Sunny Sports - Overall Rating based on 20 reviews
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Recent online orders
Sunnysports.com did a fantastic job with their service! It was my first time shopping with them, but I was really happy with my recent online orders. The website was easy to use and the checkout process was smooth. The customer service team was super helpful and quick to respond to my questions. I also found some great deals on their products. I definitely suggest checking them out for all your outdoor and sports gear needs!
Swimwear purchase
I bought some swimwear at this store not too long ago, and I was pretty disappointed with how they handled my order. They sent me confirmation right away and charged my credit card, but then for days I heard nothing. When I finally checked online after 13 days, I found out my order was backordered with no other details. It's annoying that they didn't tell me about the delay sooner - it feels like they don't care about their customers. Luckily, they hadn't actually charged my card yet, or I would have been even more upset.
Foldable Universal Screen Amplifiers
This company is a total scam, so stay away! I made the mistake of ordering five foldable universal screen amplifiers from them and ended up never getting my stuff even after waiting for five weeks. They didn't give me any contact info like an address or phone number, and when I tried to find out about my order, they were nowhere to be found. All I got from them were automated emails saying my items were coming, but they never showed up. When I found out they were in Hong Kong, I knew I was scammed. Do yourself a favor and look somewhere else for your electronic gear.
Ski jacket purchase
I was pretty frustrated at first when I got the wrong size ski jacket from Sunny Sports. But, I reached out to their customer service team and they fixed it right away. They're sending me the right size jacket with next day air shipping. I really appreciate how fast they dealt with the problem and how much they care about keeping customers happy. Joana and the rest of the team really went out of their way to make things right, and I'm really impressed with their dedication to top-notch service.
Large ticket item purchase
I recently made a big purchase at Sunny Sports and was happy with what I got. But when I tried to buy another big item, I ran into a problem. Even though I explained that my billing address is a UPS mailbox for security reasons, they still wanted extra personal info that I felt was invasive. I thought it was unfair and showed a lack of trust towards me as a customer. Even after trying to talk it out and make things clear, they ended up canceling my order without a good reason. It caused me a lot of hassle and frustration.
Used shoes purchase
My experience with this company was really disappointing. I ordered a pair of shoes that were supposed to be brand new, but when they arrived, they were clearly used - scratches, dirt, and scuffs everywhere. When I contacted the company for help, they were not helpful at all and didn't offer any solutions to fix the problem. And to top it all off, I found the previous customer's order slip still in the box with all their personal info. This kind of carelessness is just not okay.
Faulty jacket
I bought this fancy jacket from Sunny Sports, but then the zipper broke after only a few times wearing it. I was really disappointed with the quality of the jacket and felt like I got totally ripped off. When I tried to return it, they gave me a hard time and said I had to contact the manufacturer myself. That's terrible customer service and I won't stand for it.
Outdoor boots
I bought some outdoor boots from this store not too long ago. The website said there was free shipping for the boots, but when I went to pay, I still had to pay for shipping. I contacted customer service to ask about this and they asked for my order number, price, and delivery address to take off the shipping cost. But after I gave them all that, they said I couldn't get free shipping even though the ad said otherwise. I felt like they were being really dishonest and misleading. So, I decided to cancel my order.
Shoe purchase with sizing issue
Unfortunately, I wasn't too happy with the company. Their website was a bit of a mess, with links that didn't work and emails that went unanswered. It was a pain trying to get a return label for a pair of shoes that didn't fit, and when I finally spoke to someone in customer service, they didn't really help me out. It was annoying having to waste my time dealing with their website and trying to get in touch with them.
Sale-priced item
I wasn't too sure about ordering at first because of the bad reviews, but the sale price seemed pretty good. Thankfully, it all worked out well for me. I made sure to mention my worries when I placed my order, and the customer service team replied quickly by email to help me out. I got the right item on time and was really impressed by the service overall.
I purchased a backpack
So, I wanted to share how it went down at Sunny Sports. Gotta say, their product range is quite impressive. But hey, fair warning to anyone thinking of ordering - be ready to wait a good month for your stuff to show up. Feels like they've got the slowest warehouse known to mankind! And forget trying to get a hold of them about your order - all you'll get is a "wait two more days" line, which is beyond annoying. Seems like they care more about pleasing their shareholders than their customers, judging by those 57% bad reviews. I get it now, why they've got that kind of rep.
2 camp chairs
So, I got these 2 camp chairs, eh? But then I realized they were too short so I thought I'd swap them for different ones. I told them I never even used them, had all the tags and everything, but they said no way could I return them. Like, for real? Why did it take so long for them to tell me that? Not cool, eh. Definitely not shopping here again.
North Face backpack price match
My time at Sunny Sports was amazing, eh! The folks there really knocked it out of the park with their customer service. They not only matched the price of a North Face backpack once, but twice. First, they matched it to another store's price. Then, they matched it to a sketchy website where I stumbled upon a crazy deal. Even though I had already bought the backpack, Sunny Sports still made sure I got the best deal possible. Their eagerness to help me out really shows how much they care about their customers. I can't recommend Sunny Sports enough for their top-notch service and dedication to making customers happy, eh!
Tent purchase
I ordered a tent from this store, but they made a mistake and canceled my order for no good reason. They claimed my card was declined, but there were no issues with it. To make matters worse, they still charged me $500! I tried to reach out by phone and email, but no one assisted me. This has been the worst customer service experience I've ever had.
Swim goggles and snorkel
I found the coolest swim goggles and snorkel on the Sunny Sports website, and ordering them was a breeze! They arrived at my door really quickly, but then I realized they weren't exactly what I wanted. So I had to return them, and that's when things got a bit frustrating. They charged me $5 for some tax credit thing and then $13 for shipping, which ended up affecting the refund amount. I was so disappointed that I won't be buying anything from them again. I'll just stick with a company that offers free returns and a true 100% money-back guarantee. Oh well, what a shame!
Sierra Designs backpack purchase
I was a bit unsure about ordering from this store at first because of some bad reviews, especially since my order was going to a warehouse before being shipped to Europe. I was worried about not being able to return it if there was a problem. But I can confirm, it's not a scam - the store is legit. I took a chance and got a Sierra Designs backpack with free shipping. It did take a bit for it to get to UPS, but it was within the expected timeframe. The backpack made its way to me in Europe after going through the warehouse. It was the right model and size, no damage or issues. The packaging was basic but did the job, kept the backpack safe during shipping and saved on costs. I'm happy with my purchase and even got another backpack for my girlfriend.
Waterproof shoes
I bought some shoes from Sunny Sports that were supposed to be waterproof, but once I used them for one day, I found out they weren't as waterproof as I thought. When I tried to return them as per the return policy, they told me I couldn't because the shoes had been used. I was pretty disappointed because I felt like the return policy was misleading and not very customer-friendly. Dealing with this problem was really frustrating, especially since I had been a loyal customer and had never had any issues with previous purchases.
Outdoor gear purchase
So, I bought some outdoor gear from this company, and let me tell you, it was a total disaster. I was super pumped to get my stuff, but then things went south real fast. I called ahead to ask about what would happen if something was out of stock, and they said everything would ship right away. But then, after waiting three days, I get an email saying my stuff is on hold with no info on when the missing item will come in. Not cool. I cancelled my order right away and won't be shopping with them again. Their customer service is seriously lacking.
Grayl water bottle purchase
At first, I was kinda unsure about buying from Sunny Sports because I saw some not-so-great reviews. But you know what, my experience turned out to be absolutely amazing. I decided to get a Grayl water bottle and everything went super smoothly. The website was easy to use, and I had no problems placing my order. They kept me updated throughout the whole process, which was awesome. And get this, my order got to me super quick! It only took 5 business days to go all the way across the country. The stuff was packed up really well and arrived in perfect shape. The Grayl water bottles were exactly what I wanted, brand new and working perfectly. I'm so happy with my purchase and don't think I'll need to return anything. Taking a chance on Sunny Sports was totally worth it, and you can bet I'll be coming back for more in the future.
Color change on backpack order
I just gotta say, I totally switched up the color of my backpack last minute that I ordered from Sunny Sports. I shot an email over to their customer support team on the weekend, and I was not expecting to hear back so quick but they actually replied on Sunday morning saying they could totally make the switch for me at no extra cost. I was so pumped with how awesome and quick they were. My backpack showed up on Tuesday morning with free shipping, just in time for my trip coming up. This seriously raised the bar for how I'll judge my future online shopping experiences!
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Color change on backpack order
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