Levenger Reviews

: 11
91% Would buy here again

Most relevant positive review

  2024-04-24
Excellent Customer Service Exp
I just wanted to tell you about my awesome experience with one of your staff members when I was m...Read on
E. Boehm

Review with most votes

  2024-04-11
Personalized replacement order
The customer service rep I dealt with, Wisline Pierre-Giles, really went the extra mile to make s...Read on
otis

Reviews (11)

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    Excellent Customer Service Experience

    I just wanted to tell you about my awesome experience with one of your staff members when I was making a purchase. This person, who I won't mention by name, was so helpful and really understood what I needed. They went above and beyond what I asked for. It's not often you see such high-quality service these days, so I really appreciate it. Thanks for the great help!


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    Customer Service Representative Assistance

    The person I talked to for help with my order was really awesome. She made sure I got the right shipping charges and made everything easier for me. I was so happy with the service and it totally brightened my day. Big thanks to the person who helped me, you were great!


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    Convertible Clutch Purchase

    I got this really cool clutch the other day and when I contacted customer service, Debbie was amazing! She gave me a discount and told me all about RFID protection for passports - so neat! She also mentioned some passport holders with neat features like boarding pass pockets and pen loops.


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    Personalized replacement order

    The customer service rep I dealt with, Wisline Pierre-Giles, really went the extra mile to make sure I was happy with a customized replacement order. I had problems with two orders that were missing personalization, but Wisline was able to help me get a replacement in time for my granddaughter's special event. I was really impressed by her understanding, problem-solving abilities, and top-notch customer service. Her kind voice, great manners, and empathy made the whole experience really nice. I can't thank her enough for all her amazing help.


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    Leather notebook cover purchase

    I recently bought a leather notebook cover from this company and I gotta say, the customer service was top-notch. I was having trouble finding the right product, so I decided to give them a call. Luckily, I got to talk to Debra Rausch, and let me tell you, she was amazing. Debra was so friendly, helpful, and professional. She knew her stuff and helped me find exactly what I needed. I really appreciate the care and attention she gave me, it made my shopping experience so much better. Thanks Debra!


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    Notebook purchase

    I just bought a notebook and had a great experience with Wisline. She really understood what I was looking for and made sure to place my order in the best way possible for me. Wisline was so patient and even told me about a bonus I could get. She discussed all the options with me and made sure everything was perfect. I am so grateful for Wisline's helpful and kind service.


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    Ordered the wrong size Tabbed dividers

    I made a mistake and ordered the wrong size of tabbed dividers, but luckily Sarah from customer service was really nice and helped me fix it by canceling the order and putting in a new one with the right size, as well as my other items. She even gave me a discount that I earned before. Thanks a lot, Sarah, for the great customer service! That's why I always come back to order from this place. 🙂


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    Leather goods and fine papers

    The stuff they sell at this store is really top-notch, no doubt about it. The quality of the leather items and fancy papers is truly exceptional. But, let me tell you, the process to order and the time it takes for delivery leaves a lot to be desired. The website is not very easy to use, and finding what you want can be a bit of a challenge. And don't even get me started on how long it takes for your order to arrive! Unless you're willing to pay a pretty penny for faster shipping, get ready to feel like you're waiting forever. It's a real shame because the products themselves are worth it, but it's frustrating to wait so long just to get them.


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    Excellent customer service

    I recently had a great experience with a super helpful and professional customer service agent who really went the extra mile to help me out with my order. She was able to quickly fix several issues I was having, like sorting out a mistake with my shipping address and handling an item that was out of stock. She made sure to explain everything clearly so I knew what was going on and how she was fixing things. She even gave me a new delivery date and helped with redirecting a package. I was really happy with the excellent service she provided.


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    Pencil case and notebook

    I was pretty upset at first because my order was delayed, but the folks in customer service were really friendly and cleared everything up for me right away. They even shipped out my personalized items quicker than expected! The delayed item only arrived a day late, so it wasn't a big deal. The items I received were really awesome, so it all worked out in the end. Thanks a lot!


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    Genuine leather journal

    I just talked to this amazing customer service person who was so professional and nice. They really went out of their way to make sure I got everything I needed and more. They paid attention to all the little things and worked with me to make everything super easy and pleasant. This person really represents the company's values well and is a huge asset.


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