Newegg - Overall Rating based on 29 reviews
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Missing keyboard incident
I ordered a computer that was supposed to come with a keyboard, but it wasn't included when it arrived. I contacted customer support for assistance, but they were not very helpful and didn't solve the issue. They refused to send me the missing keyboard and only offered a small refund. It was a disappointing experience overall.
Graphics card purchase
I bought a new graphics card not too long ago, eh, and it was giving me some trouble, eh. So, I decided to chat with the support team for some help, and they got back to me pretty fast, eh. The person I talked to was there right away to help me out and figure out what was going on, eh. The process to return the card was a bit confusing, but I ended up just ordering the same one again, eh. Even though it was a bit of a hassle at first, I'm happy to say that I'm happy with my purchase now, eh.
Graphics card purchase
The graphics card showed up late and it was all busted. Tried to get in touch with customer service a few times, but kept waiting forever on hold and didn't get any compensation. Definitely wouldn't suggest using them.
DIMM SDRAMs purchase
I recently bought a couple of DIMM SDRAMs from Newegg Canada, thinking everything would go smoothly and I'd get my order on time. But sadly, that's not what happened. The package that was delivered by the shipping company was all messed up, with one of the plastic packages inside broken and half of the stuff missing. I got in touch with Newegg Canada and showed them proof of what I received, but they still haven't given me a refund for the missing items. Their lack of follow-up and not solving the issue has left me feeling let down and annoyed.
Open box motherboard purchase
I bought a motherboard from an online store that was supposed to be problem-free, but it arrived with bent pins. When I asked for a return, they said it was damaged during shipping and refused. I was really annoyed and let down by their customer service and quality control.
Computer monitor
I ordered a computer monitor from this website and I was pleasantly surprised by the prices. Even though the monitor didn't come directly from the website, it arrived in good condition and matched the description. Shipping was pretty quick and I didn't have any problems with the product. The only thing is that customer service took a bit long to respond, but they were helpful once I finally got in touch. Overall, I'm happy with my purchase and would definitely think about shopping on this site again.
Recent tech purchase
I've been buying stuff from that online tech store for a long time now, ever since they started in Canada. I've never had any big problems with my orders, and I've even gotten discounts on stuff that went on sale right after I bought it by contacting customer service. The only small downside I've seen is that their prices aren't always the best, but you just gotta shop around and see what other stores are offering.
Miserable Customer Experience
Newegg is honestly a mess behind the scenes - so disorganized, frustrating, and broken. If something goes wrong with your order, get ready for a long and tiring process. The lack of control over 3rd party vendors is just ridiculous - it's your word against theirs, and Newegg is trying to be the referee. After jumping through endless hoops and going back and forth for almost a week, I finally managed to get an RMA for something I never even received! The whole thing took forever, from converting the RMA into a refund order to waiting days for official confirmation that a refund was issued. And guess what, the funds didn't even make it back into my account on time - I had to call customer service and deal with more delays and excuses. Seriously, do yourself a favor and steer clear of Newegg Canada like it's the plague.
Three items
I recently bought three things from this website, but sadly, two of them were broken when they got here after two weeks. It was a pain to send them back, and when I asked for my money back, they said no and made me pay a fee. They said one of the items wasn't broken, but it definitely was. The people I spoke to at customer service were not very helpful, except when they wanted to charge me quickly.
Review with most votes
Computer monitor
I ordered a computer monitor from this website and I was pleasantly surprised by the prices. Even though the monitor didn't come directly from the website, it arrived in go... Read onBy: Brekke