Rossignol - Overall Rating based on 30 reviews
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Recent online purchase
I just bought something online and never got an email to confirm it. It was really hard to keep track of my order and I couldn't even get a hold of customer service for help. Because of that, I accidentally paid for my order twice, and it was super annoying and disappointing.
Men's ski jacket
Just bought a men's ski jacket from your store, and I gotta say, I'm pretty disappointed with the quality. The first time my hubby wore it, the arm seam ripped. The fabric was so thin and delicate, and we were shocked that a well-known brand like yours would sell something so low-quality. We actually thought about returning it right when we got it because the fabric felt really cheap, but we decided to give the brand the benefit of the doubt. Turns out, we were let down.
ski boots
Just bought some ski boots and after only wearing them for a few days, the left one totally fell apart. I reached out to the company for a replacement but they said no and only offered a repair for $15 plus $15 for shipping. Kinda disappointed, was expecting better service from them. Guess I'll just stick to shopping at the local market next time.
Ski equipment
Sadly, dealing with this company was not the best experience. I tried to make an order, but it wasn't confirmed, so I ended up placing another one. However, both orders got processed, and I couldn't cancel one of them. Now I'm still waiting for a refund for the extra order. To top it off, the product I got wasn't what was advertised on the website. All in all, I was really let down by the whole situation and the lack of communication and customer service.
Outdoor gear
I recently bought some outdoor gear and let me tell you, the stuff is amazing. But I've gotta say, the delivery service was not up to par. The company has fantastic customer service and the ordering process was easy. But why on earth do they use UPS for deliveries? UPS is a mess - they never ring the bell, they don't wait for you to answer, and they often leave packages at a nearby pick-up spot without telling you. Plus, the delivery always takes longer than expected. I shop online a lot and never had issues with other couriers, but UPS always lets me down. It's too bad that such a great company would ruin their reputation by teaming up with such a lousy courier.
Soft and comfy shoes
I got these shoes and oh my goodness, they are so soft and comfy! They fit like a dream and are crazy light. Wore 'em to school and my feet felt like they were floating on clouds. And get this, they showed up at my door even earlier than they promised!
Ski boots out of warranty
My time at this store getting help from customer service was honestly amazing. I had some ski boots that were way past their warranty, and I wasn't sure if I should bother bringing them in for repairs. But the staff were so helpful and really tried their best to find a solution for me. They were super patient and took the time to go through all the options with me. In the end, they were able to fix my boots for a really fair price. I was so impressed by how much they cared about making sure I was happy as a customer. I can't praise this store enough for their top-notch customer service.
Rossignol BCX6 ski boots
So, like, I got these boots for cross-country skiing, eh? They were all warm and comfy with that Thinsulate liner inside, which was totally awesome 'cause no blisters on my feet after wearing them. But, like, within a year and after only around 10-15 times using them on my ski trips, both boots started to fall apart at the front. The boots were cracking and the top part was pulling away from the sole. It was such a bummer, eh? 'Cause I've never had this happen with any of my other ski boots. Like, why did these have to be so poorly made, eh?
Ordered pants online
I ordered a pair of pants online, but when they arrived, they were too big. So, I sent them back right away to get my money back. But it's been two weeks now, and still no updates. I even sent an email to ask about my refund, but haven't heard back from the company. Now I'm out $180.
Snowboard boots
I just bought some snowboard boots from this store, and let me tell you, I'm really not impressed with how things went down. The customer service was pretty disappointing, with the staff coming off as arrogant and not very helpful. They told me I'd get my order within a week, but it took a whopping 23 days to actually show up. And the whole time, all they kept saying was that they'd let me know when they had more info, leaving me in the dark and getting more and more frustrated. In the end, I just felt like I'd both wasted my money and my time on this purchase.
Boots purchase
I just bought a pair of ski boots at the store in Franciacorta Village and I have to say, the salesperson was amazing. She was super professional and really helpful, even though it was almost closing time. The service was top-notch.
Boots ordered on sale
I got these boots on sale and they're amazing! Ordering was easy and they came super quick. The quality is top-notch, I'm really happy with them. I'll definitely shop here again.
Bought skis
I returned those skis nearly two months ago and I still haven't heard anything about getting my money back. I had to reach out to customer service in Italy to get some answers, and all they do is keep asking me for random details about my order. It's honestly getting on my nerves, and if I don't keep bugging them, I don't get any updates. So frustrating, I'm just stuck here waiting for that refund.
Bottines - too small, exchanged quickly
I just bought a pair of boots from this company but they ended up being too small for me. I reached out to their customer service and they helped me exchange them for a bigger size with no hassle at all. The boots are really good quality and exactly like they were described on the website.
Men's ski jacket
As someone who loves skiing, I was super excited to get my hands on a high-end men's ski jacket from Rossignol. I decided to go for a French brand because I thought it would perform better, even though it was more expensive than my previous American jacket. The jacket arrived in November and at first, it was everything I expected - keeping me warm and equipped for skiing. But after just three days on the slopes and a little fall, the jacket got torn in two places. I was really disappointed with the quality, so I contacted Rossignol's customer service for help. Sadly, both Rossignol and the retailer refused to take any responsibility, saying the tears were just part of skiing and not their fault. I ended up with a brand new, expensive jacket that I couldn't use and no one willing to fix it. In the end, I wasn't happy with the product or the customer service I received. I learned my lesson - just because it's French doesn't mean it's top-notch quality or service.
Two pairs of shoes ordered
I just bought two pairs of shoes from this store, eh? But when my order arrived, there was only one pair in the box, ay? I was pretty bummed out about it and had to reach out to customer service to get it sorted, you know? The person I talked to was really helpful and made sure I got the missing pair of shoes, thankfully. But still, it was a hassle for me, and I'm hoping they do better in the future to keep their customers happy, eh?
Ski gear purchase
The folks at this place were really great, eh! They made me feel like a valued customer right from the get-go. Nadège, the manager, was super friendly and knew her stuff, so my shopping trip was a breeze. Thanks a lot!
X-ium Skate Premium boots
I recently had a problem with my X-ium Skate Premium boots from Rossignol, which are only two years old. I managed to lose a screw that holds the metal loop in the carbon strap tight. I tried contacting the national importer for help, but they didn't have any extra screws. I was pretty disappointed because these boots weren't cheap, and I expected better customer support when it comes to replacement parts. It's frustrating to not be able to use my expensive gear just because of a missing screw. I would really appreciate it if Rossignol could help me out by either providing a solution or at least guiding me on where to find the right screw for my boots.
Snowboard boots purchase
Honestly, I wasn't sure about getting snowboard boots from them 'cause there weren't many reviews. But I went for it, and man, I'm so happy I did! Ordering was easy, shipping was quick, and the boots are top quality. I definitely suggest checking them out!
Ski gear purchase
As someone who has been a loyal customer of this brand, I was really let down by my recent purchase of ski gear. Everything started off smoothly, with a discount code promised for my next buy. But when I tried to use the code, it didn't work. This kind of false advertising just didn't sit right with me, especially since I had higher expectations from this brand.
When I contacted customer service for help, I was faced with unhelpful and rude replies. It became pretty obvious that they didn't care about fixing the problem or sticking to their promotions. This lack of honesty and customer service is just not okay.
I recommend that people think twice before buying from this brand. The risk of being misled and let down is too high. I'm now thinking twice about supporting them and will look for ski gear elsewhere in the future.
Review with most votes
Ski gear
The ski gear I got from here is amazing, eh! I absolutely love it. The whole buying process was like a piece of cake, easy peasy lemon squeezy. The shipping time was decent, not... Read onBy: Donnelly