Oliver Bonas - Overall Rating based on 27 reviews
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vibrant, fun, versatile clothing
I love shopping at this store! The layout is well-organized, making it easy to browse through the vibrant collections. The staff is super helpful and really goes the extra mile to help customers find the perfect pieces for their style. During my last visit, they even helped me pick out items that suited me perfectly, which was amazing since I was shopping by myself. The clothes at this store are not only stylish but also versatile, giving lots of options for different looks. I've been to Oliver Bonas twice now, and I hope the quality of the clothing matches its unique and trendy appearance. Overall, it was a great shopping experience with a fantastic selection of clothing and excellent customer service.
Bag straps
The store had a lot of things to buy and the staff were really friendly and helpful. I went in to get a bag strap for my friend because she liked mine.
Bought a cool thing
My cool item was displayed really nicely, but it was a bit pricey. Some of the staff were nice, but others could definitely be friendlier, eh?
Very friendly and helpful staff
I went to the store and couldn't find what I was looking for, but the staff were really friendly and helped me find the perfect belt. They even gave me some advice on how to style it. They said I could try it on in the fitting rooms with my outfit from another store to make sure I liked it. The customer service was excellent and I left feeling happy!
Size 18 clothing purchase
I went to the store for the first time and really liked it. The layout was great, lots of stuff to choose from, and the staff was super friendly. I had a really good time shopping there and will definitely go back. If they had size 20, I would have bought even more stuff.
Clothing, gifts, jewelry, houseware
My experience at this store was amazing, eh? The staff was super helpful and knew their stuff. They helped me find exactly what I was after. Their suggestions were bang on, and I'm thrilled with what I bought. They had a great variety of items in different colours and styles. I picked up some beautiful clothes, gorgeous jewelry, and cute houseware that totally fit my style. This store is a real hidden gem for anyone seeking quality stuff at good prices, eh?
Earrings purchase
I had the best time at the store this afternoon when I picked up a beautiful pair of earrings. The staff there were really helpful and actually listened to what I was looking for. They even gave me some cool suggestions that I hadn't even thought about. The store was super organized and had a great variety of stuff to choose from. All in all, it was a really nice shopping trip.
Dress order
The cashier at this store was so amazing, eh! She really went out of her way to help me find the right size for my dress. She not only checked the size in person, but also offered to order it online for me. Her friendly and patient personality really made my shopping trip great. The stuff they sell here is super high-quality, so I'll definitely be back for more shopping, no doubt aboot it!
Gym gear purchases
I've been to this store a lot, eh? But I've seen a big difference in how they treat me based on what I'm wearing. Usually, when I walk in wearing my gym clothes - ya know, black leggings, runners, and my Adidas coat - I feel like the staff are sizing me up. One time, a worker even followed me around the small store, which made me feel so awkward that I just left without buying anything. But on my last visit, I was dressed in bright colors, had my hair down, and put on some makeup after brunch and a few drinks. The staff were way more friendly towards me. I also noticed that there were some black staff members there, who were super welcoming and chatted with me. In general, I find the vibe in this store kinda uncomfortable, even when I'm not in workout gear. It seems like the staff kinda look down on you, no matter how much you're spending. But my most recent trip was a nice surprise - the staff were just lovely!
Unwanted e-receipts
I got an email receipt from this company for something I didn't buy. I'm not happy about it because it looks like they made a mistake. I want my personal info and purchases to be accurate and secure, and this situation has made me worried about their systems. I hope they listen to my feedback and make changes to avoid the same errors happening again.
Ceiling light shade
The company has always had a good reputation, but the ceiling light shade I bought recently was a letdown. The delivery went smoothly, but the item came damaged - it looked like someone had cut it with a scalpel on the velvet material. The finish quality didn't meet my expectations based on my previous experiences with the company. They gave me the choice to return it or keep it with a 30% discount, but the damage is too bad for me to keep it. I'm currently trying to discuss this offer, but haven't had any luck yet. It's frustrating to deal with returning items that should have been up to standard in the first place. I hope to get a better offer from the company soon and I'm disappointed with how the situation has been handled so far.
Clothing item and home decor
I recently went to that store and I gotta say, I was pretty disappointed with how the staff treated me. Not only were they not helpful, but they were also really rude. The boss there, especially, was so dismissive and talked down to me when I just asked a simple question about what they had in stock. It was like I was bothering her just by being there. And on my way out, I overheard her talking trash about me to another employee, making fun of my question and calling me dumb. It was totally unprofessional and made me feel disrespected as a customer. Needless to say, I won't be going back there again.
Earrings gift
I got a really nice set of earrings for my sister-in-law as a gift and I got such great service from the salesperson. They even wrapped them up for me, which was a nice touch. The earrings are so pretty and special, I can't wait to see my sister-in-law's face when she opens them.
Gorgeous dress found in the store
I was so excited to find this gorgeous dress at your store, but, darn it, they didn't have my size in stock. The staff really pulled through though, they called another store and had it saved just for me. Their customer service was top-notch, made shopping a breeze, and I got the perfect dress for the wedding. I am seriously impressed by the service and the quality of the dress.
Online order experience
I recently ordered 8 items online, but only got 4 at the collection point. I contacted customer service, and they said the missing items would be sent with express delivery to come on time for a special event. Sadly, even after confirming the address, the replacement items never showed up, so I didn't have the birthday gifts I needed. The lack of communication and not keeping promises made this experience disappointing and frustrating. Now I had to find last-minute replacements and wait for a refund, which added extra stress and inconvenience to an already bad situation.
Trousers and tops
I went to the Liverpool branch just to look around, not planning to buy anything. Ended up trying on some pants and Sylvia gave me great service. She recommended a different style, showed me a few options, and even helped me pick out a top. I was really impressed by her customer service and how patient she was. I'll definitely be going back.
New dress and candle
I went to the store for the first time and was really happy with how nice the staff was. The store was bright and organized, so it was super easy to find my way around and look at all the clothes and home stuff they had. The clothes were really well-made with lots of different styles and colors to pick from. The home stuff was also really cool and not too expensive. I had a great first visit and will definitely go back again.
Table purchase, broken leg
So I bought this table from the store recently. But when it showed up, one of the legs was broken. Pretty bummed out about it, especially since it's a three-legged table. Contacted Customer Services and they asked me to send pics of the damage. Dealt with a woman named Shauna, and she was awesome! Got a replacement table sorted out real quick. Shauna was so helpful and friendly, she really went the extra mile to make sure I was happy. I've always had good experiences with this store before, and this time was no different.
Earrings purchase
I had a question about some earrings I wanted to buy. I reached out to customer service and was really happy with the help I got from a rep named Charlotte. She listened to me carefully, answered all my questions, and gave me all the info I needed to choose the best earrings. Charlotte's top-notch customer service skills really stood out and made my experience super positive. Thanks to her, I'll definitely be coming back to buy my earrings from this store.
Next day delivery fail
If you're thinking of paying extra for Next Day Delivery from here, don't bother. I've been let down for the second time by their promise of fast delivery. I wanted a gift for a special occasion, and now I have nothing to give. What's the point of offering next day delivery if they can't actually deliver? Don't get your hopes up, just go with regular shipping to avoid any letdowns.
Review with most votes
Lamp replacement
I ran into a little problem with a lamp that our kids got for my wife as a gift. It was faulty and I needed a replacement part. The folks at the store were amazing in helping us... Read onBy: K. Mayer