Overstock

Overstock - Reviews and experiences

Average rating
5.4 /10
Based on 19 reviews
Oct 2023-Mar 2024
Star distribution
50
41x
310x
26x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (19)

Mattress pad purchase

Service

I recently bought a mattress pad from this company and man, it was a total nightmare! I ordered a mattress pad and got the wrong thing not once, but twice! It took over three whole weeks from when I ordered it for me to even think I might get the right one. When I finally decided to send the wrong items back, it was a real pain and took a lot of work.<br><br>After weeks of being frustrated, I finally got to talk to a real person after being on the phone for hours. They were nice enough to give me a refund, but the whole thing left a bad taste in my mouth. I suggest looking somewhere else for online shopping.<br><br>The customer service was a joke, their text support system might as well be a robot. The warehouse is a mess too, they can't seem to get orders right. In the end, I went to a good store like Walmart and got a mattress pad from them. To my surprise, I got the perfect cotton mattress pad the next day. It was like sleeping on a cloud, so comfy and waterproof.<br><br>Don't bother with this company, it's not worth the stress. Take it from me and go shop somewhere else.

Furniture purchase

Service

Eh bud, just gotta share this bummer story with ya about my recent furniture purchase from Overstock. Man, it's been a real letdown! The item I ordered was supposedly shipped out a month ago, but when it finally arrived, it was all busted up due to the shipping company's mishandling. I said no way, not accepting this wrecked thing, and tried to get a refund. But holy smokes, Overstock is draggin' their feet - taking a whole 3-4 days to even look into it. I've been trying to get a hold of a manager through text and calls, but they keep telling me none are available. Seriously? This lack of service is just brutal, leavin' me high and dry without my money or my stuff. Can you believe it, eh?

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About Overstock

Overstock.com, Inc. is an American internet retailer headquartered in Midvale, Utah, near Salt Lake City. It was originally founded in 1999 by Robert Brazell as D2: Discounts Direct, and later led by Patrick M. Byrne, who took over in 1999. Overstock initially sold exclusively surplus and returned merchandise on an online e-commerce marketplace, offering customers discounted prices on a variety of products. Over time, it expanded its inventory to include new merchandise across a wide range of categories including furniture, decor, rugs, bedding, home improvement, and more. The company underwent a rebranding in 2011 to emphasize its transition from a liquidator to a retail company, focusing more on new merchandise and expanding into international markets. Additionally, Overstock has been a pioneer in embracing technology and cryptocurrency, even developing a blockchain subsidiary, tZERO, to explore and innovate within the blockchain technology space.

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Last update: November 29, 2024

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