S. Hirthe

So, I had a bit of a frustrating situation lately with my earbuds. They broke for the second time! I found out a month ago that they don't make that model anymore, and in order to get a replacement, I had to send them back. At first, they offered me a worse model which I didn't want. After some going back and forth, they finally agreed to give me a different model for half the price, minus what I originally paid. I thought that was fair, so I sent back the broken earbuds like they asked. But then, once OnePlus got them, they went back on their word and said they didn't remember the deal, even though I had proof in the email conversation from the live chat. The customer service then offered me the bad product again or a voucher for the amount I paid for my old earbuds, which wasn't what we agreed on. I asked for it to be escalated to customer complaints, but I haven't heard back yet. It's been a month now, and I still don't have my headphones, which is messing with my work. I've been a loyal OnePlus customer, spending a lot of money on phones and accessories over the years, so I expect better treatment than this.