Hotel Chocolat

Hotel Chocolat reviews

26 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
88%
Would buy here again
Ordering
9.4
Service
9.0
Pricing
7.8
Delivery
8.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Assorted chocolates

9.5

"I recently purchased some chocolates from this shop and it was so good! The website was easy to use, making it simple for me to pick out what I wan..."

By: anabel Read on →
Critical

Delicious gift

5.0

"I recently got a really great gift from this place, but the delivery was a disaster. Even though I paid extra for fast delivery and gave the right ..."

By: R. Connelly Read on →
Most Voted

Birthday gift for my daughter

9.5

"As a regular ol' Canadian customer at this here chocolatier, I gotta say, the quality of the gift I got was real impressive for the price. The..."

By: Regan Lynch Read on →

Reviews (26)

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Dark chocolate Easter egg with a cute cup

N
Nathan Bins

1 reviews

9.5
Overall Rating
Would buy here again
Yes

As someone who absolutely loves dark chocolate, I couldn't resist indulging in a dark chocolate Easter egg that came with an adorable cup from this shop. It quickly became my go-to chocolate treat for the season. Even though I didn't receive an egg as a gift this year, I decided to spoil myself with this delightful treat. The dark chocolate was so rich and decadent, and the cute cup was just perfect for sipping on a warm cup of hot chocolate or cocoa. The delivery was smooth and I really liked getting those updates about the shipping. All in all, I was super happy with my purchase and would totally recommend it to any fellow chocolate lovers out there.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Dark chocolate Easter egg

E
E. Kovacek

2 reviews

9.5
Overall Rating
Would buy here again
Yes

The dark chocolate Easter egg I got was just what I was hoping for. It came in its tin packaging nice and safe, and I was happy with how well it was protected during shipping. The dark chocolate shell was super thick and tasty, and when I broke it open, there was a bunch of yummy chocolate goodies inside. My family and I have been loving the treats, and I'm excited to dive into the egg itself. All in all, I had a really good time with my purchase.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Recent customer service interaction

B
Bosco

17 reviews

9.5
Overall Rating
Would buy here again
Yes

I've been a customer of this company for a while now and I've always liked their products. But just a little while back, I had to get in touch with their customer service team about a problem. To my surprise, Bethany and Abbie were really professional and quick to help out. Bethany got back to me right away and knew exactly what to do to fix the issue. I was really grateful for how they handled everything and sorted things out.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Birthday gift for my daughter

R
Regan Lynch

1 reviews

9.5
Overall Rating
Would buy here again
Yes

As a regular ol' Canadian customer at this here chocolatier, I gotta say, the quality of the gift I got was real impressive for the price. The packaging was just beautiful, and the delivery was super quick. They kept me in the loop the whole time about where my order was at, and I really liked that. You can bet your bottom dollar I'll be coming back for more sugary goodies down the line.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Dark chocolate thick egg filled with chocolate treats

H
Hardy

9 reviews

9.5
Overall Rating
Would buy here again
Yes

The dispatch and delivery were so fast, and they kept us in the loop the whole time. The dark chocolate egg was so thick and packed with delicious chocolate treats inside, it tasted amazing and looked so fancy. The tray of chocolate quail eggs for our anniversary night was a lovely touch, but I don't know if I want to share them. All in all, the service and product from this place were top-notch.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Pralines and Nutty Chocolate

I
I. Mayert

1 reviews

9.0
Overall Rating
Would buy here again
Yes

Hotel Chocolat has the best chocolate, no doubt about it. I picked up a variety of pralines for my buddies and treated myself to some nutty chocolate. The chocolates are incredibly smooth and just melt in your mouth, giving you pure joy with each bite. The pralines are bursting with flavor, especially the pistachio one, where every nut tastes amazing. You can really tell that a ton of love goes into making these chocolates. Plus, the reusable tin is a great addition that enhances the whole experience. Without a doubt, the best chocolate I've ever tasted. Thanks a lot!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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About Hotel Chocolat

Hotel Chocolat is a British chocolatier and cocoa grower, renowned for its luxurious chocolate products. Founded in 2004 by Angus Thirlwell and Peter Harris, the company seeks to differentiate itself by emphasizing its bean-to-bar production process. Hotel Chocolat not only sells premium chocolates through its retail stores and online platform but also operates cafes and a cocoa estate hotel in Saint Lucia. The company's commitment to innovation and quality has helped establish its reputation as a leader in the luxury chocolate market. Hotel Chocolat aims to make chocolate exciting to a global audience, while also engaging in ethical sourcing and sustainability practices.

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Contact Information

Mint House

SG8 5HL Royston

United Kingdom

📧 help@hotelchocolat.com

☎ 03444 93 23 23

🌐 hotelchocolat.com

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Last update: November 29, 2024

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