OnePlus reviews

I wasn't sure how this would go, honestly. The order took longer than I wanted and there were a few back-and-forths with paperwork, but when the box finally showed up it felt like a small victory. The unit itself is solid — good heft, simple controls, nothing fussy. I’ve been using it every morning; it fits right into my routine and makes that bit of daily life easier. It warms up quick, feels sturdy under use, and cleaning is straightforward, which I appreciate. I do wish the ordering part had been smoother — felt like they kept asking for one more thing. Still, once it arrived the product delivered on what I expected and then some. Not perfect, but satisfying. If you can be patient with the process, this one’s a keeper. Little annoyances aside, I’m glad I stuck with it.

smooth, too good to worry about. Then the handoff to Mondoaffari happened and things shifted. The final offer was much lower than the quote. I started emailing. Short, polite messages. Mostly canned answers back. Weeks went by. No payment. A lot of back-and-forth that never fixed anything. It got draining. I was out cash and patience. The moment I felt oddly satisfied came later — when I wrote this up to warn others. Not because everything was fixed. Far from it. But because sharing the experience felt like taking action, like finally doing something useful with all that stress. I’m relieved to have said it out loud. I’d hoped OnePlus would manage their partners better. If you’re thinking of their trade-in, check who’s handling it and keep receipts. Emotional note: I’m still annoyed, but at least I don’t feel helpless anymore.

it woke up, set up in two minutes and the camera caught my kid mid-laugh — sharp, colours that actually looked like real life, and I just laughed out loud (totally unexpected). Battery lasted way longer than I thought — I forgot to charge overnight and still got through a full day of maps, calls and a few podcasts. Delivery was smooth, packaging was tidy (there was even a little sticker — silly detail, but it made me smile). Customer chat had a tiny hiccup at first, but they sorted it quick. I’ve been recommending it casually to friends ever since. Not perfect, but honestly — that first proper photo sold it for me.

Walking out of the store I felt a bit uneasy — I’d wanted a OnePlus but kept thinking maybe I should stick with a safer brand. Bought it anyway and those doubts showed up later. When I asked AT&T to unlock the phone they said the IMEI wasn’t valid. Switched to Xfinity Mobile a few weeks after and got the same message. Contacted OnePlus and they punted me back to the seller, saying it wasn’t on their end. Best Buy staff couldn’t unlock it either, but the manager was reasonable and let me trade it for a Samsung so I didn’t have a useless phone. Customer support from OnePlus was basically a loop of blame between carriers and sellers — not helpful, and that’s what annoyed me most. I’ve filed a complaint with the BBB and talked to Best Buy about not selling this model until it’s fixed. If you’re thinking of buying one, ask for IMEI verification up front or just consider another brand. Frustrating experience but relieved it got sorted in the end.

I'm glad I tried the OnePlus 12, but part of me misses my Samsung more than I expected. I’ve had this phone about four months now — I bought it during an upgrade sale — and at first it felt fast and slick, pretty exciting even. First impressions were solid: nice screen, clean design, premium feel. But little things started to pile up and irritate me. The direct-dial and text widgets only take up a tiny slice of the screen, which feels like a waste. Trying to mirror to my Samsung TV turned into a fiddly mess — it insists both devices be on the same network (Wi‑Fi or Bluetooth) and still acts up. The fingerprint sensor is hit-or-miss, maybe works 40% of the time; my old S21 was way better there. I really miss Samsung’s calendar and email — other apps I tried aren’t nearly as intuitive. I like the phone’s look, except that camera bump is ridiculous and sometimes interferes with wireless charging. The personal hotspot nags every time I use it about "overuse" — okay, I know, but I rely on it. Timeline/location can’t be pinned to my home screen and GPS is sometimes wildly off, even puts me at a neighbour’s at night. I’ll give it to year-end before deciding, but weirdly it’s been growing on me again.

I actually bought this watch because I needed something to track my recovery from a bad back — steps, sleep, heart rate, that practical stuff. At first it felt good on the wrist, straps comfy, screen responsive, all that. Then after about two months it just failed with what looked like water damage, and I hadn't taken it near water. That’s when the whole experience went sideways. The local place in Sweden tried to charge me something like four times the watch price for a “repair” — I refused, obviously. OnePlus support got involved and kept promising a 30% discount on a replacement, but every week they changed what I had to send or do, so it felt like chasing them in circles. Little bits of helpful-sounding email, but no real solution. I’ve owned their phones before with no problems, so this is disappointing — mainly because of the support, not the hardware itself. I felt let down and a bit tired of the back-and-forth. Won’t risk buying from them again unless support improves.

two OnePlus 13s, a 13R and a couple of watches. At first I told myself it was fine, but one of the 13s started acting up about two months ago. Apps take ages to open, sometimes they time out and return errors. I figured it would sort itself out, I really did. I even kept the Pixel as a backup so it didn't feel urgent. Then it hit me that if this phone was my only device, I'd be stuck. So I called customer service. A rep named Catalina walked me through the usual steps — clear cache (I do that already), then factory reset. I asked if it was normal to buy an expensive phone and have to factory reset it six months later. Her reply was polite but basically, sorry you're dissatisfied. That was it. No deeper troubleshooting, no escalation. I'm left feeling let down and a bit annoyed, to be blunt. I had been considering tablets and earbuds from the brand too, but after this I'm pausing those plans. Small emotional note: it's disappointing when a brand you liked becomes the source of your doubts instead of the solution.

I first spotted the deal on a tech Instagram account and even told my brother about it — looked like a solid buy. I ordered a phone and a watch, paid right away, then the tracking later said "delivered" and I stared at an empty doorstep. Asked neighbours, checked the building office, nothing. I reached out to customer support a bunch of times; responses felt like copy-paste and then one rep, Zack, stopped answering after a few emails. They kept saying they'd sort it out, same line every time, but no refund, no reship, nothing. I'm in Toronto and it’s the delivery claim combined with the radio silence from CS that bugs me most. I was actually excited for the phone — photos and specs looked great — so it's annoying to be left hanging. I did tip a friend to look at the same promo and now I’m a bit embarrassed. Still hoping they do the right thing; a real phone call or an actual person following up would calm things down. For now I'm keeping all emails and screenshots, just in case. It's unresolved and frustrating, but not impossible to fix if someone actually follows through.

So I ordered something and paid with my piggy bank money, and then they said they didn't get my money but I totally have proof that I paid! It's like they don't believe me or something, so now I'm sad and still don't have my stuff.

I've been a loyal customer for so many years, but lately, the quality of both the product and service has let me down. My phone keeps getting that annoying green line and even after a few visits to the service center, the issue still hasn't been fixed. On top of that, other apps are acting up and the back cover is starting to come off. It's a real pain to get the phone fixed because the closest service center is 20km away.

After waiting for 2 and a half months, I finally got my replacement OnePlus Open, but when I opened it up, I realized it had different issues. So I reached out to support once more and they told me to send it in for repairs. It feels like I'm stuck in a loop of getting faulty devices from OnePlus.

So, I had a bit of a frustrating situation lately with my earbuds. They broke for the second time! I found out a month ago that they don't make that model anymore, and in order to get a replacement, I had to send them back. At first, they offered me a worse model which I didn't want. After some going back and forth, they finally agreed to give me a different model for half the price, minus what I originally paid. I thought that was fair, so I sent back the broken earbuds like they asked. But then, once OnePlus got them, they went back on their word and said they didn't remember the deal, even though I had proof in the email conversation from the live chat. The customer service then offered me the bad product again or a voucher for the amount I paid for my old earbuds, which wasn't what we agreed on. I asked for it to be escalated to customer complaints, but I haven't heard back yet. It's been a month now, and I still don't have my headphones, which is messing with my work. I've been a loyal OnePlus customer, spending a lot of money on phones and accessories over the years, so I expect better treatment than this.

I bought the Oneplus Fold and it was such a great phone. But man, I was so bummed when I dropped it from like 30cm while it was closed and wrecked the lower hinge and inside screen. It was gonna cost me an arm and a leg to fix the screen, so I just had to kiss that phone goodbye.

I bought a set of Bluetooth headphones from this company recently and ran into a big problem with one earphone not working. I contacted customer service to get the pick-up and repair service and sent in a request. A week later, I got the package back, but my product was even more damaged and couldn't be used at all. Even after showing them videos and photos of me unboxing the product, the customer service team wanted more proof and ended up cancelling my request. It was really disappointing and showed a lack of care and support for customers.

Eh, I gotta tell ya, it's like totally impossible to get any help from this company! They seriously make it so darn hard for ya to fix your phone. I had a phone with a broken part and they were just like, whatever! It's like they want you to go through agony! When I tried to get a replacement part under warranty, it was as likely as me summoning a unicorn. And I've been a fan since their very first phone came out! My tip for everyone is if your phone breaks, just toss it like a frisbee or gift it to someone you really can't stand, eh.

I am so frustrated with the service I got from this company. I had to wait forever to return my device because of their UPS label problem, which is totally not okay. And on top of that, I've been waiting for like 8 weeks now for a refund for my device and still haven't gotten my money back. It's so annoying and disappointing to deal with such a company that says they give great service. I really suggest you think twice before ordering from them, because my experience has been a total nightmare.

I recently got the Nord phone from the same company I've been buying phones from for years. Sadly, this phone hasn't been as good as the ones I've had before. It always gets too hot, the battery dies quickly, and it lags when I'm just browsing online. I don't even play games that much, so it's really annoying. The only good thing is the camera takes nice pictures. But every time there's a new OS update, it messes up all my apps. The last update wiped all my contacts and login details without asking me first. Trying to get everything back has been a waste of time, especially for apps connected to Play Store or Google login. I talked to customer service, but they weren't much help. Now I'm stuck with a phone that can't sync contacts, check emails, or update apps. After being a loyal customer for so long, this is just too much frustration and disappointment.

My phone's screen stopped working only 19 days after I bought it, which was really annoying because it cost me a lot. I tried to contact customer service several times by phone and messages, but it took them about 5 weeks to fix the screen. But then the problem came back after just a few hours of using it. It's been about 6 weeks now, and I'm still waiting for them to approve a second repair. All they keep saying is that they're "working on it." It's been 11 long weeks with a broken phone and the lack of a proper solution or communication is so frustrating. I even had to complain to the BBB and the California Department of Justice.

There is absolutely no customer service with this company. The product is okay until you need to return it, then you're pretty much on your own! I've been completely ignored for months with no proper way to file a complaint. I've sent emails with no response, and even the chat staff admitted that they haven't bothered to even look at or address my complaint. It's been 8 weeks and I'm still waiting for my refund.

The OnePlus Open is an amazing phone, top notch in performance and features. It's honestly one of the best phones I've ever had. But, after just 6 months of using it like I normally would, the folding part started acting up. I was opening it, like usual, and out of nowhere, it just stopped working properly. The left screen turned a weird green and wouldn't fully open. I sent it for repair right away, but they hit me with a big bill of £710.69 because apparently, they found some supposed damage that voided the warranty. They had to replace the battery, lens/display assembly, sticker, and screening. The repair guys over at SBE seemed uninterested and actually caused more damage trying to fix it. It's not right, I didn't do anything to deliberately mess it up. I've made a complaint and now I'm waiting to hear back, but I'm ready to take things further if needed.