Ride1UP Reviews
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Electric bike purchase
I recently got myself an electric bike and let me tell you, it has totally changed the game for me. The bike's quality and performance have been way better than I expected, it feels like I'm gliding on clouds when I ride it. But when something on the bike broke, I was pleasantly surprised by how amazing the customer service was. They were super quick and efficient in fixing the problem, which gave me a really positive experience overall. I really appreciate how much they care about their customers and making sure they keep their promises.
On top of that, the company also gave me a fair and upfront price adjustment, which really impressed me. They explained the reason behind it and made sure I was still getting great value for what I paid. Their honesty and focus on the customer is really something special that makes them stand out from other companies out there.
All in all, I'm really happy with my purchase and I would definitely recommend this company to anyone looking for a dependable electric bike. They've definitely earned my trust and loyalty with their top-notch customer service and dedication to keeping customers happy.Electric bike purchase
I recently bought an electric bike from this store, and let me tell you, it was a great experience. I went to their spot in Banker's Hill in San Diego and right off the bat, I was impressed with their bike selection. I got to try out a few different models before making my choice, and the staff was super knowledgeable and helpful the whole way through. The bike I went with has been awesome - it's a smooth ride whether I'm using the battery or not, and I haven't had any issues since I got it three weeks ago. I had a couple questions once I got the bike home, and Rudy and Zach were more than happy to help me out. Their customer service is seriously top-notch.
Ride1UP Rift purchase review
My time with getting a Ride1UP Rift has been awesome. The e-bike came in good condition, no scratches or damage. But, after using it for a bit, I messed up and the right pedal came off. Ride1UP quickly got back to my email and is sending me a new crank arm for free. Their customer service in this situation has been top-notch. I've bought e-bikes from other companies before, but Ride1UP really stands out with their features and prices. All in all, I'm happy with my choice to go with Ride1UP.
Defective part issue
I had a pretty rough time recently with my bike. There was a part that wasn't working right, and even though I tried to get in touch with customer service within 20 days of getting the bike, they weren't willing to replace the faulty piece. I was pretty bummed out by how they handled things and it's got me thinking twice about buying from them again. On top of that, I ordered a storage cage in April and it still hasn't shown up now that it's June. When I asked for a refund, all I got back was a generic response that didn't really address my concerns or make me feel any better. It's just not up to par with the kind of service I've had with other bike companies from China.
Portola bike purchase
I got the Portola bike back in December and got it pretty quick. The packaging was good, but unfortunately, I haven't been able to ride it much. The first time I took it out on an 8-mile journey, it did well. However, when I tried to charge it, the charger wasn't working. I reached out to customer service, and after some back and forth, they sent me another charger from a different company that did the job. But then, another problem popped up - the power cable would come undone if you folded the bike, and it was too short to reach back in. Ride1UP sent me a cable extension and suggested buying zip ties to fix it. It's disappointing that they expect customers to get extra stuff to fix a problem in their product.
Ride 1 Up 700 series
I got myself the Ride 1 Up 700 series e-bike and, eh, unfortunately, after about a year and a half of not too much riding, the motor conked out on me. Took it to a bike shop, and they told me the motor was totally done for. Gotta say, pretty bummed about it because I was hoping for better quality, especially for the price I dropped on it. The bike itself seemed alright, but man, that motor situation really threw me off, eh.
Recent bike purchase
I'm really disappointed with the bike I bought from your company recently. I did a lot of research and chose a model with great reviews, but I ran into a lot of problems. It took a long time and extra money to put the bike together, and I couldn't have done it without my mechanic boyfriend's help. Once it was assembled, the bike felt wobbly and made strange noises when I rode it. The customer service team was helpful, but it took a long time to sort everything out with lots of emails, videos, and assessments. I missed the 30-day deadline for labor coverage on fixing broken parts, so now the issues with the wheels, motor, and kickstand are still not fixed. They offered to replace the motor, but wouldn't cover any of the labor costs, which was really frustrating. I work full-time and didn't expect to spend so much time trying to fix these problems. I feel like the warranty restrictions weren't explained clearly. Even though I've had the bike since August, I've only been able to ride it for 2 hours because of all these ongoing issues.
Chain broke twice in 10 days
So, ya know, I got this bike and the dang chain snapped not just once, but twice in the first ten days! I wasn't even off-roading or anything, just riding along regular ol' flat roads. First time it broke, I was like maybe it got messed up during delivery or something. But nope, broke again just two days after the shop put on a brand new one. I even double-checked to make sure they did it right, but still, it popped! And let me tell ya, it's pretty scary when a chain breaks on a bike that can hit speeds of 30mph. Better off savin' your money and investin' in a bike that's better quality, that's for sure.
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Electric bike purchase
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