R. Connelly

I recently got a really great gift from this place, but the delivery was a disaster. Even though I paid extra for fast delivery and gave the right address, the gift was delivered to me instead of the right person. When I called to ask about the mistake, I was just told that it happens sometimes, which wasn't a helpful response. They suggested I refuse the delivery and get it sent again for free with next day delivery, but I couldn't because I wasn't home at the time. Instead, they told me to call and order next time so someone could help me, which left me feeling frustrated and annoyed. Now I have to send the gift myself and pay more for delivery. The gift itself was great, but the delivery experience really let me down.

I ordered some items on March 15th because they were said to be in stock, but things went really bad after that. My credit card got charged right away, but on March 20th, I got an email saying my order was delayed. When I reached out to customer service to get an idea of when my stuff would actually arrive, I heard all sorts of excuses and promises that didn't end up happening. Turns out the items were out of stock until May 20th, and I only got a shipping notification on that day. I'm not gonna lie, this whole situation has totally put me off buying anything else from this company.