Rebecca Minkoff Reviews
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Leather purse peeling
Hey there, I just bought a leather purse from this brand. Honestly, I'm pretty bummed out about the quality. I've only had it for 18 months and the handle is already peeling, even though I barely use it. It's weird because I've had leather purses from Coach, Fossil, Michael Kors, Ralph Lauren, and Tory Burch that lasted at least 3 years without any issues. I always take good care of my purses, so it's really disappointing to see this one falling apart so soon.
Unresponsive customer service
I had a terrible experience with this company. After making a purchase, I reached out multiple times regarding an issue with my order, but never got a response even after leaving 5 messages. It's really frustrating and makes me feel ignored. They clearly don't care about customer service, and it's disappointing that they don't take their customers' concerns seriously. I won't be shopping with them again.
Tote bag purchase
I got this tote bag last year and it was good at first, but then one of the handles broke. I reached out to customer service to see about fixing it or getting a new one, but got no response to my messages or calls. For the price I paid, the quality of the bag was not worth it. I wouldn't suggest buying from this brand.
bag and wallet
I had a really bad experience with this company. The customer service was basically non-existent - I reached out to them a bunch of times and never heard back. The whole shipping process was a mess, with wrong confirmations and info that kept changing. And even when I sent stuff back, it took forever to get a refund on my credit card. Honestly, the way this company handled things, especially their lack of communication and follow-up, is not okay. I wouldn't recommend them at all.
Recent online order
I had a pretty bad experience with the customer service at that store recently. I ordered something online and then got an email saying my order was canceled because of fraud. It took them forever to get back to me when I asked about it, and even then, they weren't very clear about whether the item was still available. They were really slow at communicating and didn't help much, taking ages to reply to emails and never answering the phone. I ended up making a new order, but it's been three days and still no word on what's going on. Overall, I'm super disappointed with the service at that place.
Purse purchase for Christmas gift.
I just bought a purse from this store as a Christmas present, but I never got it. So I reached out to customer service to ask about my order, and they quickly gave me a refund instead of sending it again. Plus, they wouldn't give me the discount I used when buying the purse. I was really let down by the whole situation and I thought they would've had better customer service.
Leather handbag
I just bought a leather handbag from the store, and let me tell you, I was really let down by the customer service. The bag broke after only a few months, and even though I tried calling, leaving voicemails, and emailing multiple times, I didn't hear back. Finally, after waiting for four days, I got a response, but it was too late. It's really disappointing to see a company that brags about their high-quality products not taking care of their customers properly.
Return experience
So, I had to return something to this company and man, it was not a good time. Just like some other folks, I sent back my item and haven't heard a peep from customer service. I've tried calling, emailing, and even hitting them up on social media, but no luck. It's super annoying to be ghosted like this, especially when I'm already out of cash for the return. I used to be a regular customer, but now I'm not sure if I want to buy anything from them again.
Bag not arrived
So, I ordered this bag, right? And it's been almost 3 weeks now and it still hasn't arrived. I've been emailing them, letting them know that UPS messed up, but they keep saying to check my spam folder or that I'm mistaken. Come on, listen to me!
2 bags on sale
I picked up 2 bags that were on sale last week. I was feeling a bit unsure after reading some negative reviews, but I ended up having a really good experience. I got an email confirming my purchase right away, and then another one letting me know that my bags were on their way. They showed up earlier than I thought today and they look awesome! I've heard that some folks have had problems, but I'm happy to say that my experience was top-notch.
Black leather handbag
I bought this black leather handbag online, eh, and when it showed up, it was in rough shape, you know? The zipper wouldn't close, the leather was all wrinkled, there was this big scratch, and a little tear by the zipper. I sent photos of the damage to customer service right away, but didn't hear back for three weeks, eh. Finally, after getting a response, they fixed the problem, eh.
EXPENSIVE SHOES
Oh man, I was so excited for the shoes I bought online cause they were super cute. But when they finally got here, they didn't even fit! I tried to send them back, but it was such a pain. Customer service wasn't any help at all. I sent the shoes back, but they got sent back to me cause of some 'refused' address issue. Like, really? What a joke. My advice: skip them and shop somewhere else.
Backpack purchase
I bought a backpack from that store, but I had to take it back. It took them so long to give me back my money, and they didn't even bother keeping me in the loop. I was lucky to eventually get my refund.
Oversized leather tote bag
I ordered a big leather tote bag from this store about 12 business days ago, but I haven't heard anything about my order since then. I got a confirmation email right after I placed my order, but that's it. I've tried calling during their business hours, but all I get is an automated message saying no one is available. I've also sent several emails and even tried reaching out through Facebook messenger, but no one has responded. It's really frustrating that they're not communicating with me, especially since I've been a loyal customer in the past. I've already started the process of disputing the charge for my order.
Order processing and shipping time
Those processing and shipping times are just ridiculous! Can you believe it took three whole weeks from the moment I clicked "purchase" to the day it finally arrived at my door? I shop online a lot, and I have never experienced such a slow delivery. I've even received custom items from Etsy faster than this! Seriously, they need to pick up the pace!
Bought a purse
Oh my gosh, I can't even handle how awful it was buying this purse! For real, it was so bad I could cry. The whole ordering part was a nightmare, the service sucked, the prices were crazy high, and waiting for the delivery took forever. I swear, I will never buy from them again. Do yourself a favor and shop somewhere else!
Overpriced and outdated handbag
I recently bought a handbag from this store and I really regret it. The quality was not good for what I paid and it seemed like I could have found something similar for way cheaper somewhere else. What really bugged me was that they didn't tell me the item was out of stock and I couldn't cancel my order without getting charged extra. The customer service was terrible, I felt like they just ignored me and didn't care. The whole experience was just bad and I wouldn't suggest this store to anyone wanting good products and service.
Delayed shipment and unresponsive customer service
My experience with this company was awful. I paid more for express shipping, but my order took weeks to arrive. I tried contacting customer service several times, but never got a reply. It seemed sketchy, like they were selling counterfeit stuff. I've noticed others had similar issues, so I won't buy from them again. There are plenty of other sites, like Nordströms, that sell the same products - I suggest shopping there instead.
Backpack order
I got this really cute backpack from this place, but had a few issues. The folks working there were super friendly, but things were moving slow because they were doing repairs. They got everything sorted out though, and I really appreciated how they treated you like a friend. It's nice to know someone has your back, even miles away. I'm pumped and definitely plan on shopping here again.
Review with most votes
Order processing and shipping
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