap out a previous purchase. I've been a regular customer for like ten years now and always love the top-notch products, cool designs, and fair prices, eh.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Online shopping experience

T

7 reviews

5.0
Overall Rating
Would buy here again
No

I had a pretty disappointing time shopping online with a popular clothing brand that has stores all over Canada. I was pretty pumped to get a certain item that wasn't in my size at the store I went to, so I thought I'd order it online instead. But man, I was surprised to see that they were charging me a lot for delivery, especially when other places give free shipping for the same thing. They said it would get to me in 2-4 days, but turns out they used some third-party delivery service which caused weird delays and took over a week to show up. Definitely wasn't the quick and reliable service I was expecting, especially since I paid extra for shipping.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

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About Superdry

Superdry is a UK-based international branded clothing company known for its mix of vintage Americana styling with Japanese-inspired graphics. It was founded in 2003 by Julian Dunkerton and James Holder in Cheltenham, England. The brand is characterised by its high-quality fabrics, authentic vintage washes, and unique detailing. Superdry products include a wide range of clothing items, such as outerwear, shirts, T-shirts, and jeans, as well as accessories and footwear. The company has a significant global presence, with stores in numerous countries around the world, reflecting its worldwide appeal and recognizability.

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Contact Information

🌐 www.superdry.com

Categories Superdry

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Last update: November 29, 2024

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