Microsoft - Overall Rating based on 19 reviews
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Computer software purchase
What a bummer! I bought some computer software online, hoping for a smooth transaction and a top-notch product. But nope, that's not what I got. When I ran into an issue with my purchase, the customer service was seriously lacking. It felt like the company didn't give a hoot about helping me fix the problem. Total letdown.
Recent software compatibility issues
I've been having some big problems with my workplace app not working well with Authenticator. I've tried to fix it on my own but it's been going on for months now. I haven't contacted support because the troubleshooting page says I need to get my manager involved, which is a bit of a downer. It's pretty frustrating not to get the help I need.
Xbox gaming experience
Ya know what eh, so I just got myself an Xbox, eh? I was all pumped to go and play some Rainbow 6 Siege, but then I tried to play online and found out that there's this extra fee of at least 10 bucks a month to play online. They didn't even mention that before I bought it, so now I'm just super frustrated and can't even enjoy the game like I wanted to, ya know? It's just not right to not be upfront about those costs, and now I'm thinking about maybe switching over to a different console, eh.
Recent software purchase
The software I bought recently was totally worth it. It was a fantastic deal and I'm really happy with it. But the only thing that bugs me is that I couldn't check if it would work on my computer before I bought it. I only found out after I registered it and tried to install it.
Microsoft update issues
I've been having a lot of trouble lately with those updates from Microsoft. Like, my photos keep getting replaced with crappier versions and I lost all my notes and stuff in One Note. I tried to get some help from them, but they didn't really seem to care. It was pretty disappointing, to be honest.
Software purchase for PC
It's really frustrating to keep dealing with these constant software updates that keep causing my computer to freeze up. It's just so irritating when you're trying to use something and it's just not working properly. If there are other options out there, I'd definitely be thinking about making a switch.
Email and company account
I've been a customer of this company for so long, but today I've had enough. The authentication process is just brutal, their products are basically unusable, and let's not even start on Outlook - it's just the worst. It feels like they're only interested in making money and couldn't care less about us, the customers. If you're new to their software, I'd steer clear at all costs.
Resetting Password
When I tried to reset my password because I kept punching in the wrong pin, I had trouble because I don't have a Gmail or email account on my iPad. It was super annoying because it meant I didn't have many choices for recovering it.
Software assistance
I just got some software help but man, the customer service was not great. The self-help stuff didn't really help me out and I was left feeling super frustrated and couldn't figure out the problem on my own. They really need to step up their game and make their customer support better so they can actually help people.
Computer software purchase
I'm really frustrated with the computer software I bought from this company. It was all buggy and bloated, plus it didn't even work right despite costing me a lot. And don't even get me started on their customer support - it was basically non-existent. I could never get any help when I needed it. To top it all off, their AI support agent just made things worse by hanging up on customers instead of actually fixing anything. This kind of incompetence should not be tolerated in this day and age.
Microsoft Surface Pen purchase
Eh, so get this - The Microsoft Surface Pen I bought crapped out on me after just 3 months of use, and let me tell ya, I'm pretty cheesed off with the way they handled it. When I tried reaching out for some help through chat support, they sent me to a website with only a bunch of useless articles, and the phone number they gave me just led to some dumb chat bot. And even though I had my order number handy, it seemed like it didn't mean diddly-squat to Microsoft 'cause they didn't offer me any help or fix the problem. It's bad enough dropping nearly $100 on a product that conks out after a few months, but then being left hanging when you need some help? Talk about a real rip-off, eh?
Social media platform usage
Microsoft Start is such a joke, eh? They say they're all about giving everyone a platform, but honestly, they only want folks who stick to the same old ideas. If you've got a different take or speak out against the norm, good luck trying to get your stuff out there. Their rules are so tilted one way, it's almost funny. No wonder more and more folks are looking for other places to speak their minds without worrying about being shut down.
Windows laptop purchase
I just bought a Windows laptop from this company. Ordering it was easy, but I wasn't too happy with the service I got. The price was decent, but it took longer than I thought for the delivery to arrive.
Software troubleshooting assistance
I just wanted to share about my experience the other day when I had to contact customer support for help with a software problem I was having. It was bugging me for weeks! But the person I spoke with was so helpful. They were really professional, knew their stuff, and were super nice the whole time.
Minecraft Java Edition migration issue
So, I was helping my sister with her Minecraft Java Edition after the migration and we ran into some issues. Even though she had a Microsoft account, the game made us buy it again, which was a real pain. We were looking forward to playing together again after taking a break, so it was really disappointing. My sister was super upset to find out that she lost an item she had put a lot of money into.
Added security
I just bought this extra security thing for my device. It was okay, but I got pretty upset when I found out someone was messing around with my account without permission earlier this month. Turns out, the company got hacked, along with a bunch of other big websites like social media. It's so annoying not being able to tell which messages are real and which ones are fake. I think it's really important for customers like me to have actual people to talk to for help, especially in Canada, who can speak good English. It would make dealing with security stuff like this a lot easier.
Windows 11 and Microsoft's gaming division
Eh, as someone who's been using Microsoft stuff for a while now, I gotta say I'm feeling a bit iffy about the recent changes. Taking away some of the user-friendly stuff we had in Windows 10? Not cool. Having to sign in with a Microsoft Account just to use Windows? Feels like they're cramping our style for no good reason. And don't even get me started on Windows 11's interface - not as easy to figure out, especially when it comes to simple stuff like making shortcuts. Now we gotta go digging through submenus just to do what used to be a quick right-click. Would be great if Microsoft could maybe bring back some of that simplicity and user-friendliness we had in Windows 10.
Microsoft Office Suite
I just bought the Microsoft Office Suite and let me tell you, I am so disappointed in it. It keeps crashing and has so many bugs that it's almost impossible to do any work properly. The customer service folks weren't very helpful and didn't seem to care about fixing my problems. And the price I paid for such a lousy product was just ridiculous. Plus, the delivery took forever, which just added to my frustration with the whole thing.
Surface Pro purchase and Microsoft Complete protection plan
I had a really frustrating time dealing with customer service at this company. It was super hard to get through to a real person because their automated system kept cutting me off. Plus, there was no live chat support available, which made it even harder to get help with my problem. I bought a Surface Pro and got a two-year protection plan called "Microsoft Complete." But the instructions for using the plan were really unclear, and I ended up not getting the repairs I needed at the lower co-pay I was promised. Instead, they wanted to charge me $550, way more than the $49 I was expecting. Overall, the customer service was not great, and I was left feeling really frustrated and unsatisfied.
Review with most votes
Added security
I just bought this extra security thing for my device. It was okay, but I got pretty upset when I found out someone was messing around with my account without permission earlier... Read onBy: Gudrun Marquardt