Deven Williamson

My recent shopping trips to the stores in Rochester, MN or Decorah, IA have been a bit of a letdown. Lately, it seems like the customer service has really gone downhill. When I walk in, no one even says hello. I overheard one employee complaining about a customer, which I thought was pretty unprofessional. I get that dealing with tough customers can be tough, but you gotta keep it professional. People should feel welcomed and appreciated when they come into a store, not ignored or hearing negative stuff.