Nixplay - Reviews and experiences

The kids literally camp out in front of the frame — standing, sitting, calling out faces, it's become the go-to hangout. I was also really relieved by customer support (shout to Maris) — quick, practical answers and they actually fixed my question, which is rare after dealing with other companies. Feels good to be pleasantly surprised and I'm honestly grateful it worked out so smoothly, now keeps the family smiling.

after one quick email the frame updated and my mom's photos were back on display. I bought the digital frame because we moved her closer and she gets lonely, and I'd had a poor experience with another brand that vanished. The setup guide was a bit vague, sure, but support was human, patient and even sent a screenshot — that surprised me. Made more difference than I thought.

it displays photos, but dealing with the company afterward felt like banging my head against a tech support wall. We bought one because the images looked great — husband and I were actually enjoying it — then hit a limit when our album filled up. Creating a new album seemed simple, but the frame only showed maybe twenty pics from then on, despite following the steps. Phone support? Non-existent. We even paid extra for 'priority' help and got... an email a few days later asking if the issue was fixed. Frustrating. Other brands sorted similar stuff quicker, so while the frame works most of the time, the service killed the vibe.

I tried to upload a batch of pictures and got the same "wrong format" error that drove me nuts. For weeks I was stuck chatting with a bot that kept telling me someone would look into it (they did, eventually). The real turning point was when a tech actually confirmed my subscription, increased my quota on the spot and, after a reboot I didn't expect to help, my grandma's ridiculous birthday hat showed up on the frame. That tiny bit of proof — a picture appearing — was the moment I relaxed. Had worse support elsewhere, but this fixed it.

the frames do show my photos, but I feel baited-and-switched and I wouldn’t buy three of them again if I had to decide today. I needed these for my elderly parents — I paid a premium so they wouldn’t have ongoing subscription nonsense — and that’s the whole story. At the time of purchase the product copy promised 10 GB of free storage and Google Photos/Dropbox syncing without a subscription. Now the free tier is shrunk to about 0.5 GB and syncing looks like it needs a paid plan. So yeah, the hardware works, the photos appear, delivery was fine, but the key promise that sold me on it vanished. I’m sceptical by nature, and this pushed me from annoyed to grudgingly resigned: the frames do the job, but the company changing terms after the fact feels off — especially when there’s a clause about arbitration instead of court. I’ve been back-and-forth with support a bit; they’re not terrible but this is a design/terms problem, not a helpdesk one. If you’re buying for parents to avoid fees, ask direct questions first — don’t assume the advertised perks are forever.

remove the frame, hit the tiny reset hole with a paperclip while plugging it back in — awkward and clumsy, not ideal. Still, with his guidance I did it myself and it worked. So I'm grateful for the fast, patient support and the prompt delivery. The product is solid otherwise, just the reset design could use some love. I already told a couple friends to check it out — figured they'd appreciate the photos, and now I can say the support is legit.

I'm really upset about the recent decision to restrict linking to Google photos. I bought the frame because it was supposed to work with Google photos, and now I feel disappointed. Changing the policy in the middle of things is not a good business move and shows a lack of care for customers like me. I bought this product with certain expectations, and those expectations were not met. So, I'll be exploring other options and suggesting brands like Aura frames to my family and friends.

I recently bought 4 frames from this company because tech publications gave them great reviews. But I've got a problem with 3 of them. The photos on them keep changing orientation, sometimes landscape, sometimes portrait, even after I've tried adjusting settings on the website. It's frustrating and not letting me enjoy the photos properly. I tried reaching out to customer service through chat since phone support isn't available anymore. The technician mentioned that different frames have different orientation options, but I still don't understand why there are limitations like this. Seems more like a software problem than a hardware one that needs fixing. Also, the lack of clear info on orientation differences between frame models is a concern because it wasn't explained well in the product descriptions. Overall, I wouldn't recommend buying these frames unless you go for the newest ones to avoid these issues on older models.

The wifi photo frame is not bad, but there are definitely cheaper and better quality options out there. The best part is the wifi posting function, it works really well and that's why I got this product. But I was really let down by the company's sneaky marketing. The sales emails made me think I was getting a big discount, but it was actually way less. NixPlay, just be honest with your customers about your deals and stop trying to trick us.

I bought a photo frame not too long ago and I've been having a great time putting up a ton of pictures on it. But the other day, the remote got wrecked because of a little mishap at home, so I decided to get in touch with customer service for help. I was really pleasantly surprised by how amazing the support was. They didn't just quickly send me a new remote for free, they even threw in a battery with it. I gotta say, I'm really impressed by how good this product is and the awesome customer service. Thanks a bunch.

I received a Nixplay for Christmas from my kid, but it was super confusing trying to set it up. The instructions only cover the basics like how to turn it on, not how to actually get photos onto it. And trying to find help was a nightmare - definitely not easy for someone who's used to PCs like me.

I got this really awesome photo frame that connects to my Google photos and changes the pictures all on its own. But then they hit me with a monthly fee to keep using it. No thanks, Nick! Ended up getting a Google Hub Max instead. See ya!

I bought something from this company and I was really let down by how they changed the product. At first, I could make lots of playlists with tons of photos, but then they updated the app and now I can only have 100 images unless I pay for a subscription. That's not cool at all and it made me feel tricked and annoyed. I think companies should be honest about what their products can do and not surprise customers with restrictions after they buy something.

So I bought this frame from the company four years ago and it just started acting up recently. It started showing these weird lines and going offline, so I reached out for help. But man, the customer service was not great. All they said was I could get a new frame for 50% off. On top of that, the frame didn't even work well with turning it on and off from a distance. Overall, I'm not happy with how things went down and I won't be buying from them again.

The digital photo frame I bought had some problems with its random photo selection feature. Even so, I'd still suggest getting it because it has cool features. But now I'm disappointed to say that things have changed, and you gotta pay a monthly fee to use a feature that used to be free. I don't like this sudden change and I think it's not a good decision by the company.

I got this huge job board sign to hang up at work and it was pretty cool at first. But then we saw our internet data usage skyrocketing! Turns out the sign was the culprit and no one knows why. We've been reaching out to the support team for ages but they haven't been much help. We had to disconnect it because it was using data even when not in use. We only have 2 google sheets on it and it's only on for a few hours. Super frustrating!

I bought a photo frame from your company not long ago and I have to say, I'm a bit bummed out that I can't upload photos from Microsoft OneDrive. I work in software testing and from my perspective, it doesn't make sense to try and recreate something that already exists. It would be so much better if the technology was integrated seamlessly. Not having this feature has really taken away from my enjoyment of the product.

I had a problem with my digital photo frame where I couldn't change any settings using the remote or the app. I contacted customer service and they were awesome, helping me through emails until my frame was fixed. I really thank them for their quick and expert help.

So, I got this digital photo frame for my birthday, but turns out it can only hold a limited number of pictures. Not only that, the touch screen doesn't work right. When I tried to reach out to customer service, I was bummed to find out they only do support through chat. That's pretty annoying, considering their packaging says you can call, email, or chat with them. After reading a bunch of bad reviews online, it seems like their customer service is pretty much non-existent and unhelpful.

I'm really upset with the customer service from Nixplay. I bought four frames and there was a mistake from Fuji, their print partner. Even though the mistake was clear, Nixplay wouldn't fix it. I've had to leave bad reviews on different sites, starting with Amazon. It's not right for Nixplay to blame Fuji and not own up to their errors.