D. Steuber

Hey there, as a customer at Northern Tool, I wanted to share my recent experience with you. So, at the start of my purchase, I was offered a sweet five dollar discount if I signed up with my email. I thought, why not? But then, when it came time to check out, I couldn't see anywhere to actually use the discount. It was annoying because that discount was one of the reasons I was buying in the first place. However, even with this hiccup, I gotta say, the whole ordering process was pretty smooth and easy. The website was simple to use, and I found my product without any hassle.

My recent encounter with the customer service folks was a total letdown. I talked to three different reps in just one call, and none of them seemed to know what they were doing or care about helping me out. I was on the phone forever, and by the end of it, I felt so frustrated and like no one even listened to me. It was seriously one of the worst customer service experiences I've had in ages. I definitely recommend avoiding this company if you want good, quick service.

I'm so excited about my recent purchase! I snagged the perfect new bag on sale and saved some cash along the way. Ordering was super easy, and my package arrived in no time. The bag was beautifully wrapped, making the whole experience even better. I couldn't be happier with my purchase and will definitely be coming back for more.