Shanie Bechtelar

So, like, I ordered this really cute cardigan back in December or January. I was so pumped to get it, but by mid-January I still hadn't heard anything about it being shipped. I decided to shoot the team a message, and they got back to me after a few days. Turns out, the cardigan was on back order because of Covid, which is a bummer but totally understandable. They apologized and gave me the option of a refund or a store credit with an extra 15%. I decided to go with the store credit, and they sent me the code super fast. Overall, I'm pretty happy with how they handled the whole situation!