Hotel Chocolat - Overall Rating based on 26 reviews
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Assorted chocolates
I recently purchased some chocolates from this shop and it was so good! The website was easy to use, making it simple for me to pick out what I wanted. The ordering process was a breeze and I loved getting updates on when my delivery would arrive. When the chocolates came, they were packed nicely and got here right on time. They tasted amazing, just like I remembered from years ago. Each piece was delicious and I savored every bite, even though I had to stop myself from eating them all at once. I'm already thinking about ordering more chocolates in the future because they're just too delicious to resist.
Mother's Day gift
I placed an order for a Mother's Day present on a Friday afternoon and it showed up the next morning in the UK. The service was fantastic, the website was super easy to use, and the payment methods were safe. I'm really happy with how fast and efficient everything was and definitely won't hesitate to tell my friends and family about it.
Brother's gift
I recently sent a gift to my brother who hasn't been feeling well because of some health stuff. He said the products were awesome and high quality. The website was easy to use and had all the info I needed without searching a bunch. The delivery came really quick, faster than I expected. It was a really good experience and a nice way to make my brother feel better.
Delicious gift
I recently got a really great gift from this place, but the delivery was a disaster. Even though I paid extra for fast delivery and gave the right address, the gift was delivered to me instead of the right person. When I called to ask about the mistake, I was just told that it happens sometimes, which wasn't a helpful response. They suggested I refuse the delivery and get it sent again for free with next day delivery, but I couldn't because I wasn't home at the time. Instead, they told me to call and order next time so someone could help me, which left me feeling frustrated and annoyed. Now I have to send the gift myself and pay more for delivery. The gift itself was great, but the delivery experience really let me down.
Velvetiser and coffee
The customer service at this place is just amazing. I've never come across such helpful and friendly staff before. They really went out of their way to help me with my purchase, and I really appreciate all their help. I just wanted to say thank you for their outstanding service.
Gift chocolates
I just ordered some gift chocolates from this company, and I have to say, I was really happy with how quickly they arrived. The chocolates showed up on the exact day they were supposed to, and I was impressed with how fast the delivery was. I can't really say much about this specific order since they were gifts, but I've had their chocolates before and let me tell you, they are absolutely delicious. The smooth texture and high quality of the chocolates make them impossible to resist - it's just so easy to keep snacking on them. I've always been happy with the products I've gotten from this company, and I'll definitely be coming back as a customer in the future.
Easter egg gift
The process of ordering was so easy and smooth, eh? I had no trouble at all choosing and buying the Easter egg gift for my daughter. The service was top-notch and professional, and the egg looked so beautiful all wrapped up in a white gift box. My daughter was over the moon with her Easter egg, and the extra chocolates inside were a lovely surprise. The quality of the chocolates was top-notch, and it was obvious that a lot of care was put into how everything looked and tasted. I was super happy with my experience at Hotel Chocolat, eh?
hot chocolate and Everything selection box
I grabbed some hot chocolate and a box of chocolates. It was tough finding options without nuts due to my allergy. I wish there was an easier way to tell which ones have nuts!
Luxury chocolate treats
I gotta tell ya, I just love indulging in the fancy chocolate goodies from this website. They're my go-to snack, and I try to just have one a day with my coffee (decaf for me, gotta take care of myself). The chocolate is super rich and delicious, and always puts a smile on my face. Pairing it with my Tassimo coffee is like a match made in heaven.
Gift for my mother in law
I picked up a really tasty gift for my mother-in-law at this store. The staff were super friendly and gave me a hand. They even hooked me up with a discount by telling me about their awesome app.
Happy Easter egg collection
I just had to give the Happy Easter egg collection a try for my husband, and I gotta say, it did not disappoint. The variety of chocolates with fillings like caramel, pralines, and tipples were just so tasty. I enjoyed them so much that I had to order a second box when they went on sale. The flavors were super rich and decadent, I wish I could have them all year long. Plus, they were beautifully presented and the quality was top-notch.
Delicious chocolates
I gotta say, the chocolates I got from this place were so freaking good! The selection and quality were amazing, perfect for a fancy occasion or just a little indulgence for myself. What I really liked was that I could pick when I wanted them delivered and keep tabs on my order without any hassle. It made the whole thing feel more personal. If you're hunting for a gift that will seriously impress someone, these chocolates are the way to go. I totally recommend this place to anyone who loves high-end chocolates.
Pistachio & Honey bars
I've been a huge fan of this brand for almost 20 years, always getting their tasty treats through a monthly subscription. But I gotta say, the Pistachio & Honey bars I bought recently were a letdown. Unlike the other yummy chocolates I've had from them, this flavor just didn't hit the spot. The taste was weird and I couldn't even finish them. I really hope the new company takeover doesn't mean a drop in quality or lose what makes these chocolates unique and delicious.
Assorted Chocolates
I recently ordered some chocolates from this store and I was really happy with how good they tasted! They were top-notch quality, just like I always expect from this company. But, I was pretty let down by the delivery service from the courier. The delivery person didn't even ring the doorbell when they got here. They just chucked the box of chocolates behind my garbage cans and then took off, leaving my front gate wide open. That kind of careless delivery is not cool and it definitely doesn't make the shopping experience look good.
Birthday chocolates
I absolutely love the chocolates I bought - they are so delicious. But I had a bit of a rough time with the delivery. I paid extra to have them sent over for my daughter Sophie's birthday, but Royal Mail dropped the ball and didn't deliver them on time. I was home all day waiting, and they didn't even try to deliver or leave a note. I had to reschedule for Saturday, but they ended up bringing them today instead. Luckily, someone was home this time, but I was still a bit disappointed.
Chocolates
I absolutely love this company! I've been a loyal customer for about 6-7 years, and I can honestly say that I've never been let down with any of my orders. Every time I receive my chocolates, they're always in perfect condition - no damage at all. Once you taste these chocolates, you'll quickly see how much better they are compared to supermarket chocolates. Trust me, they're so delicious that you'll soon find yourself placing orders more often than you'd like to admit.
Chocolates Galore
Oh man, chocolates, chocolates, chocolates! We just can't resist all the different kinds they have at this place. Every time we go, it's such a treat to enjoy all the yummy and tempting flavors. You gotta treat yourself to a fancy experience and really savor every single bite.
Variety of chocolate flavours
It was really hard to make up my mind about which chocolate flavour I liked best at this place. But in the end, I decided to get the Velvetiser so I could whip up the perfect chocolate drink at home. The service was fantastic, and now I'm just really looking forward to savouring my yummy chocolate treat.
Mini Easter eggs purchase
I bought the mini Easter eggs not long ago and I gotta say, I was blown away by the service and how good the product was. Ordering them was a breeze, delivery was quick, and the eggs themselves were just amazing. My husband and sister loved them too - they said it's some of the best chocolate they've ever had. I really recommend these lovely eggs!
Missing chocolate eggs
I ordered 3 extra thick eggs, but when my box arrived, there were only 2 inside. Customer service could only offer a refund because they were no longer in stock. It's really disappointing. I had higher expectations from this company, but after looking at the reviews, it seems like this is a common issue.
Review with most votes
Birthday gift for my daughter
As a regular ol' Canadian customer at this here chocolatier, I gotta say, the quality of the gift I got was real impressive for the price. The packaging was just beautiful,... Read onBy: Regan Lynch