Razer Reviews
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Upgrade from two year old Viper Ultimate mouse
I just had to reach out to customer service to get a replacement for my Viper Ultimate mouse, which was almost two years old. I have to say, I was super impressed with the service I got. The rep told me they didn't have the same model in stock anymore, but offered to upgrade me to the Viper Pro V2 instead. The whole process went really smoothly and I got the new mouse pretty quickly. The customer service team was always quick to answer my questions and really helpful the whole way through. I'm really happy with the service I got and wouldn't hesitate to tell others to give them a try.
Wireless headset
I just bought a wireless headset and it's pretty good quality, but I think there's definitely some things that could be better. One thing that I found annoying was that it didn't come with an extra cord for the sensor, so charging it took longer than I expected. My last headset, which was cheaper, did come with the extra cord, so I was kind of disappointed that this one didn't.
Razer Kitsune spare parts unavailability
I bought a fancy Razer Kitsune not long ago, and after only 5 months, the caps started losing their color. I sent a bunch of emails to customer service, but they told me they didn't have spare parts for my device. That's pretty disappointing considering how much I paid for it - 300€! It's making me think twice about getting Razer stuff again.
My order was a super cool gaming mouse
So, like, I got this super cool gaming mouse, right? But when it arrived, the box was totally smushed. Man, I was so bummed 'cause it was supposed to be a birthday present for my buddy. And then, when I called customer service, they were no help at all and didn't even seem sorry about the messed-up box. I was just really let down by how little they seemed to care.
350$ mouse
Don't waste your money on that $350 mouse from this company, it's so bad! I bought it and after just 6 months the dongle broke. I contacted them for a replacement part, but they refused. They claimed it wasn't covered under warranty, even though it's a part of the mouse! How ridiculous is that? I recommend getting a mouse from Corsair instead, they're much better.
Broken microphone warranty claim
I contacted the company about my busted microphone and gave them all the info needed for a warranty claim. Even sent over receipts, troubleshooting, and my personal deets. But now they keep emailing me asking for the same details I already gave them! I've been replying super quick to each email, but they keep sending reminders that they might close my case. After going back and forth with them over 15 emails, I'm fed up and thinking of just getting a new mic from a better company.
Overpriced gaming keyboard
Don't bother spending your cash on that overpriced keyboard. It's not worth it - the quality is pretty low, and the customer service is awful. Save yourself the headache and opt for a better brand like SteelSeries or Corsair.
Blackwidow Keyboard
Got a busted keyboard, customer service was all over the place, emailed the CEO but didn't hear back, so done with this robotic customer service.
Redeeming card issues
I’ve been trying to use my card since yesterday, but every time I call customer service, they keep saying it’s already been used by someone else. I just wanna know the details of who, when, and where this mystery redemption happened. It’s so annoying not getting clear answers and being kept in the dark like this.
Naga Pro Wireless replacement request
I had a terrible experience with their customer service. I contacted them to ask about getting a new Naga Pro Wireless mouse because mine had a broken scroll wheel and the lights weren't working. They told me to destroy my old mouse and promised to send a new one in 5-8 business days. But then they told me they didn't have any replacement mice available. So now I'm stuck without a mouse and had to buy a new one myself. I even suggested upgrading to a Naga V2 Pro as a goodwill gesture, but they refused. It's just not right to tell customers to destroy working products without having a replacement ready.
Purchased a high-end laptop
As a customer who shelled out a lot of money for a fancy laptop, I was hoping for top-notch performance and reliability. But after using it for about 8 months, it started crashing all the time, moving super slow, getting super hot, and struggling with basic design stuff like Adobe Illustrator. It was pretty disappointing, especially since it was supposed to be a laptop for design work. I've had problems with this brand before when an old laptop got all messed up from overheating during gaming. And considering how much these things cost, you'd think they'd have a better warranty for issues like this. Overall, my experience with this brand has been a letdown and I won't be buying from them again.
Faulty item RMA
So, I had to deal with an RMA for a faulty item from this company. They told me to cut the cables and destroy the item to speed up getting a replacement. After I did all that and they saw the pictures to confirm the claim was legit, they went silent and kept delaying things, saying they had no replacement available. But the whole time, they had the replacement in stock on their site. Their email replies started getting really vague and confusing, only responding to their own stuff and ignoring what I was saying. It seemed like automated AI responses, like they were just copying and pasting messages that didn't relate to my situation at all. Now I'm stuck with a broken item, considering taking them to small claims court for not honoring their warranty. If you're dealing with this company, watch out for their warranty scam - use a credit card for purchases and get items insured by a third party to be safe when they don't come through on warranty claims.
Wireless gaming headset
Eh, the wireless gaming headset I bought from the company was awesome at first, eh! The sound was clear and it fit nice and comfy on my head. But, wouldn't ya know it? After only a few weeks, I started havin' all kinds o' trouble stayin' connected. The headset would just up and disconnect from my device randomly, makin' it real hard to play games. I tried gettin' some help from customer service, but lemme tell ya, it was a real pain in the butt. After goin' through all kinds o' hoops and givin' 'em every bit o' info they asked for, they finally told me they couldn't fix the problem and I had to send it back for a new one. Gosh dang it, this whole thing left me real let down and not too happy with the headset or the way the company treated me.
Frame replacement
I'm so irritated with this company! I had to send a bunch of emails just to get them to send me a new frame. It took forever and all they did was ask me the same questions repeatedly. Finally, they gave me the RMA but now I have to ship my frame to the US instead of Canada! It's so frustrating! I've sent it off now and I'm just waiting for my replacement.
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Wireless headset
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