Solgaard16 reviews
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I recently picked up this awesome backpack and luggage set, and I just love the way they look and how simple they are to use. The design is really nice and they're so convenient to lug around. But, get this, the closet inserts on the luggage ripped apart, and I was like, oh no! Thankfully, I reached out to the company and they were able to fix it really quickly. So now I'm back to being super pleased with my purchase.
Carry-on bag with ripped cinch strap
I just went on my first trip with the carry-on bag I bought, and unfortunately, one of the cinch straps for the closet ripped right out of the top. However, the customer service team was really quick to address my concerns and they're sending a replacement. Even though I couldn't use the strap, I still managed to make good use of the closet feature during my trip. I'm happy with the quality of the suitcase overall. I hope the replacement comes soon and that this issue was just a one-time thing.
Travel closet strap replacement
I bought a travel bag from this company for my trip to Florida and my grandson's graduation. Unfortunately, the strap broke while I was packing, which was pretty annoying. I contacted the company, and they responded quickly and got all the info they needed. They promised to send me a new bag without any trouble. I was really impressed by their fast and nice customer service.
Suitcases and backpack
I just bought some stuff from this company, like three suitcases and a backpack. I thought the design was cool, but a couple of the straps on the suitcases broke. Luckily, their customer service team was easy to reach and quick to fix the problem.
Suitcases for European trip
We bought two suitcases for our three-week trip to Europe, but when we got them, we realized they weren't right for us. Even though they had a cool design without a zipper, we had a hard time fitting all our stuff, like two pairs of shoes, in there with the divider. So, we decided to return the suitcases. But, dealing with customer service, especially Nate, was amazing. Nate was super helpful and quick to help us set up the return and get us our return labels right away. The customer service from the company went above and beyond what we expected and really made a good impression on us.
My new suitcase
My new suitcase is amazing, but I ran into a bit of an issue. Thankfully, this guy in customer service, we'll call him Jack, was really helpful! He quickly sent me a replacement so I could take it on my trip. I'm really pleased with my buy and the assistance I received!
Large check-in luggage
My wife gave me this big ol' checked baggage as a gift, eh. When I was on my last trip, I noticed that the latch to open it was all messed up, ya know. But Lyza from customer service was right on it, eh. She was all helpful and got me sorted out real quick. She's sending me a replacement part in no time, and I'm really grateful for that. Can't wait for it to arrive so I can keep using this awesome luggage, eh.
Lifepack Endeavor Backpack
I got the Lifepack Endeavor Backpack a little while ago and I gotta say, it's been a total game-changer for me. I use it every day for my work commute and it's super tough and handy. The expandable feature is a real life saver when I need to pack extra for a weekend getaway. The materials are top quality and I know this bag will stick with me for a good long while.
Check-In Closet Medium suitcase purchase
So, I bought this Check-In Closet Medium suitcase not too long ago, right? Well, when I was flying with United Airlines, they messed it up real good. But get this, even though United wasn't that helpful, Solgaard's customer service team totally had my back. They hooked me up with a brand new suitcase thanks to their awesome lifetime warranty. I gotta say, I was super impressed with how professional and dedicated they were to making sure I was happy. So yeah, now I'm definitely sticking with Solgaard for all my future bag needs. Great stuff!
Travel essentials
When it comes to travel essentials, I've found a brand that I really trust. Their products are strong, eco-friendly, and super practical. I've got both the Carry-On Closet and Lifepack Endeavor, and let me tell you, I'm so happy with them. The Carry-On Closet totally changed how I pack for trips, no more checked bags or stressful connecting flights. And the Lifepack Endeavor keeps me organized on the go. Their customer service is top-notch and the products are great quality, I've never had a bad experience with this brand.
Check-in closet original purchase
I recently bought the original check-in closet from this company and sadly, the straps on the shelf organizer started tearing after a short while of use while I was traveling in South Africa. I was really upset because I depend on this product to keep me organized during my trips. But when I contacted their customer service team, they were amazing. Lyza, the person I talked to, was super helpful and understanding. She quickly looked into the issue and gave me two options - either to get the item repaired at their expense or to get a replacement. I went with the replacement option and was surprised to get confirmation of my new order on the same day. The efficiency and professionalism of their customer service team went above and beyond my expectations. This is the kind of service all companies should aim for.
Large Check-in Closet and Carry-on Backpack Closet
I recently bought a big check-in suitcase and a carry-on backpack for a 3-week trip to Scotland, and I have to say I am really impressed. These bags fit all my stuff easily and even left some extra space, which made packing super easy. Plus, they made it through the long flight without a scratch, showing that they are durable and good quality.
However, while I was in Scotland, the zipper on my big bag broke, so I couldn't use it anymore. But when I contacted customer service once I got back home, they were incredibly helpful. The person I talked to, Crisvin, knew what they were doing, took care of everything, and went above and beyond to fix my problem, making the whole process hassle-free.
Overall, I think these bags are definitely worth the money. They are sturdy and reliable, and the customer service from the company is excellent, which adds another level of comfort and satisfaction to the whole buying experience.Travel Gift
I gotta tell ya, this carry-on has been with me on all my business trips, from the US coast to coast all the way to Asia. It's taken its fair share of hits and bumps, but it held up pretty darn well until one of the latching rivets broke. Thankfully, Kristine from customer service was right on it and helped me get a replacement in no time. Big shoutout to her for the top-notch support after the sale.
Bought luggage for my trip
The folks working there are so helpful and always make sure you’re satisfied with what you purchased. I love that they always follow through with their return and refund policies. The luggage I bought is perfect for all my travels.
Recent purchase satisfaction
I am so happy with the thing I got from you guys. It's super good quality and I know it's gonna last me a long time. I really like how well-made it is and the materials seem really strong. It does exactly what I wanted and the design is really cool too. Thanks a lot!
Five Solgaard suitcases
I just bought five suitcases from this brand recently. Gotta tell ya, these suitcases are not only tough and good-looking but also super handy. They work great for all my traveling stuff, and I've told all my buddies and family about them. Had a little hiccup with one of them, but when I got in touch with customer service, they fixed it up quick and real smooth. Nate really came through and sorted out the problem, and I'm really happy with how the company handled everything.
About Solgaard
Solgaard is a design-driven, sustainable luxury brand best known for its innovative travel gear and accessories. Founded in 2016 by Canadian entrepreneur Adrian Solgaard, the company aims to address both the needs of modern travelers and environmental sustainability through its products. One of its hallmark initiatives is the incorporation of recycled ocean plastics into its manufacturing process, transforming plastic waste into high-quality, durable luggage, backpacks, and accessories. Solgaard's commitment to sustainability doesn't stop at product design; it extends to a broader mission of reducing ocean plastic. With a promise to pull five pounds of plastic from the ocean with every product sold, Solgaard underscores its dedication to environmental stewardship alongside creating functional and stylish products for consumers around the globe.
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Contact Information
1151 Broadway, New York
10001 New York
United States
Categories Solgaard
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Last update: November 2024
Review with most votes
Lifepack Endeavor Backpack
I got the Lifepack Endeavor Backpack a little while ago and I gotta say, it's been a total game-changer for me. I use it every day for my work commute and it's super t... Read onBy: C. Thiel