Simply Dresses

Simply Dresses reviews

31 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
45%
Would buy here again
Ordering
7.4
Service
7.0
Pricing
6.8
Delivery
6.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Dress arrived quickly, perfect fit, ready for m...

9.5

"I'm so happy I stumbled upon this store when I needed a dress in a hurry! The choices are fantastic and the quality is excellent. The dress I ..."

Critical

Lost $100

3.5

"Hey there, so I was really looking forward to using my store credit to get this super cute dress I saw online. But when I tried to call and place m..."

Most Voted

Cocktail dress purchase

9.5

"I've been a loyal customer of this company for over four years now and I consistently find their service top-notch. One thing I really like is..."

Reviews (31)

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Dress arrived quickly, perfect fit, ready for my next event

K

16 reviews

9.5
Overall Rating
Would buy here again
Yes

I'm so happy I stumbled upon this store when I needed a dress in a hurry! The choices are fantastic and the quality is excellent. The dress I bought came quickly and matched the pictures online perfectly. It fit me like a glove and I got so many compliments when I wore it to my event. I'll definitely be coming back for my next dress purchase!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Dress Return Incident

L

5 reviews

6.0
Overall Rating
Would buy here again
No

They tricked me into thinking I could return a dress that didn't fit, but boy was I wrong! Not being able to get a refund made me feel like I got scammed and left me unsatisfied. Learn from my mistake and don't fall for it!

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
8.0

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Lost $100

K

1 reviews

3.5
Overall Rating
Would buy here again
No

Hey there, so I was really looking forward to using my store credit to get this super cute dress I saw online. But when I tried to call and place my order, no one picked up. I left voicemails and emails, and eventually got in touch with someone who broke the news that the store had gone bankrupt. I was so disappointed to hear that I lost my $100. I was really excited about getting that dress, so it was a major letdown.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
2.0

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Refund policy

L

1 reviews

7.5
Overall Rating
Would buy here again
Yes

I had a bad experience with this company about their refund policy. I bought a dress that didn't fit me right, and when I wanted to return it, they gave me a hard time and said no to a refund. Their customer service wasn't helpful at all, and no one said sorry, which made me frustrated and unhappy with everything.

Detailed Ratings

Order
8.0
Service
6.0
Price
6.0
Delivery
10.0

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Girlfriend's surprise dress

T

21 reviews

5.0
Overall Rating
Would buy here again
No

Hey, so I ordered a dress for my girlfriend as a surprise, but man, it was such a letdown. The size was way off, and the design wasn't even close to what was shown on the website. And get this, when we tried to send it back less than two weeks after we got it, they said no refunds! Like, come on, that's just not cool. This kind of dishonesty is just not okay.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

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Formal event dress

B

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I've been a loyal customer of Simply Dresses for years and they never disappoint. I can always count on great quality dresses at a fair price. The shipping is always reliable, and sometimes my order even arrives earlier than I anticipate. Simply Dresses is my first choice for all my dress needs.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Overdue order

E

3 reviews

5.0
Overall Rating
Would buy here again
No

I placed an order on September 20th for two dresses, eh? The website said they'd ship in 3 days, but now it's the 29th and I still don't have them. I've tried getting in touch with customer service a bunch of times, but they seem to be ignoring me. I even used their contact form, but all I got back were generic responses. I feel like they just took my money and ran without planning to send my stuff. It's frustrating and disappointing, eh.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

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Misleading sizes

C

8 reviews

7.5
Overall Rating
Would buy here again
Yes

This company seriously needs to figure out their sizing. I ordered a dress not too long ago, thinking I had my size down pat, but man was I off. The dress I got was way too small, like two sizes too small. It was pretty surprising how much it missed the mark, especially when I've never had trouble with plus size clothes fitting before. It's almost funny how tiny the dress was. I won't be trying to guess my size with this company again, that's for sure.

Detailed Ratings

Order
6.0
Service
8.0
Price
8.0
Delivery
8.0

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6 bridesmaids dresses

J

1 reviews

9.5
Overall Rating
Would buy here again
Yes

Oh wow, I can't believe how great these dresses are! I got 6 bridesmaids dresses in three different shades of blue from this store, and honestly, they exceeded my expectations. The colors are spot on and the sizes fit all my bridesmaids like a glove. The quality of the dresses is outstanding, and my bridal party is over the moon with their outfits. The customer service was fantastic too, they were so helpful and on the ball every step of the way. I will definitely be coming back here for my next special event, no question about it.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Prom Dress Purchase

J

4 reviews

6.0
Overall Rating
Would buy here again
No

I bought my prom dress from this store and it was a complete disaster. The dress had this weird bulging material sticking out around the stomach area that made it look awful. It was poorly made and the quality was really bad. When I tried to return it, I found out that they don't give refunds, only a gift card that can only be used on their site. Like, who wants to buy more of their crappy stuff? Definitely not me. This website is a total scam and a ripoff.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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formal evening gown

P

8 reviews

6.0
Overall Rating
Would buy here again
No

I just bought a fancy evening dress from this company, and I gotta say, I'm super bummed about how everything turned out. It's been more than a month since I ordered it, and still no dress in sight. I've reached out to customer service via email multiple times, but no one's gotten back to me. Now I'm worried that I got scammed. I'd definitely recommend staying away from this company, for real.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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First-time customer, issue resolution, quick delivery, satisfied

A

6 reviews

9.0
Overall Rating
Would buy here again
Yes

As a new customer, I just ordered a dress online and had a pretty good experience. There was a little hiccup where the website froze when I was trying to pay, but the customer service team was super quick to sort it out. I sent an email about being double-charged and they fixed it within a day. The dress showed up in 4 days, right on time. All in all, I'm happy with how everything went down and would definitely think about shopping with them again because the product was good and the customer service was top-notch.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

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Fast but faulty dress

G

7 reviews

5.5
Overall Rating
Would buy here again
No

The dress I ordered came pretty fast, but there's a problem - one of the straps is broken and can't be fixed. I'm in the process of trying to get it sorted out, but on top of that, there's no replacement available. I'm not too happy about it, especially since the dress wasn't cheap.

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
6.0

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Formal gown, online shopping.

S

22 reviews

6.0
Overall Rating
Would buy here again
No

Hey there, so I bought a fancy dress online and it was not a good experience. After ordering the dress, I was looking forward to getting it, but I haven't heard anything about when it will arrive. I'm feeling let down and annoyed because I was expecting a good quality product based on what the website said. It's really disappointing to not get any updates or good customer service when shopping online.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Surprise gift, wrong size, return policy

T

8 reviews

6.5
Overall Rating
Would buy here again
Yes

I just bought a surprise gift for my wife at this store, but unfortunately, when she tried it on, the size wasn't right. I tried to return it, but their policy doesn't allow for exchanges or returns. This whole situation has totally ruined the gift, and I'm really disappointed that the company wasn't more flexible or understanding. It's frustrating to spend money on something that can't be fixed or returned if it doesn't work out.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
6.0

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Black cocktail dress

S

26 reviews

8.0
Overall Rating
Would buy here again
Yes

I really loved the black cocktail dress I got from here. They had a great selection and the quality was top-notch. My order was processed fast and the dress came right on time. The customer service was good, and the return policy was fair, but I do wish they could help more with picking the right size. It would be nice to have some extra guidance in that department, even though I get that it's tough to give size recommendations. One thing they could work on is not showing dresses that aren't available yet, because it can be a bummer for customers like me who had their heart set on a specific dress. Overall, I would definitely recommend this site to anyone looking for a special event dress.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
8.0

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Adjustable straps, sizing issue with small dress

D

3 reviews

8.0
Overall Rating
Would buy here again
Yes

I just bought this cute dress with adjustable straps. I got the small size, but it ended up feeling a bit tight on me because of how it fit around my chest. Plus, there wasn't much padding, so it felt even tighter because I don't have much up top. The bust area was actually smaller than the size chart said, which was kind of a letdown.

Detailed Ratings

Order
10.0
Service
8.0
Price
6.0
Delivery
8.0

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Rush shipping for dress purchase

R

1 reviews

5.0
Overall Rating
Would buy here again
No

I bought a dress not long ago and paid extra for rush 1-day shipping so I could get it on time for a special event. But I never got a shipping confirmation, and to my dismay, I found out there was a same-day shipping deadline that I didn't know about. I contacted customer service for help, but unfortunately, I couldn't get my dress in time for the event. It was a letdown and left me feeling frustrated and disappointed because I was really excited to wear the dress for the occasion.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Dress purchase, poor quality

J

2 reviews

4.5
Overall Rating
Would buy here again
No

I bought a dress from this company recently and I was really disappointed with it. The style and color were good, but there were a few problems with the dress itself that made it impossible to wear. There was a clump of threads hanging off and frayed piping on the bodice, which is not okay for a new dress. I asked for a replacement but they only offered me $25 for repairs, which wasn't enough and shouldn't have been my responsibility for a new item. I tried contacting them multiple times for a replacement but they have been ignoring me. I had no choice but to buy a new dress from a different company. The bad quality of the dress and their terrible customer service has made me regret buying from them.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
4.0

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Fit issue with dress

J

7 reviews

6.0
Overall Rating
Would buy here again
No

I'm so disappointed with the dress I got from that online store. It didn’t fit right and when I called to return it, they wouldn’t give me my money back. The person I talked to on the phone was no help at all and didn’t even apologize. I won’t be buying anything from them again.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

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About Simply Dresses

Simply Dresses is an online retailer specializing in a wide array of dresses for various occasions, including proms, weddings, and other formal events. The company offers a broad selection of styles, sizes, and brands, aiming to cater to diverse tastes and budgets. Established to provide an easy and accessible shopping experience, Simply Dresses has grown into a preferred destination for those seeking high-quality, fashionable dresses. The company is known for its commitment to customer satisfaction, offering services such as a straightforward return policy and guidance for choosing the right dress.

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Contact Information

298 E Main St, #714

19709 Middletown

United States

📧 support@simplydresses.com

☎ 855-373-7736

🌐 simplydresses.com

Categories Simply Dresses

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Last update: November 29, 2024

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