Nearly Natural Reviews
Reviews (20)
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6’ palm purchase
I just bought a 6-foot palm from this company and I have to say, it was a huge letdown. The plant looks nothing like it did on the website - it honestly looks more like a tacky plastic knockoff than a real plant. I wouldn't suggest buying from this company if you're aiming for top-notch, lifelike botanicals to spruce up your space.
Geraniums
So I bought these beautiful geraniums from this place recently, eh? But I gotta say, my interaction with their customer service was not the greatest, eh. I was trying to find bedding flowers under 12 inches, but when I reached out for help, the person on the other end had no clue what I meant. I asked to talk to a supervisor who might know more about flowers, but even he couldn't help me without an SKU. Come on, seriously? Not the best pre-purchase support, eh.
Faux plant
I recently bought a fake plant from an online store, but my experience wasn't great. I tried to cancel my order soon after I placed it because I found a better deal elsewhere, but it was hard to get in touch with them and cancel. Even though I tried to stop the order, it ended up still being shipped, and I was told it was already on its way. To make things worse, it was delivered to my old address, where I hadn't lived for almost a year, even though I had updated my new address. The customer service was slow to respond and not very helpful, which was frustrating. The quality of the product wasn't that great either, some items looked cheap and not like they were advertised. In the end, I wouldn't recommend buying directly from this store and would suggest looking somewhere else for similar products.
Fake trees purchase
Hey, just a heads up about buying trees from this place - not worth it! I got two "silk" trees that ended up being plastic, with the metal pole supposed to be the trunk all chipped and brown paint peeling. I called right away to send them back (literally only had them for 15 minutes) and they said okay to taking them back, but wouldn't give me my shipping cost back. Their ads are totally misleading, so don't get fooled like I did!
3’ olive tree
I ordered a 3-foot olive tree but it was a disaster. I never got an email to confirm my order and they couldn't even find it. When the tree finally arrived, it looked nothing like the beautiful picture on their website. It was so thin, like Charlie Brown's tree! I reached out to them and they basically told me to magically make it look better by "fluffing it up". Then they expected me to send it back, which was a hassle, and I had to pay $8 for shipping. Not fair. They didn't even try to fix the situation. Do yourself a favor and spend your money elsewhere, folks.
Bonsai tree in ceramic vase
I bought a cute little bonsai tree in a pretty ceramic pot, but man, was I let down when it showed up not just once, but twice, in pieces! The first one was totally smashed when it got delivered, so I asked for another one and made sure to tell them to pack it up real nice this time. But lo and behold, the second bonsai showed up broken too! Seriously, these guys have no clue how to wrap up delicate stuff properly.
Large purchase of artificial plants
I recently splurged on some fake plants but ended up pretty disappointed. The first set of hanging baskets I got cost me over $500 and sadly faded super quick because they weren't meant for the outdoors. My bad for not checking that beforehand. Then, I spent over $600 on 6 hanging ferns, and they let me down too. The twine holding them up started coming apart on five out of the six ferns I bought. I tried reaching out to customer service, but they said I couldn't get a refund or replacements because it had been more than 30 days. They did give me back 25% of the cost, but it's still a bummer to see all that money go to waste on plants that fell apart in just 2 months. Now I'm not too keen on buying anything else from them.
Fake flowers
Oh my goodness, I picked up some fake flowers from this one spot and they were totally not worth it. The service there is like, practically non-existent. My parcel arrived super late and when it finally did show up, everything was all over the place. They went with FedEx and it was just chaos. I attempted to reach out by phone and email to make things right, but they were totally unhelpful. Such a waste of my time and money. I'm seriously going to have my bank take care of this mess. Ugh.
Bamboo artificial silk trees
I bought two bamboo artificial silk trees from this company not too long ago, and let me tell you, I was seriously let down by the whole experience. After just four months, the trees started peeling and the bark was coming off, exposing that it was just painted on. I couldn't believe how low-quality their products were, especially since I had been happy with my previous orders from them. When I tried to bring up the issue with Nearly Natural, they were no help at all and wouldn't budge. It's pretty clear to me that they don't give a darn about their customers and are only focused on the bottom line. Their measly 30-day warranty says a lot about how little they believe in their own stuff too. If you're in the market for fake trees, I'd suggest giving Nearly Natural a hard pass and checking out other options that actually give you decent quality and service.
Sun-bleached palms
I bought some palms from this company and made sure to choose the ones with UV protection for where they're gonna be under the sun. But within just a few weeks, these palms turned this weird blueish color that isn't natural at all. What's the deal with claiming UV protection if it doesn't even do its job? I wrote a negative review on their site, but it never got posted, so now I'm thinking they only want to show off positive reviews. Also, I tried getting in touch with customer service, but got no response at all. This whole lack of honesty and responsibility is really disappointing, and now I don't trust this company at all. I won't be buying from them again, that's for sure.
Artificial tree quality
I bought an artificial tree thinking it would stay green forever, but man was I mistaken! After a couple of years, the leaves started dropping like crazy. I thought I was getting something top-notch, but turns out I was dead wrong. I contacted customer service and they told me their plants only last 2-3 years, which was definitely not mentioned when I bought it. I feel like I got duped and I'm pretty bummed about the lack of lifespan in this fake tree.
