Seraphine - Overall Rating based on 21 reviews
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Awesome customer service
Oh man, let me tell ya, the people here were so friendly and helpful! They really helped me find the perfect fit for my bump. I feel like trying stuff on in the store would be better, but either way, I would totally come back here to shop again, eh!
Maternity dress
I was so happy when I got the dress from this company. It's really good quality - the fabric is nice and it fits my bump perfectly. The design is great for all sorts of events. But what really stood out was their customer service. When I had a problem with my delivery, they quickly sent me a new one without any issues. They really care about making sure customers are happy. I'll definitely be shopping with them again.
Comfortable jacket
I totally love the jacket I bought, eh! The website was so easy to use, and the size chart was super helpful in making sure I got the right fit. The jacket is exactly what was promised - comfy and stylish. The shipping was a bit slow, but that wasn't their fault, eh. I had to contact customer service to follow up on my order, and they got back to me right away and were really helpful. Can't wait for my next purchase, gonna get me a caripod, eh!
Postnatal leggings
Although I've always been happy with the stuff I've bought from this company before, I gotta say I was kinda let down by the postnatal leggings I got recently. They were way overpriced for what they were - they ended up feeling more like fancy tights than proper leggings. And to top it off, after only wearing them 4 or 5 times, they started getting ladders in them, which was a total bummer. But hey, big shoutout to the customer service team at this company, especially this awesome person named Selihom. Even though I took forever to reach out about my issue, Selihom sorted it all out super quickly and efficiently. I was really impressed by that level of service, so I'll probably keep shopping here 'cause usually they have good stuff and top-notch customer service like I just experienced.
Plus size dress and trousers
The clothes at this store are really nice, especially for ladies who are plus size like me. I was so happy to find fashionable choices that fit nicely and look good on me. But I got let down when the pants I bought got all stretched out after just one day of wearing them, so they ended up being a size too big. It was frustrating, but the customer service people at the store were able to fix the problem and make me happy again.
Maternity and nursing clothing experience
The maternity clothes were okay, but I think they could have used better quality fabrics, you know? The prices kind of hyped me up, so I was a little let down. The maternity clothes fit nicely, but when it came to the nursing clothes, that was a whole different deal. They were way too big and I had to get them altered. The extra material for the baby bump was awesome while pregnant, but it ended up looking all loose and not cute when nursing. I really wish they had a separate line for nursing clothes, that would have been perfect.
Cute clothes for when I get bigger
The clothes here are adorable! They're great for when I grow bigger and need more space for my belly. I really like that they have nursing-friendly options too. The quality is top-notch, so I'm confident they'll last a long time. The customer service is amazing as well. I had a question about a refund and Rebeca assisted me promptly and sorted everything out quickly.
Maternity dress purchase for niece
I just bought this really cute maternity dress for my niece from this store. The dress was amazing and my niece totally adored it. Although, there was a mix-up with the delivery and payment addresses being merged, so the address didn't exist. But the customer service team was super helpful and quickly refunded my shipping fee. It took a bit of back and forth with the postal service, but the dress finally showed up after a delay of 14 days.
Clothing for daughter's visit home
I gotta say, ordering from this company was a great experience. At first, I was a bit worried about the shipping delay and thought the clothes wouldn't make it in time for my daughter's visit. But I decided to chat with their customer support for help. The person I talked to knew their stuff and was able to make sure my order arrived right on schedule with tracking. I'm grateful they listened to me and fixed the problem quickly. Plus, my daughter really likes the clothes I got her! Overall, I'm really happy with my purchase and the service from this company.
Maternity hospital wear
I just bought some maternity clothes for when I go to the hospital soon and I have to say, I am really impressed with the quality and service. The stuff I ordered came quickly and fit me perfectly, which can be tricky when shopping online for pregnancy clothes. I had a question about the Kingsley shirred bodice jumpsuit and contacted customer service. Sabina got back to me fast with all the info I needed, and she was really knowledgeable. Overall, I'm super happy with my shopping experience here and will definitely come back for more maternity clothes in the future.
Maternity pieces purchase
I recently bought some maternity clothes and I gotta say, I'm pretty impressed with the quality. The designs are really stylish and the materials used are top-notch, making for a comfortable fit. I did order a few different styles and sizes, though, and ended up having to return some items. The return process was simple enough, but I will say that the refund took a bit longer than I expected. On a positive note, when I reached out to customer service about it, Danielle and Rebeca were super quick to respond and really helpful. They got my issue sorted out in no time. All in all, I'm happy with the products and the service I got.
High-quality clothes
I just bought some really nice clothes the other day and was really happy with them. But then, I ran into a problem when one of the dresses I got was suddenly out of stock right after I bought it. Luckily, Goldie from customer service was super quick in sorting it out and even threw in free shipping as a nice surprise. I was really impressed with how well they communicated and took care of everything.
Maternity clothing
I was really let down by the quality of the finish on some of the stuff I bought. For the price I paid, it was pretty disappointing. I had to put in extra work sewing loose threads and trimming off extra fabric on several pieces. The clothes fit well and were comfy, but I've bought cheaper maternity clothes before that were finished way better.
Underwear and two jumpers
Oh my gosh, I just discovered this awesome store that has the comfiest underwear and the cutest jumpers! I first came across them at a baby show in London and then saw them on Instagram. The underwear I bought is incredibly soft and practical, and the jumpers are not only adorable but also really well-made. I'm totally loving how trendy their clothing is!
Missing item issue
I had a problem with my order 'cause one of the things was missing. I emailed customer service about it, and Elana got back to me real quick and helped me out. They fixed everything super fast and I even got a new item just a few days later. I really appreciate the great customer service they provided!
Postpartum confidence booster
Seraphine clothes have been a game-changer for me since 2022. After having a baby, I had a tough time with hormonal stuff that made my body go from an XS to M/L. Even though some people close to me made not-so-nice comments about my weight gain, I knew it was because of hormones, not overeating. Wearing Seraphine clothes not only made me feel more confident, but it also boosted my mood and how I see myself. I've had a few mix-ups with orders, like getting a dress with a messed-up sleeve and picking the wrong size, but the customer service folks have always been quick to help me out. Recently, when I realized I needed to return something because of losing weight from another pregnancy, Goldie made sure I had enough time to send it back after my trip abroad. Thanks, Seraphine, for not just giving me chic and comfy clothes, but also for your top-notch customer service.
High-quality clothing, excellent customer service
The clothes I bought were really good quality, and the prices were fair for how well they fit and how nice they are. The customer service was amazing, definitely some of the best I've ever had. My only complaint is that they don't have a lot of options for post-maternity clothes. But I would be thrilled if they made some post-maternity active leggings with pockets!
Replacement products process
I recently had to get some replacement products and I gotta say, it was super smooth and easy. Dealt with this customer service agent named Elena, and she was a huge help. Got my issue and questions sorted out real quick. Gotta admit, I was pretty impressed with the customer service I received.
Online order
I recently ordered something online and had some problems with getting confirmation and communicating. I placed my order but never got a confirmation or any replies to my messages. It was really annoying to see my money already taken with no updates on my order. I tried a few times to contact them but all I got were errors.
Replacement order with express delivery
I had to call customer service 'cause my package looked like it went missing during shipping. The tracking didn't change for a whole week and I was getting anxious. Khadijah from customer service was super helpful and got things sorted real quick. She refunded the delivery fee for the lost package and placed a rush order for me. I was so relieved to get my replacement order so fast. The service I got was amazing and I'm really thankful for how things turned out.
Review with most votes
Nursing dress purchase
I just bought this nursing dress and I gotta say, I am so impressed with it! The quality and design are top-notch. It looks amazing and is super practical for nursing moms like ... Read onBy: Berge