Casper Sleep - Overall Rating based on 20 reviews
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Casper pillow
I really liked my Casper pillow when I first got it. The idea of a pillow inside a down cover was so cool and comfy. But after using it for about a year, it started to get all lumpy, just like other pillows I've had before. It was a bit of a bummer to see the quality go downhill like that. So, I decided to switch back to buying pillows from Costco.
Overpriced mattress
So, I bought this mattress and I gotta say, it was way too pricey for how comfy it was. The company said they had a simple return policy, but when I tried to send it back, they made it a real pain. I had to call them a bunch of times, wait on hold forever, and even then, they tried to convince me to keep it. Finally, after lots of back and forth, they agreed to take it back, but man, they made the whole thing super complicated. And now, it's been two weeks and still no refund. Just an all-around disappointing experience, you know?
Pillow return
I gotta tell ya, I bought a pillow from this place recently and it was a total disaster. As soon as I rested my head on it, I knew it was a mistake. Zero support, uncomfortable all around. The pillow felt like it was deflating the moment my head hit it, no support at all. It was like laying my head on a disappearing cloud. Ended up returning it right away, not worth it at all.
Pillows, bedside table
I ordered some pillows and a bedside table from this place and was so excited to see there was a sale happening. I ended up also grabbing two more pillows besides the bedside table. The service was super quick and the products came in perfect shape. The only bummer was that they were sold out of pillow cases and bed sheets whenever I tried to order. It would have been awesome to snag those too!
Terrible experience, no delivery
My most recent purchase from here was a complete disaster, eh. I usually like this company, but this time it was a total nightmare, ya know. The customer service seemed nice at first, but they made promises they didn't keep, bud. It's been over two weeks now, and I still haven't got my mattress.
Mattress purchase
This company is just terrible! I bought a mattress from them and it has been a nightmare. They haven't responded to my emails and haven't helped me with my problems at all. Their customer service is so bad and they clearly don't care about their customers. Stay far away from this company!
Original mattress purchase, lower back pain issues
At first, I was super happy with my new mattress because all my guests loved it. But, after a couple of years and lots of snuggling with my partner, I began having some issues with my lower back and spine. Casper was awesome and sent me a new mattress with extra support for my back, but sadly, the pain didn't go away. So now, I end up crashing on the couch instead of my bed, which also puts a damper on snuggling with my partner.
Pillow purchase
I just bought a pillow from this company because it was recommended for my sleeping position. But after using it twice, I actually felt more uncomfortable and in pain than before. The return policy on the website wasn't clear, and when I reached out to customer service, they weren't very helpful in solving my issues. I was really expecting a great product and excellent customer service because of all the good reviews, but I was really let down.
Oversized dog bed
I bought this massive dog bed, thinking it would be great for my fluffy buddy. Turns out, it was way too big for the room and he just wanted the couch instead. I was pretty let down by that, but the return went smoothly and I got my money back quick. By the way, I also have one of their mattresses and it's seriously comfy. It's too bad they're leaving the British market.
Hybrid Pillow
I got a Hybrid Pillow back on March 25th and I still haven't got it. I've been emailing customer service to ask about it, but they keep telling me it'll be shipped "later today" or "tomorrow". It's taking so long and I just want my pillow!
Casper Glow Lights
I recently got the Casper Glow Lights and overall, I'm pretty happy with them. But, I accidentally ended up getting an extra one and had a bit of a hard time fixing it. I was bummed to hear that the UK office is closing, and the lack of updates on the website made it tough to deal with situations like mine. Even after sending lots of emails, I haven't had any luck getting a refund, and there's no UK phone number to reach out for help. It looks like I might have to contact my bank to sort this out. Plus, I'm now worried about how I would manage returning the items if they turned out to be faulty.
Mattress purchase in 2017
Bought a mattress back in 2017 and had five amazing years of super comfy sleep. The temperature control and support were top-notch, and I didn't have any back problems during that time. But after five years, I started noticing a dip on my side of the mattress, even though I was flipping it regularly. At 94kg, I was surprised by this issue. Even though the company isn't around in Canada anymore, I contacted them and they were awesome by giving me a refund of the purchase price. Their customer service was really great, and I wish more companies would be like them. I wouldn't think twice about buying this mattress again.
I purchased a mattress for my daughter's birthday.
I was so disappointed with the service I got from the courier company and the customer service. I waited for 2 weeks for my daughter's birthday present, and then I found out from UPS tracking that they said they tried to deliver but couldn't. But when I checked my security camera footage, nobody even came to try to deliver. Now they're sending the package back to the sender and either UPS or the company is not telling the truth. It's frustrating to see companies lie to customers just to make sales or look good on paper. All I wanted was for my daughter to get her present on time, and now she's missing out.
Wave Hybrid Snow Mattress, Breathable Mattress Protector, Hybrid Pillow with Snow Technology
I just bought a Wave Hybrid Snow Mattress, Breathable Mattress Protector, and Hybrid Pillow with Snow Technology from your store. But I gotta say, dealing with the customer service reps was a bit of a letdown. I was confused and kept waiting for updates on my order, only to be left hanging without any reply from Shanaya when my stuff didn't show up. It felt like they weren't really paying attention to my concerns. I tried to sort things out, but it seemed like no one was listening or caring, and that's not what I expected in terms of service.
Recent dog bed purchase
I just bought a dog bed to test it out, and I gotta say, I was pleasantly surprised. Both of my dogs are obsessed with it and are always fighting for a spot on it. The memory foam around the bed gives them a nice, comfy pillow to rest on, which is great for my older dog with joint problems. I was so impressed that I wanted to get another one in the same colour and size, but sadly they were all sold out. Overall, I would totally recommend this product to any pet parent in search of a cozy and sturdy bed for their furry pals.
Mattress purchase experience
Although the mattress is comfy and good quality, I've had some problems with it. It helps me sleep well, but the shape isn't great - the corners keep peeling up. It's not nice to look at, plus it messes up the look of the bedding. I contacted the company about a month ago to talk about these issues, but haven't heard back yet. It's disappointing that they're not communicating, and now I'm not sure if their customer service is dependable.
Quick, easy purchase
I was pleasantly surprised by how easy it was to buy my item. Didn't need any help with bringing it inside, which was nice. It was neatly packed in a box I could handle myself. Setting it up was a piece of cake, and it was even more comfortable than I expected from the ads. Overall, really happy with my experience.
New pillow review
I've been using the new pillow I bought and gotta say, it's been amazing so far. I used to wake up every morning with a sore neck, but ever since I started using this pillow, that issue has totally disappeared. It's super soft and comfy, which makes it a breeze to find a good sleeping position. I usually switch between sleeping on my side and back, and this pillow is perfect for both. Even when I end up on my stomach sometimes, it's not too bad. It can feel a tad too high in that position, but if I just squish it down a bit, it's all good.
Pillow purchase for neck and shoulder pain relief
I just got a new pillow to help with my neck and shoulder pain from sleeping on my side. I looked at a bunch of different brands and prices, but ended up picking one that caught my eye - this one. I've tried all kinds of pillows before, like feather ones, boxed ones, and hollow fiber ones, but none of them gave me the right balance of support and comfort. But this new pillow has been amazing. It gives me just the right amount of support without feeling too stiff, so my head can sink into it nice and cozy. Ever since I started using this pillow, my shoulder pain has gone way down and my neck feels way better. I've finally found a pillow that's perfect for me and gives me the relief I've been looking for.
Recent bedding purchase
I recently bought a memory foam mattress, two memory foam pillows, a duvet, and a mattress protector. I'm super happy with how comfy and high quality they all are. Honestly, the best bedding I've ever had! I wish I had made this purchase sooner. Ordering was easy peasy, payment was a breeze. The delivery was fast and smooth - got my stuff in just a few days. The delivery folks were awesome, they took away my old mattress, set up the new one, and did it all professionally. I totally recommend this company and their products. Overall, a fantastic experience!
Review with most votes
Recent bedding purchase
I recently bought a memory foam mattress, two memory foam pillows, a duvet, and a mattress protector. I'm super happy with how comfy and high quality they all are. Honestly... Read onBy: D. Rath