L. Berge

I got the Portola bike back in December and got it pretty quick. The packaging was good, but unfortunately, I haven't been able to ride it much. The first time I took it out on an 8-mile journey, it did well. However, when I tried to charge it, the charger wasn't working. I reached out to customer service, and after some back and forth, they sent me another charger from a different company that did the job. But then, another problem popped up - the power cable would come undone if you folded the bike, and it was too short to reach back in. Ride1UP sent me a cable extension and suggested buying zip ties to fix it. It's disappointing that they expect customers to get extra stuff to fix a problem in their product.

I just picked up the bite prevention board game from this company and I have to say, I'm really impressed with how well-made and educational it is. The game is super fun and it's a great way for kids to understand how dogs communicate and behave. It's clear a lot of thought went into making this game to help kids learn how to interact safely with dogs.