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Limitation on Google photo linking
I'm really upset about the recent decision to restrict linking to Google photos. I bought the frame because it was supposed to work with Google photos, and now I feel disappointed. Changing the policy in the middle of things is not a good business move and shows a lack of care for customers like me. I bought this product with certain expectations, and those expectations were not met. So, I'll be exploring other options and suggesting brands like Aura frames to my family and friends.
Nixplay Frames Purchased
I recently bought 4 frames from this company because tech publications gave them great reviews. But I've got a problem with 3 of them. The photos on them keep changing orientation, sometimes landscape, sometimes portrait, even after I've tried adjusting settings on the website. It's frustrating and not letting me enjoy the photos properly. I tried reaching out to customer service through chat since phone support isn't available anymore. The technician mentioned that different frames have different orientation options, but I still don't understand why there are limitations like this. Seems more like a software problem than a hardware one that needs fixing. Also, the lack of clear info on orientation differences between frame models is a concern because it wasn't explained well in the product descriptions. Overall, I wouldn't recommend buying these frames unless you go for the newest ones to avoid these issues on older models.
Wifi photo frame
The wifi photo frame is not bad, but there are definitely cheaper and better quality options out there. The best part is the wifi posting function, it works really well and that's why I got this product. But I was really let down by the company's sneaky marketing. The sales emails made me think I was getting a big discount, but it was actually way less. NixPlay, just be honest with your customers about your deals and stop trying to trick us.
Photo frame purchase
I bought a photo frame not too long ago and I've been having a great time putting up a ton of pictures on it. But the other day, the remote got wrecked because of a little mishap at home, so I decided to get in touch with customer service for help. I was really pleasantly surprised by how amazing the support was. They didn't just quickly send me a new remote for free, they even threw in a battery with it. I gotta say, I'm really impressed by how good this product is and the awesome customer service. Thanks a bunch.
Received digital photo frame as gift
I received a Nixplay for Christmas from my kid, but it was super confusing trying to set it up. The instructions only cover the basics like how to turn it on, not how to actually get photos onto it. And trying to find help was a nightmare - definitely not easy for someone who's used to PCs like me.
Photo frame subscription
I got this really awesome photo frame that connects to my Google photos and changes the pictures all on its own. But then they hit me with a monthly fee to keep using it. No thanks, Nick! Ended up getting a Google Hub Max instead. See ya!
Recent purchase
I bought something from this company and I was really let down by how they changed the product. At first, I could make lots of playlists with tons of photos, but then they updated the app and now I can only have 100 images unless I pay for a subscription. That's not cool at all and it made me feel tricked and annoyed. I think companies should be honest about what their products can do and not surprise customers with restrictions after they buy something.
Frame troubleshooting and customer service
So I bought this frame from the company four years ago and it just started acting up recently. It started showing these weird lines and going offline, so I reached out for help. But man, the customer service was not great. All they said was I could get a new frame for 50% off. On top of that, the frame didn't even work well with turning it on and off from a distance. Overall, I'm not happy with how things went down and I won't be buying from them again.
Digital photo frame
The digital photo frame I bought had some problems with its random photo selection feature. Even so, I'd still suggest getting it because it has cool features. But now I'm disappointed to say that things have changed, and you gotta pay a monthly fee to use a feature that used to be free. I don't like this sudden change and I think it's not a good decision by the company.
32" job board sign
I got this huge job board sign to hang up at work and it was pretty cool at first. But then we saw our internet data usage skyrocketing! Turns out the sign was the culprit and no one knows why. We've been reaching out to the support team for ages but they haven't been much help. We had to disconnect it because it was using data even when not in use. We only have 2 google sheets on it and it's only on for a few hours. Super frustrating!
Photo frame purchase
I bought a photo frame from your company not long ago and I have to say, I'm a bit bummed out that I can't upload photos from Microsoft OneDrive. I work in software testing and from my perspective, it doesn't make sense to try and recreate something that already exists. It would be so much better if the technology was integrated seamlessly. Not having this feature has really taken away from my enjoyment of the product.
Troubleshooting Nixplay Frame
I had a problem with my digital photo frame where I couldn't change any settings using the remote or the app. I contacted customer service and they were awesome, helping me through emails until my frame was fixed. I really thank them for their quick and expert help.
Digital photo frame
So, I got this digital photo frame for my birthday, but turns out it can only hold a limited number of pictures. Not only that, the touch screen doesn't work right. When I tried to reach out to customer service, I was bummed to find out they only do support through chat. That's pretty annoying, considering their packaging says you can call, email, or chat with them. After reading a bunch of bad reviews online, it seems like their customer service is pretty much non-existent and unhelpful.
Nixplay frames
I'm really upset with the customer service from Nixplay. I bought four frames and there was a mistake from Fuji, their print partner. Even though the mistake was clear, Nixplay wouldn't fix it. I've had to leave bad reviews on different sites, starting with Amazon. It's not right for Nixplay to blame Fuji and not own up to their errors.
Purchased two digital photo frames
I picked up two digital photo frames, one for myself and one as a present. It's turned into a bit of a nightmare though! The one I kept is only displaying a handful of the photos I loaded onto it, even though there's hundreds. When I asked customer service for assistance, their suggestions just made everything worse! Now my frame just keeps saying 'Add Photos from your Mobile' and no matter what I try, I can't fix it. I'm crossing my fingers that the frame I gave as a gift isn't going through the same issues, but I'm not overly confident.
High-resolution digital photo frames
I absolutely love my high-resolution digital photo frames. The quality is amazing, and the pictures are so clear. But let me tell you, their tech support team is even better! I had a problem where some photos weren't showing up on my frame, so I reached out to them. They were super quick to help me figure out that the photos were too big for the frame. They gave me some easy steps to resize the images and even sent me links to useful websites for more help. Thanks to them, I got everything sorted out in no time. I really value their knowledge and how they take care of their customers.
Frame longevity, amazing customer service
I've had my digital frame for a few years now, and let me tell you, the customer service from this company is top-notch. Twice I've had to reach out to them for a broken or missing part, and both times they really went the extra mile to help me out. I even fessed up to losing the remote control, but they still sent me replacement parts at no cost, no questions asked. Their dedication to making sure customers are happy is really something special. I wouldn't think twice about buying more stuff from them in the future.
Got my order cancelled 😡
I was really looking forward to getting this gift I bought for my mom's birthday, but then the company went and cancelled it and called it 'fraudulent'. I tried to get it figured out, but they told me there was nothing they could do to fix it! I feel like they just didn't want to give me what I bought at the price and delivery time I had originally agreed to because they made a mistake. It totally ruined the surprise I had planned for my mom's birthday. I definitely wouldn't suggest buying from them, better off finding a different place to shop!
Quick replacement remote
The customer service was amazing when I needed a new remote. I reached out to them online and they got back to me right away, super clear and helpful. The new remote showed up in just a couple of days, no hassles or fees. It's important to give credit where credit is due for great service like that.
Digital photo frame purchase
The digital photo frame I got has been great ever since we got it. It shows our pictures real nice and looks good in our home. But then a problem came up when the warranty was over, and I was worried about how much it would cost to fix or replace it. So, I contacted customer service, and to my surprise, the support I got was awesome. Par and Mary from the team were so friendly, helpful, and quick to fix the issue. Their hard work and professionalism really impressed me, and I haven't had this kind of amazing service from any other company before.
About Nixplay
Nixplay is a company that specializes in digital photo frames and cloud-based photo and video management. It was founded in 2007 with the aim of allowing users to share and display their digital photos and videos across frames located in different locations, through a cloud-based platform. Nixplay's frames are known for their high-quality display and ease of use, enabling users to remotely upload and manage their content via a mobile app or web interface. Over the years, the company has expanded its product line to include a variety of digital frame sizes and features, catering to both individual and commercial clients. Nixplay has garnered recognition for its innovative approach to digital photo sharing and has established itself as a leader in the digital frame market.
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Categories Nixplay
Online shopping | Electronics & Hardware
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Seite online seit: November 16, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
Nixplay frames
I'm really upset with the customer service from Nixplay. I bought four frames and there was a mistake from Fuji, their print partner. Even though the mistake was clear, Nix... Read onBy: Shanahan