Maurices - Overall Rating based on 21 reviews
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Credit card application
I recently signed up for a credit card at this store because they had good benefits they talked about. I got approved quickly, but things went downhill from there. They never sent me the card, so I had to go to the store for some help. The people there were nice and said they'd send a new card to me. When I finally got the card, it didn't have an expiry date, so I couldn't use it online. After trying many times to get a working card, I was told I couldn't even get the benefits they advertised. It was really frustrating, and I had to use my other credit card for my purchases. When I tried to close the card, they said it would close on its own in 5-8 months if I didn't use it, which was pretty inconvenient. The whole thing was a hassle, and I never got the benefits I was promised from their credit card.
Recent shopping experience
My recent shopping trips to the stores in Rochester, MN or Decorah, IA have been a bit of a letdown. Lately, it seems like the customer service has really gone downhill. When I walk in, no one even says hello. I overheard one employee complaining about a customer, which I thought was pretty unprofessional. I get that dealing with tough customers can be tough, but you gotta keep it professional. People should feel welcomed and appreciated when they come into a store, not ignored or hearing negative stuff.
I bought some cool clothes
I'm super pissed, I had a heck of a time trying to buy clothes online twice and both times they canceled my order! It's so frustrating, like seriously, what's the deal with that? It's totally not cool and their customer service was just awful. I was so pumped to get some fresh new clothes, but now I don't even feel like shopping there anymore. I really hope they get their act together with their online ordering soon.
Overcharged online order
I can't believe how incompetent and terrible the customer service is at this place. They charged me twice for my online order, and even though I showed them proof of the mistake, they haven't done anything to fix it. Trying to contact their customer service was a nightmare. I was on hold for over half an hour, left messages, and gave them my number for a call back, but I haven't heard anything back. This is the worst customer service I've ever dealt with. And to top it off, I still haven't gotten my order because their delivery is so unreliable and delayed. I'm so frustrated and won't be shopping here ever again.
Payment issue
I had a really annoying experience with my payment at the store. I made the payment two days before it was due, but it didn't go through until 72 hours later. Because of that, I got hit with a late fee, even though I was sure I had paid on time. The fact that the store didn't bother to let me know about this problem was pretty disappointing, and it's making me think twice about shopping there again. It's frustrating to see how they can mess with a customer's credit score without even talking to them or fixing the issue.
Online shopping convenience
I've been buying clothes online from this company for a while now, and I've always been happy with the whole experience. Ordering online is a breeze, making it easy for me to find and buy what I want. The customer service folks are super helpful and know their stuff, always ready to answer any questions or address any concerns I might have. Plus, the prices are reasonable, especially for the quality of the clothes I get. I've never been let down by my purchases and will definitely keep shopping with this company in the future.
Sweaters and jeans
So like, I'm a newbie shopper at this online store, right? And let me tell ya, I was totally let down by how shady they were about what was actually in stock. I thought I was getting a sweet deal on some sale sweaters, so I tossed in a pair of jeans into my cart too. But guess what? There was no heads up during checkout that the jeans were MIA or backordered. I only found out after I hit that purchase button and then checked my order status. Turns out, those jeans had a big fat zero next to 'em. Not cool, man. Not cool at all.
Cute outfit
I picked up this really adorable outfit from here, but it didn't quite suit me so I had to bring it back. The return was a breeze and they didn't hassle me with a ton of questions, just wanted to know if I preferred a refund or an exchange. So chill!
Paid account in full
I cleared my balance with Maurices a couple of months ago, but for some reason, they misplaced my payment and ended up billing me for an additional two months, plus late and interest charges. Dealing with their incompetence and refusal to take responsibility was beyond frustrating and maddening. I won't be relying on their payment system ever again.
Recent online purchase
Ordering online from this store has been a real pain for me. I really like their products, but trying to place an order on their website has been a nightmare. My last order got canceled three times, so I missed out on some big savings. Although I have a credit card with the store, which is great for the discounts, they often don't have the sizes I need in-store. This leaves me no choice but to order online, but it never seems to work out. Instead, I end up buying from other stores.
Cute clothes
I adore shopping at that place because they always make you feel so special and their clothes are just too cute. Not to mention, they constantly have sales and their stuff is top-notch!
Failed online order
I ordered some shirts online and never got a confirmation email. When I tried checking the status of my order using the order number on my account, I kept getting an error. Customer service took forever to get back to me and when they finally did, they weren't able to help with my problem. It's probably easier to just shop in-person at the store.
Work clothes, budget-friendly
Oh, you wouldn't believe it! I was on the hunt for some new work clothes that wouldn't cost me an arm and a leg. I found some super cute and high-quality pieces in the clearance section that were just what I was looking for. And get this - the customer service rep gave me an extra 10% off, talk about a nice little bonus! I was really impressed with the selection and the awesome deals I scored at the store. You bet I'll be back for some more shopping real soon!
My new clothes
I love buying new clothes from here because they always have such cool stuff and they always make sure I’m happy with what I get. There are so many choices to pick from and the people who work here are always super nice and helpful. I had an issue with something I bought once and they sorted it out for me right away!
Cheap clothing, true to size
The clothes I bought were not great for how much I paid. They seemed cheap and didn't impress me. They did fit properly, but I probably won't buy from that store again.
I bought some cute clothes but got fooled
I was super stoked to order online, eh, but then I got charged in American dollars, eh! I was hoping for a Canadian website, but nope, eh. They mentioned it was mentioned somewhere, but only like, in tiny writing at the bottom left. Pretty disappointing when my order ended up costing double, eh.
Recent clothing purchase
I used to be a loyal customer of this company and absolutely loved their clothing, eh. But lately, I've noticed a big drop in the quality of their products. Not only are their prices through the roof, but the clothes themselves feel cheap and fall apart after only a few wears. Every top I've bought ends up covered in pills after just one wash. It's really disappointing to see a brand I once loved putting profits before quality, you know?
Wedding outfit assistance
I wasn't too sure about going back to this store after a not-so-great visit last time, but I'm really happy I did! The sales associate really went out of her way to help me find the perfect outfits for my niece's wedding and reception. She knew her stuff and was super helpful. Not only did she help me find the right sizes, but she also helped me choose accessories and shoes to go with the outfits. I really appreciate her top-notch service and how she paid attention to every little detail. Big props to her for going above and beyond with her customer service!
Recent Disappointments
I've been a loyal customer but now I feel completely disappointed. I've had two recent problems. First, I bought a shirt that was damaged. When I returned it to the store, they ordered me a new one but ended up charging me twice for it. It took two phone calls to get it sorted out and I'm still waiting to see if I'll get a refund. I'm also worried about how they got my credit card details. Secondly, I purchased black jeans that got streaky after washing. When I went back to return them, I was told that nothing could be done about it. This is not how you keep customers coming back.
Stylish clothing items
As a frequent customer, I just have to say how let down I felt with the service I got last time. I’ve been shopping at this store for years, buying all kinds of trendy clothes, you know? But this time, the customer service was honestly so disappointing. The staff didn’t seem to care at all and weren’t much help, which made me feel like they didn’t really appreciate my business. It’s got me thinking if I even want to keep shopping here at all.
Review with most votes
Recent online order
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