Nails Inc - Overall Rating based on 18 reviews
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Nail polish purchase
I just bought some nail polish from this company and let me tell you, I am super impressed with how great it is. The polish stayed on for days without chipping, even with all the hand washing and regular use. The colours were so vibrant and beautiful, just like they were on the website. It took a little while for my order to ship, but the customer service team was really helpful and they even gave me a refund for an item that was out of stock. I'm really happy with my purchase and I would totally recommend this company to anyone else.
Nail care advice inquiry
I recently contacted the company to get some advice on how to fix my dry and brittle nails. I sent my first email on March 5th and then followed up a week later, but I still haven't heard back from them. It's been 8 days since I first reached out, and I'm really bummed out about the poor customer service from the company.
Nail polish purchase from an expensive advent calendar
I bought this nail polish from a fancy advent calendar the other day, and let me tell you, it's been like nothing I've ever tried before. I've put it on three times already, and I gotta say, it's been amazing. Even with all the cleaning products I use for my DIY stuff, this polish stays on like a champ. I'm really pleased with how well it's holding up. The shade I used is "Be Your inc.credible self" from Nails Inc. So impressed!
Gel nail polish
My experience with this company was a major letdown. I bought a gel nail polish and couldn't wait to get it, but their customer service was just awful. I tried calling them, but got a message saying their voicemail was full. When I emailed them, I never heard back. It's super frustrating and disappointing how little they care about communicating with their customers. I definitely won't be buying from them again.
Nail polish set
I ordered a nail polish set, but had to cancel it unexpectedly. I contacted customer service right away and they said they cancelled it, but then I got a bill a week later and the items were on their way. I was so surprised and frustrated that I had to pay to return them even though I cancelled. When I talked to customer service again, they were unhelpful and didn't listen. It felt like they didn't care and just kept saying my order was cancelled. I tried to fix it, but now I'm stuck with stuff I don't want and extra charges because of their bad customer service.
Gel nail polish
I just bought this gel nail polish and it was a total letdown. They had such pretty colors, but within a day of putting it on, it started chipping and coming off the tips. And I followed all the instructions, so like, what gives? I was just chilling at home, not even doing anything, and it still happened. So not cool. Waste of money for sure. Next time, I'm gonna find a brand that actually lasts more than a few days without chipping.
Christmas order missing nail polishes
I usually love Nails Inc, but my Christmas order was a total disaster. I placed my order on November 26th and I still haven't received all of my nail polishes, especially after Royal Mail made a mistake. I've been trying to contact customer service through email and phone, but no luck. I'm really not impressed with the situation at all.
Heat-change nail polish
I bought some heat-change nail polish not even a year ago, eh? It's totally lost its color now, and is just plain white. I barely even used it, and it's already no good. I've got nail polishes that are over ten years old and they're still going strong! I emailed customer service for help, but they were no help at all. They didn't want to assist me, even though it hasn't even been a year since I bought the polish. It was a letdown, to be honest.
Neon nail varnish purchase
I bought this neon nail polish from the store, thinking it would give me long-lasting and bright nails. Turns out, the polish started chipping less than a day after applying it, even with a top coat. I was pretty disappointed, especially since it cost $11. I emailed customer service about it, but haven't heard back yet. All in all, I wouldn't suggest this product to anyone.
Nail polish
I ordered nail polish but it got lost before even leaving their place. Customer service is so useless. I tried contacting them multiple times and they're not doing anything about it. It's such a waste of my time.
Gel Nail Polish
The customer service at this place is just terrible. I got a damaged item and sent a bunch of emails about it, but I haven't heard back at all. It's really annoying to see them not caring about their customers. I even tried calling them, but no one picked up. The lack of communication and support is really disappointing and seems unprofessional. I would recommend avoiding this company to others.
Nail polish purchase
I ordered some nail polish, but I only received one and it took forever to arrive. They didn't even let me know that the other one was out of stock, but still charged me for it! And now they're not even responding to my emails! This is so frustrating, ugh.
Blue and pink marble effect nail polish
I just ordered the blue and pink marble nail polish from this company for my holiday, but when I got it, I was really let down. The colors were supposed to be bright blue and pink, but they turned out to be black and watery, with no color at all. I tried emailing and calling customer service about it, but got no response. This lack of communication and not fixing the problem is not okay, and it really makes me annoyed and frustrated. I'm definitely not buying from them again after this experience.
Recent nail polish purchase
I bought some nail polish at a store and was pretty happy with how they turned out. The polish dries fast, which is great since I'm always busy. The colors I picked were bright and stayed on for about a week, but they did chip a bit too easily for my liking.
Santorini, Buckingham Palace, neon set, candy set
I've been a loyal customer for around 2 years and let me tell you, my nails have never looked better! The colors are so bright and they last a long time, especially my fave, the blue shade Santorini. The Buckingham Palace blue is also gorgeous. The neon set and candy set I got for Valentine's Day were perfect for adding some fun to my nails. I've gotten lots of compliments from both teachers and friends on how classy, sexy, and lovely my nails look. I totally suggest these nail polishes for anyone wanting to step up their nail game!
6 x nail varnishes
So, I bought 6 nail polishes from this store, and oh boy, it was a total mess. When the package showed up, I opened it up and saw that 3 of the bottles were all broken. Like, seriously? I was not happy about that at all. I tried calling their customer service for over 2 hours straight, but none of the 6 automated choices would pick up. This kind of service ain't cool and doesn't make the company look good, eh.
Online nail polish purchase
I just wanted to say that I bought some nail polish from your website not too long ago, and honestly, I wasn't too happy with how everything turned out. I was told that my order would come pretty quickly, but it's been weeks and I still haven't gotten it. Plus, I've tried getting in touch through social media and email, but no one has gotten back to me. It's been super frustrating. I really think the customer service needs to improve.
7 polishes
I got these 7 nail polishes because the website claimed they last for a whole week. I was careful to clean my nails well and applied all the right coats, but they chipped after just one day! It's so frustrating, do they not understand that us gals have things to do? And I can't even return them because you have to ship them back, and they don't accept nail polish. What a waste of money!
Review with most votes
Online nail polish purchase
I just wanted to say that I bought some nail polish from your website not too long ago, and honestly, I wasn't too happy with how everything turned out. I was told that my ... Read onBy: Brakus