Northern Tool - Overall Rating based on 17 reviews
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Tool Set
I just bought a tool set from this store and for the most part, I was happy with how everything went. Ordering it was easy, but I did run into a problem trying to sign into my account. I forgot my password, so I asked for a reset, but I never got the email, even after I checked my spam and junk folders.
Power tools and gardening equipment
I just bought some power tools and gardening gear from this store, and I gotta say, they had a great selection to choose from. The website was super easy to use, so I had no trouble finding what I was looking for. Ordering was a breeze, no hiccups at all. The customer service was fantastic, the reps really knew their stuff and were super helpful. The prices were fair, I felt like I got a good deal. And when my stuff arrived, it was quick and in perfect shape. All in all, it was a really good shopping experience with this company.
Recent online purchase
The website was really easy to use, and ordering was a piece of cake. I liked how clear and simple the interface was, with no annoying sales stuff or distracting things. The checkout was fast and smooth, and I had no problems buying what I needed. Thanks for making online shopping hassle-free.
Wood chipper purchase
I just bought a wood chipper online and it said I could pick it up at the store in Woodbury, MN. So, I organized a way to get there and when I arrived, they wouldn't let me take it even though I had already paid. The staff took over an hour to try to fix it, but in the end, they said I would have to wait a few days for a refund before I could buy it again. It was really frustrating and disappointing overall.
Gift card purchase
I was really let down by my last visit to that store. I got something with a gift card, but then they wanted me to also put in a credit card number at checkout. It's super frustrating to use a gift card and still need a credit card. That rule doesn't make sense and just made things confusing and annoying for me. It's too bad a simple purchase had to be so complicated because of their old system.
Water tank purchase
I had a tough time finding the water tank I wanted on their website, but online shopping with them was really great! They had a lot of options to choose from and the prices were super good. Checkout was a breeze, and shipping didn't cost too much which was amazing. I'm excited to see how quickly they deliver and how awesome their customer service is!
Ratchet set
I ordered a ratchet set online and it was pretty easy to go through the process, but I ran into some issues when entering my credit card details because of my web browser settings. It would have been nice if the website had pointed out what was going on instead of me having to figure it out on my own.
My first order
I ordered something and it got lost in the mail. I had to contact customer service three times, and it took forever to finally receive my order. It was really frustrating and not cool at all!
Quick and easy online order with great prices
Ordering from this store was so easy, eh? I found what I needed right away and placed my order with no issues at all. Plus, getting free shipping because there's no physical stores close by was a nice little bonus. And let me tell you, the prices were way better than other big retailers like Amazon, E-bay, or Home Depot. All in all, it was a great experience and I wouldn't hesitate to order from them again.
Wide selection of products
I've been using this company for a while now and I've always been happy with their products. The prices are fair and the quality is always good. But I did run into a small problem when I was placing an order. I kept getting pop-ups from other companies or services that had nothing to do with what I was trying to buy. It made the whole checkout process confusing because these pop-ups were on a different page and at first, I didn't realize they weren't part of the company or my order. I started filling out information but then realized I didn't want to sign up for anything unrelated to what I was buying.
Five dollar discount offer
Hey there, as a customer at Northern Tool, I wanted to share my recent experience with you. So, at the start of my purchase, I was offered a sweet five dollar discount if I signed up with my email. I thought, why not? But then, when it came time to check out, I couldn't see anywhere to actually use the discount. It was annoying because that discount was one of the reasons I was buying in the first place. However, even with this hiccup, I gotta say, the whole ordering process was pretty smooth and easy. The website was simple to use, and I found my product without any hassle.
Honda mower repair
I brought my Honda mower in for repairs not too long ago and I gotta say, the service I received was just not up to par. The technicians didn't fix the problem properly and ended up making things worse. When I tried to get some help from the company, they were no help at all and didn't want to make things right. I wouldn't suggest their services to anyone looking for a trustworthy repair shop.
Power tools purchase
The shopping experience at this store was pretty good, overall. The whole process was easy and simple, which I really liked. But, I did run into a little annoyance when I tried to check my purchase details - a survey popped up and interrupted my shopping flow. It would've been better if the survey had its own tab or showed up later. However, despite this minor inconvenience, I thought the shopping experience was alright. This was my first time buying from this company, so I'm crossing my fingers that everything will turn out fine.
Trailer jack purchase
So like, I was shopping at Northern Tool the other day and I got kinda cheesed off. I threw a trailer jack in my cart when it was on sale, but then in just 5 minutes, the price went back up to the regular price. I was not impressed, felt like they were trying to pull a fast one on me. It seemed shady, like a bait-and-switch move, not cool at all. So I ended up taking the trailer jack out of my cart and I'm just gonna buy it from Amazon now.
Quality products and fast order processing
I've been shopping at Northern Tool for a while now, and I gotta say, I'm always happy with what I get. The stuff I buy is top quality, and I love how fast they process my orders. Their website is easy to use, which makes it a breeze for me to find what I'm looking for and checkout in no time. All in all, my shopping experience at Northern Tool has been awesome, and you can bet I'll keep coming back as a loyal customer.
Satisfactory selection and easy checkout
Finally found what I was looking for at a good price. They had a nice variety to choose from, and paying was easy peasy. It would be awesome though if there was a store near me. I've shopped in Miami before and always had a good experience there.
Tools
I was super disappointed by how little info they had on the website for each tool. It was frustrating not knowing key details like what it could be used for, how heavy it was, and how big it was for most items. This made it hard to figure out what to get. Some things had the info, but it wasn't the same across the board. The log mill was the only one that had enough details when I was shopping. I've had to leave stuff in my cart before because of this lack of info. It's not cool to make customers buy stuff without the info they need.
Review with most votes
Tools
I was super disappointed by how little info they had on the website for each tool. It was frustrating not knowing key details like what it could be used for, how heavy it was, a... Read onBy: Grover Kulas