IK Multimedia

IK Multimedia reviews

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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
90%
Would buy here again
Ordering
9.0
Service
9.2
Pricing
8.2
Delivery
8.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Amplifier Simulator Plugin

9.5

"I gotta say, I'm a big fan of this company. Their customer support is top-notch, whether I need help with buying something or figuring out a t..."

Critical

iLoud speakers

3.0

"I bought 2 iLoud speakers 3 years back, and now one of them has started acting up. Looks like the only way to get it fixed is to send it all the wa..."

Most Voted

Software installation assistance

10.0

"I just wanted to share about this fantastic support I got from a guy named Jason when I couldn't figure out how to download and install this n..."

Reviews (20)

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Amplifier Simulator Plugin

V

11 reviews

9.5
Overall Rating
Would buy here again
Yes

I gotta say, I'm a big fan of this company. Their customer support is top-notch, whether I need help with buying something or figuring out a tech problem - they always come through. I just got their Amplifier Simulator Plugin and wow, it's amazing. The quality and all the different things I can do with it are truly impressive. Shoutout to Jason and the rest of the customer service team - they're always super helpful and know their stuff. I know I can turn to them anytime I have questions or run into any issues.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Amazing software, exceptional support

E

11 reviews

9.5
Overall Rating
Would buy here again
Yes

Man, that IK software is just awesome, especially their new instrument "Pianoverse." Had a little trouble with installation, but Jason from their support team was right on it and got me sorted in a jiffy. Their products are crucial for my music-making, and I know I can count on their support team whenever I need a hand.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Recently purchased software

A

11 reviews

8.0
Overall Rating
Would buy here again
Yes

I was so annoyed with the customer service at first, like seriously. It took them forever, I mean four whole days, just to respond to me. But when they finally did, they totally sorted out my problem quick. I had a bunch of old accounts from like 14 years ago, and they found and combined them right away. Plus, they also fixed another issue I was having in no time. Even though it started off rough, I gotta say, I'm pretty happy with the product and how helpful the customer service was.

Detailed Ratings

Order
6.0
Service
10.0
Price
8.0
Delivery
8.0

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Fantastic product, exceptional customer service

W

4 reviews

9.5
Overall Rating
Would buy here again
Yes

I just bought something and had a problem getting it to work. The customer service folks were amazing and really looked into it to fix things quickly. I'm super happy with the product and the awesome help I got.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Irig sucks

C

4 reviews

6.0
Overall Rating
Would buy here again
No

It was a bummer when I asked irig what I needed, tried to make it clear but got a totally wrong result. I was bummed, so I'm gonna try another brand and plan to go back to Amazon tomorrow.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

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Amplitube 5 Standard Version

D

6 reviews

9.0
Overall Rating
Would buy here again
Yes

I gotta be honest, at first I wasn't too impressed with the software. The $99.00 version I tried was kinda limited and noisy, and I was almost ready to give up on it. But then, I decided to go for it and splurged on the Amplitube 5 Standard Version for about $200.00, and oh man, what a difference! It's like night and day - the software runs smoothly now and the sound quality is absolutely amazing. I am seriously so happy with my purchase and I highly recommend it. If you're unsure, trust me, it's worth it to invest in the Standard or even the Amplitube Max version. There are so many features and options to customize, you won't regret it. The amp and effect simulations are mind-blowing - all the tones you could ever want are right there at your fingertips. And no, I'm not being paid to say this. This software is really top-notch, and IK Multimedia deserves all the credit for creating such an awesome product.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

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Pianoverse and Philharmonik 2

J

22 reviews

7.0
Overall Rating
Would buy here again
Yes

I have tried to load my music and video files onto my external hard drive, but it seems like your software is having trouble with it. It's frustrating to run into these issues when other companies make it look so easy. I really hope this problem can be fixed soon so I can make the most out of these products.

Detailed Ratings

Order
8.0
Service
6.0
Price
8.0
Delivery
6.0

Do you already have an account?

Audio interface and software bundle

D
9.0
Overall Rating
Would buy here again
Yes

The customer service team was really helpful and knew their stuff! They fixed the technical issues with the software on my iPhone right away. The technician gave me a solution that worked like a charm, and I could start recording again without any problems. Everything went really smoothly, and I was happy with how quickly they responded and communicated with me. I was super impressed with the support I got overall.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Software purchase delay

E

5 reviews

8.5
Overall Rating
Would buy here again
Yes

I bought some software recently and had to wait longer than expected to get it. It took twelve days before I heard anything other than an automatic email. But once I finally talked to customer service, they were really helpful. They answered all my questions clearly and stuck with me until everything was fixed. Their instructions were easy to follow, but they did require some knowledge of Windows registry and finding a hidden folder in Windows Explorer. It wasn't a problem for me, but it might be tough for people who aren't as familiar with computers.

Detailed Ratings

Order
8.0
Service
10.0
Price
10.0
Delivery
6.0

Do you already have an account?

Guitar amp sims and support

M

16 reviews

10.0
Overall Rating
Would buy here again
Yes

Hey, so I just gotta shout out IK Multimedia for their sick guitar amp sims and awesome customer service! I've tested out a bunch of diff amps and cabinets, but theirs seriously take the cake in terms of sound quality. And don't even get me started on their sweet selection of pedals to really customize your sound. When I ran into a little hiccup with the software, their support team was right on it - it was just a silly search filter goof on my end, but they were quick to respond and helped me sort it out in a flash. Props to them!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Pianoverse issue

G

4 reviews

10.0
Overall Rating
Would buy here again
Yes

Hey, so I had this issue with Pianoverse, totally my fault, but shoutout to Jason W from IK Multimedia support, he was really awesome about it. They really put in a lot of effort to fix it, even though I was a bit grumpy. After a bunch of emails, they finally sorted it out for me. Thanks a lot for not giving up on me, guys! By the way, I used to be a skilled piano player, and let me just say, Pianoverse is absolutely amazing!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Account cleanup and optimizing T Racks with Max v2

M

5 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently got my account sorted out by the manager. He removed old stuff and organized my T Racks, so now I'm using Max v2 and it's working great. I recommend his services highly and appreciate how he paid attention to detail with my account. Take care!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Serial number issue resolution

J

3 reviews

9.5
Overall Rating
Would buy here again
Yes

I had a problem with the serial number of something I bought and when I talked to the company's support team, I was really happy with how helpful they were. Unlike other support teams that just send you to read a manual online, this team actually listened to my issue and gave me a new serial number over email right away. It saved me a lot of time and stress. I was really impressed and pleased with how they handled everything - their service was quick and tailored just for me.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Amplitube 5 MAX and iRig HD X

G

25 reviews

8.5
Overall Rating
Would buy here again
Yes

I recently got this really cool software and tool to help me get better at playing the guitar. The Amplitube 5 MAX software is amazing, it has so many features that have really helped me step up my music game. The iRig HD X interface has been great in connecting my guitars to my computer smoothly, making things super easy. I did have a little problem when I was downloading drivers for the interface, but the customer service from Jason in tech support was top-notch. Jason quickly figured out the issue and helped me fix it. I really appreciate his patience, professionalism, and quick responses throughout the whole thing. If you're thinking about getting something to boost your music production, I definitely suggest checking out these products.

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Arc 4 with MEMS Microphone

R

4 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently got the Arc 4 with MEMS Microphone and I have to say, I am super impressed with how good it is. It has really improved the sound in my studio a lot. The bass sounds amazing and after doing the 21 point test, I can confidently say that this is a must-have for any studio. I'm just a regular customer and not affiliated with the company, but I can honestly say that this product is top-notch. If you want to improve the sound in your studio, the Arc 4 with MEMS Microphone is a great choice and will make it feel like you have a whole new studio setup.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

iLoud speakers

G

1 reviews

3.0
Overall Rating
Would buy here again
No

I bought 2 iLoud speakers 3 years back, and now one of them has started acting up. Looks like the only way to get it fixed is to send it all the way to Italy, which would be way too pricey compared to just getting a new one. I did some digging online and found others who have had the same problem, but when I reached out to IK support, they didn't seem too keen on finding a proper solution. It's a letdown to see such poor after-sales service. I won't be buying any more IKM hardware and I'll make sure to let other musicians know to steer clear of it too.

Detailed Ratings

Order
4.0
Service
4.0
Price
2.0
Delivery
2.0

Do you already have an account?

iRIG HDX setpu for amplitube

A

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I reached out to the support team because I was having trouble getting my iRIG HDX set up for amplitube. The tech support folks provided me with clear instructions on what to do. They made it really easy for me to understand and it worked perfectly. Problem solved and now I'm a happy camper!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

product portal software

P

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I had this really weird issue when I was trying to install the product portal software. It was so frustrating, you know? But when I contacted the support team, they were quick to respond and really patient with me. Less than a day later, everything was set up and working perfectly! Huge shoutout to them, they really saved the day!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

AmpliTube 5

G

2 reviews

9.0
Overall Rating
Would buy here again
Yes

Hey there! So, I've been playing guitar for years now and let me tell you, AmpliTube 5 has been my go-to for making music lately. But, I ran into some tech problems recently that were really slowing me down. I was getting pretty frustrated, so I decided to contact tech support. They got back to me super quickly and fixed everything up after we exchanged a bunch of messages. It was such a relief to get back to making music without any issues. I gotta say, the support from IK Multimedia was top-notch and really made a difference for me. Their commitment to making great gear that works well is really impressive. As a musician, having reliable tools like AmpliTube 5 is so important for my creative flow.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Software installation assistance

L

6 reviews

10.0
Overall Rating
Would buy here again
Yes

I just wanted to share about this fantastic support I got from a guy named Jason when I couldn't figure out how to download and install this new software thing. Jason was super patient and helpful the whole time. Even though we ran into a bunch of problems, he kept at it and we went back and forth with emails until I finally got the software up and running on my computer. And I gotta mention, the software is top-notch and has lived up to what I was expecting.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

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About IK Multimedia

IK Multimedia is an international company known for developing music software and hardware for music production, creation, and performance. Founded in Modena, Italy, in 1996, the company initially gained prominence through software solutions designed to emulate classic recording studio gear. Over the years, IK Multimedia has expanded its product line to include a variety of audio interfaces, MIDI controllers, microphones, and other mobile music production tools. Renowned for its innovations in the digital music industry, the company caters to professional and amateur musicians alike, offering tools that integrate with computer-based and mobile platforms. Their flagship products, like Amplitube (guitar amp and effects modeling software) and SampleTank (a sample-based workstation), have contributed significantly to the company's reputation as a pioneer in virtual instrument and effects software development.

🌟 How did IK Multimedia shine for you?

Contact Information

590 Sawgrass Corporate Pkwy.

33325 Sunrise

United States

📧 ikus_webform@ikmultimedia.com

☎ (954) 846-9101

🌐 ikmultimedia.com

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Last update: November 29, 2024

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