Overstock - Reviews and experiences

I just bought a mirror from this company for a reno job I was working on. But when I finally opened up the package, I saw that the mirror was totally smashed. I contacted customer service to try and get a replacement or refund, but they couldn't help me out. Even though the mirror was wrecked as soon as I opened it, they said they couldn't give me any money back or send a new one. It's annoying to drop $126 on something that I can't even use now.

The king-sized quilt I bought was a real letdown in terms of size and quality. It didn't even fit my bed properly and didn't feel up to snuff. And when I tried to return it, I got hit with a return shipping charge and some other deduction from my refund. The whole situation was just really frustrating and I definitely won't be buying from them again.

So, I got this chair from this one website, and let me tell you, it was NOT good. Like, it had this big gross stain on it and the legs were all wobbly. And guess what? When I tried to return it, they charged me $22! Like, what?! It's not my fault the chair was a disaster, why should I have to pay to send it back? Not cool, Overstock, not cool at all. I'm definitely not taking a chance with them again if they're gonna charge me for their mistakes.

I ordered this huge chair online, thinking it would be super comfy but man was I wrong. When I tried to send it back, their return policy was a total nightmare. It took me forever to get ahold of customer service, and when I did, they were zero help and could barely string a sentence together. Finally, when I managed to talk to someone, it was too late to return it. And get this - they wanted to charge me for shipping and would only give me store credit, with no promises. It was a mess.

I was really disappointed with the sheet set and pillowcases I bought. They were not at all what I expected. When they arrived, they were low quality and not like how they were described online. I tried to return them right away, but was surprised to see that I had to pay a high return fee for each item. Even though they came together in one package, I had to send them back separately and pay separate fees. The customer service person I talked to wasn't helpful at all. They just kept saying the same thing about shipping refunds. Overall, dealing with the return was a real pain and letdown.

So I signed up for Club O on Overstock because I heard about the free returns, which sounded great. But turns out, it wasn't as straightforward as I thought. Only certain items qualified for free returns, but that wasn't mentioned when I was placing my order. Most of my stuff was from third-party sellers, so returning them was a real pain. I had to email back and forth with the sellers, without Overstock's help, just to start the return process. It was way more complicated and time-consuming than I anticipated when I joined Club O.