Sleeper - Overall Rating based on 20 reviews
Featured Reviews
Reviews (20)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Cardigan purchase
So, like, I ordered this really cute cardigan back in December or January. I was so pumped to get it, but by mid-January I still hadn't heard anything about it being shipped. I decided to shoot the team a message, and they got back to me after a few days. Turns out, the cardigan was on back order because of Covid, which is a bummer but totally understandable. They apologized and gave me the option of a refund or a store credit with an extra 15%. I decided to go with the store credit, and they sent me the code super fast. Overall, I'm pretty happy with how they handled the whole situation!
Recent dress purchase
I bought a dress not too long ago and I was let down by how it turned out. When I took it out of the package and tried it on, buttons started coming off. Four buttons ended up falling off before I even got the chance to wear it. That's just not cool, especially for how much I paid for it. I reached out to customer service and all they offered was a small refund to cover the cost of fixing it up. All in all, not a great experience and definitely not worth the price.
Gorgeous clothing, top-notch service
Wow, these clothes are so amazing! Every time I wear them, I get a ton of compliments. And can we talk about their customer service - they really went out of their way to help me get my orders shipped from overseas hassle-free. And the fact that they don't mass produce is a major bonus for me.
Soft and cozy pajamas
I'm absolutely in love with my new pajamas! They're incredibly soft and cozy, ideal for just chilling at home. The design is so cute, I feel like a princess when I put them on. The customer service was top-notch, they were really friendly and quick to answer all my questions. And can we talk about how hard they're working in Ukraine? It's truly impressive! Love always prevails 💙💛.
Bedding purchase
I tried to use the app to buy some bedding, but I couldn't access the website or log in to a URL. The responses I got were really unclear and not helpful at all. When I asked for a phone number or to talk on the phone, they just said there's no phone support. Dealing with these guys seems like a mess, it's like there's only one person running it who doesn't care about customers. Save your money and look for better platforms!
Slip dress purchase
My shopping trip was amazing! The lady who assisted me was so friendly and helpful. She made sure I found the perfect slip dress for my big day. I'm so excited to wear it!
Sale items, wrong size
I had such a good experience with the customer service team when I accidentally ordered the wrong size for two items on sale. Even though sale items are usually final sale, the team managed to stop the shipment and get the right sizes sent out. I really appreciated how quickly they responded and how helpful they were, especially because I was worried about being stuck with items that didn't fit. Big thanks to Kateryna for all her help!
Pajama set too small, needed a bigger size
Oh my gosh, the customer service was incredible! I ended up getting the wrong size PJs, but the representative really came through and helped me get the right size just in time for my event. Huge shoutout to Viktoria for being so amazing!
Luxurious and timeless clothing
The clothing from this company is so luxurious and classic. Each piece feels like a great investment that will last a long time. Yes, the prices may be higher, but the quality and attention to detail in the designs make it totally worth it. The styles are unique and not something you see everywhere. And let me tell you, the customer service from this company is top-notch. They really go out of their way to help you in any way they can. It's not common to find that kind of dedication to customer satisfaction these days. I also really respect their perseverance and commitment to keep making amazing products despite the challenges their country is going through. Overall, shopping with this company is an awesome experience that I would recommend to anyone looking for high-quality and unique designs.
Recent linen suit purchase
I just bought a linen suit from this company and it started to fray after a few washes because it's delicate. But, I was really impressed with the amazing customer service I got, especially from Varvara. She really went out of her way to make sure I was happy by offering to replace the damaged part for free. It was so nice to see that kind of dedication to making customers happy.
Weekend set pajamas for postpartum body
So I just had a baby and I ordered some weekend set pajamas in my pre-baby size. But when they showed up, I realized that my body was still adjusting postpartum and I wasn't sure about the sizing. I decided to email customer service to ask if I could exchange for a bigger size. The rep, Tetiana, was super helpful and understanding. She got back to me quickly and gave me all the info I needed to decide. In the end, I stuck with the original size I ordered and I'm really happy with my purchase. The quality of the pajamas is top-notch and they're so comfy to wear, especially during this postpartum stage. I'll definitely be getting more stuff from this company in the future.
Refund delay and lack of response
I sent back something to get my money back, but it's been like a month and still no refund. I’ve emailed them a bunch of times, but no word on when I’ll get my cash back. It’s annoying how they used to reply right away when I had questions before buying.
Striped oversized pyjamas
I've had these big, striped PJs for about a year now. At first, I really liked how they looked, but the quality isn't great. The seams around the collar, legs, and arms started coming loose after only a few months. My biggest problem is with the cuffs on the legs - the stitching only goes partway around, so I keep tripping on the extra fabric. This has almost caused me to fall down the stairs a few times. Some of my friends have the same issue with their PJs too. It seems like they cared more about how they look than how well they wear. I wouldn't suggest getting these if you want PJs that will last.
Online dress purchase
My experience with Sleeper was amazing! I ordered a dress online, but my size was sold out. Luckily, Victoria from customer service was super helpful. She quickly helped me exchange my dress for a different color so I could still get the one I wanted. I really appreciate her prompt and efficient help. Victoria and the management team did a great job handling my issue. Thank you for listening to me and fixing the problem!
Purchased comfortable and high-quality sleepwear
The jammies I bought are so comfy and great quality. The service I got was amazing, made me feel really special as a customer. Thanks to the whole team for making my shopping trip so nice. I love my new jammies and for sure will come back for more. All the best to everyone!
Pregnancy dress purchase
I recently picked up a maternity dress from them and let me tell you, I am so impressed. Being pregnant, it can be tough to find clothes that are both stylish and comfy, and actually fit well and make you feel good. But this dress ticks all the boxes. It's super comfy, looks great, and makes me feel fabulous at 5 months along. I'm thrilled with my purchase and I'm already thinking about getting two more before summer ends. Their stuff is top-notch quality and I love that they're all about making pregnant ladies feel beautiful and confident. I wish I could show off their dresses with my cute bump!
Dress purchase
I recently bought a dress from this company, but I still haven't gotten it or any shipping details. It's been three weeks since I ordered it and I don't know when it's coming. What's worse, Sleeper charges $15 for shipping on top of the $300 price, which seems a bit much for an expensive item. I'm surprised that even with that high fee, I've heard nothing about my order.<br>Overall, I'm really not happy with how this whole buying thing went and the lack of communication. I probably won't buy from them again, no matter how good their stuff is. It's just not cool to keep customers hanging without any updates.
Dress purchase from an online retailer
So, like, I had this problem with a dress I ordered online, eh? The customer service from the retailer totally left me feeling frustrated and annoyed, you know? But then, Sleeper came through and hooked me up with amazing customer service. Anastassia was super helpful and really went the extra mile to help me out, eh? From now on, I'm only shopping directly from Sleeper because of this awesome experience, for sure.
Feather pajama pants
I bought a pair of feather pajama pants from this store recently. At first, there was a delay in getting my order, until I contacted customer service. The people I talked to were nice, but messaging on Instagram was slow - emailing worked better. Once my order was finally sent out, it arrived in Australia quickly, so any delays were probably from processing, not shipping. But I was disappointed in the product's quality, especially for the price. The feathers started falling out right away, making the pants look less fluffy than in the website pictures. I'm worried they'll keep shedding and not hold up to regular wear. The material of the pants is ok - thick and decent quality, but too long for me, so I'll need to alter them. Overall, the service and delivery were ok, but the price didn't match the product's quality.
Linen midi dress
Oh my goodness, this linen midi dress is absolutely adorable and fantastic! It's like, the ideal outfit for summer fun, whether you're chilling at the beach or having a picnic in the countryside. The shirred bust and bell sleeves really make it unique and you'll definitely want to rock it for years to come. Huge thanks to the team for creating such amazing clothes! Sending you lots of love and sparkles! ✨
Review with most votes
Feather pajama pants
I bought a pair of feather pajama pants from this store recently. At first, there was a delay in getting my order, until I contacted customer service. The people I talked to wer... Read onBy: Vernon Hyatt