Marimekko - Overall Rating based on 17 reviews
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Recent online purchase
My last online purchase was a total nightmare from beginning to end. I ordered something and waited forever for it to show up, only to find out it got lost while being delivered by the courier service they picked. It took them forever to figure out what went wrong, and even longer to give me my money back. The whole thing was just a big frustrating mess, and I definitely won't be buying from them again.
Unfulfilled online order
I'm really upset about my recent online order. I waited two months for my stuff to come, and when I emailed customer service for help, they were slow and not useful. They gave me fake tracking numbers that didn't help at all. It's clear that this online store is sketchy, so I recommend not buying anything from them.
Sweater
I just bought a sweater and got it super quick! I ordered it on Monday and it arrived in Denmark by Thursday. The sweater is really good quality, I'm so happy with it. Thanks for making the shopping process so smooth!
Recent online orders
I recently ordered some things online and I gotta tell ya, I'm pretty upset with the service. It's been two weeks now and my order still hasn't been shipped. The responses from customer service are just not cutting it - they're generic and not helpful at all, just giving me excuses and saying thanks for my patience. Sorry, but that's just not gonna fly. Companies need to step up and realize that they need enough staff and resources to handle online sales. If they're gonna close down physical stores and focus on e-commerce, they better have the right folks in place to follow through on their promises. I wouldn't recommend this company based on my recent experience.
Recent Dress Purchase
I've been a faithful customer for a while now, but I gotta say I'm really not impressed with the dress I bought recently. This is the fifth time I've had issues with the clothes being cut wrong. Like, come on, is it that hard to get the measurements right? The brand is supposed to be all about high quality, but these constant mistakes in the cutting process are making me question that. It's annoying to shell out my hard-earned money on clothes that don't even fit right. My advice to anyone looking to buy something is to bring a tape measure with you to make sure you're not getting duped by the inaccuracies.
Birthday gift order
I just bought a birthday present online, and I was really let down by the whole thing. They said it would be delivered in 3-5 business days, but it didn't even ship until 6 days later. I tried emailing them a bunch of times and even called their customer service, but all I got were unhelpful voicemail messages. And when they finally emailed me back, I couldn't even track my order. I'm really disappointed with their lack of responsibility and bad service.
Unikko bedspread order
I just received my Unikko bedspread from Marimekko, and I gotta say I was pretty let down by how it was packaged. Even though I've never had any problems with their delivery times or the quality of their stuff, the way it was wrapped up was not great. It was just put in a plain grey plastic bag with no Marimekko logo or anything to show it was from them. That's not what I expected from a brand known for their awesome designs and attention to detail.
I think it's important as a customer to have a good overall experience when you get a new product, and that includes how it's presented and packaged. I was really hoping for more from my order, and I think Marimekko should make sure all their packaging is up to par so that everyone gets that same awesome experience, no matter where they're ordering from.Excellent customer service
My time at the store was amazing! I went online to request something and got a call back super quick, just a couple hours later, letting me know they had what I wanted in stock. The staff was so nice and helpful the whole time. I paid over the phone with my credit card and the next day my item was at my door. The packaging was perfect and there was even a handwritten note with my purchase. The little extra effort they put in really made this store stand out. I can't say enough good things about them.
Tardy refund process
I waited forever to get my money back from Marimekko because they made a mistake and tried to blame the payment provider. I had to remind them of my rights before they finally gave me my refund. Really disappointed in their lack of accountability.
Overpriced items
The customer service at this store is terrible. When you try to get in touch with them, they don't really help at all. The delivery service they use is a complete mess and will just make you mad. If you need to return something, good luck getting a hold of someone for help. It's pretty clear they don't really care about their customers and it definitely shows.
Quick delivery
I was so happy with my recent purchase from this store. The delivery was lightning fast, it got here in just one day. Ordering was a breeze, super efficient, and I was thrilled with how quickly everything was processed. Oona from customer service was awesome, she was really nice and helped me out with all my questions. All in all, my time at this store was great, and I'll definitely be coming back for more shopping in the future.
Dress purchase for refund
I recently bought a dress online but it didn't fit, so I wanted to return it for my money back. I did everything they said to do, contacted customer service, but it's been over two weeks since I sent it back and I still haven't heard anything. I've tried emailing, calling, even hitting them up on Twitter and Instagram, but nothing. It's really disappointing and unprofessional how they're not getting back to me. The dress wasn't great quality either, and now I'm starting to wonder if anyone's actually working when they should be. Dealing with this lack of response is frustrating, and I'm not sure if I'll ever get my refund now.
Clothing items
I would suggest avoiding this company unless you're up for dealing with never-ending troubles.
Recent clothing purchase
I just bought something online and the delivery didn't go as planned. It was marked as delivered, but to the wrong place. It was a hassle dealing with the delivery company, but a customer service rep stepped in and promised to sort it out, even sending a replacement right away. They kept me updated the whole time, which really helped reduce my worry and annoyance. I gotta say, the customer service was top-notch and I really appreciate their support.
Bought a cool outfit
The clothes were so cool and stylish, but man, their customer service sucks. I wanted to return something and all they gave me was a promo code - couldn't even get a credit note! It sucked even more 'cause I couldn't use the code on sale stuff. And don't even get me started on their online customer service - takes forever to reply and they never pick up the phone. So annoying! I'd rather go to the store in person, but it's not always convenient. Love the clothes, but hate the service.
Online purchase from outlet store
I recently made a purchase from your online outlet store and it was a total disaster. I placed my order four days ago and paid with my credit card, only to later find out that the items were going to be shipped from China. This was never mentioned to me when I was placing the order. To top it off, the amount shown on my bank account was higher than what I originally paid, and it was listed as BB-AIMPUZZLE HONG KONG. The tracking site provided in the email from your company still says "ORDER NOT FOUND" even after four days. So, I had to cancel my credit card because I was worried about possible fraud. This whole experience made me feel like I was being scammed, especially after reading bad reviews on your Facebook page. I'll honestly be shocked if the items actually arrive, and if they do, I might change my review.
Broken jackets
My experience at this store was terrible. I bought a jacket that was broken and the staff treated me very poorly. I wouldn't recommend spending your money here with the service and quality being so bad.
Review with most votes
Bought a cool outfit
The clothes were so cool and stylish, but man, their customer service sucks. I wanted to return something and all they gave me was a promo code - couldn't even get a credit... Read onBy: Aurelio