Fanatics - Reviews and experiences

I needed new game-day gear after my old shirts stretched and a previous online buy was awful, so I tried them. The stuff feels solid—nice fabric, fits true, breathable for long tailgates—and delivery was on time. Pretty relieved it wasn’t another miss, actually glad I picked them.

I almost didn't order this — needed it for my WFH setup and was worried about getting burned. Tracking showed delays and the courier told me to deal with the seller, seller basically shrugged. Annoying, really. In the end it arrived a bit late and the item does what I wanted and is useful, so I'm relieved. Still would have liked clearer updates, but overall okay.

I bought a few kitchen towels and a cutting board last month. First use was the next day; towels felt soft and absorbent, board had a nice weight. A week after ordering they dropped the price. I called to get an adjustment — at first it sounded messy and I was annoyed. They eventually issued the refund after a follow-up call. Glad it worked out, could have been smoother though.

So, funny thing — I bought this hoodie because my old one bit the dust during a freezing dog walk. It showed up massive and I was already sighing, expecting the usual hassle. Then customer support actually agreed to an exchange, and the minute they confirmed the smaller size was on the way I felt proper relief, like, okay, they did the thing. Hoodie’s cozy, not flawless, price a touch high, but the swap made me happy enough to keep shopping here.

I won't shop here again. Bought a pair of pajama pants over a year ago marked large, but they were so tight I could barely get them on and the waist sat all wrong. I asked for a return and heard nothing useful. Instead they kept sending messages about a credit balance but never actually helped with the return. It took weeks to even get a reply. I've returned ill-fitting items from other retailers with no fuss, so this stood out. Not impressed.

it was annoying at the time but it did arrive eventually and I'm glad. I first saw the item on their website and even mentioned it to a colleague, so I felt awkward when tracking said "shipped" but nothing happened. Multiple missed updates. Customer support fixed a technical glitch after I complained, sent confirmation and it showed up today. Not perfect, but relieved it worked out. Would buy again but will double-check emails next time.

15 pm. No knock. No text. No ring. I checked — it was on the porch, not stolen. Relief—right then I knew it would be fine. The hoodie isn't premium; a bit thin and the stitching shows, but it fits and is cozy for dog walks and coffee runs. I wear it most days. Not perfect, but it does the job.

delivery arrived on time and the packaging wasn’t torn, but those cheap rubber/plastic patches ruin the look up close. It would’ve been much better if they used tackle twill like the numbers. Kinda bummed — hope customer service helps and that others check sleeves right away. If you're buying, ask customer service about returns or photos first.

What a total nightmare trying to get a hold of someone at the company about my England shirt I bought at Wembley. Phone calls go unanswered, emails ignored - what a mess! And to make matters worse, the shirts have outdated player names and numbers on them. Now I've got one very disappointed 11-year-old on my hands. How did this even happen? And to spend £83 on a shirt that might not even be worn now - it's just not right. Fanatics, shape up!

I recently bought a whole England kit from this company on March 21st. I'm kinda bummed because all I got so far are just the socks. Their customer service is really disappointing, they don't seem to care about fixing the problem. It's annoying that they always say the manager is in meetings and can't talk. I wouldn't suggest getting anything from this company, I even complained to the England head office about my experience.

I ordered a bunch of awesome stuff for my son for Easter, but it never arrived! I'm super upset and frustrated that I wasted my money and now my son won't have anything fun for Easter. I should have checked the reviews before buying from this place. Life's unfair! 😡😭

I recently tried to make a purchase on the website, but we ran into a bunch of problems. My son-in-law and I both wanted to get a gift card, but the system kept rejecting our orders. So we got frustrated and decided to buy some stuff instead. But then the website kept processing our request over and over again before finally kicking us out. It was so annoying and we ended up feeling pretty disappointed by the whole experience.

I just bought a customized NBA jersey with a player's name and number on it. The problem is, after only a few washes, the letters on the back started peeling off. I made sure to wash it carefully in a delicate items bag, but it still didn't last. I emailed customer service with all the order details, but haven't heard back from them yet. I'm really disappointed with the poor quality of the jersey and the fact that customer service hasn't gotten back to me.

My recent online orders didn't show up when they were supposed to. I gave customer service a call and they told me that my stuff got sent to my old address by mistake. The good news is, the folks at Fanatics customer service fixed everything right away and made sure my missing items were sent to the right address. I gotta say, I was pretty impressed with how fast they took care of the problem.

So I ordered a bunch of gear for my favorite team, eh? It arrived super fast, just like the next day. But then I realized I didn't like some of the stuff and wanted to return it, you know? I gave 'em a call, and they helped me set up the return really easily, eh. They even gave me a link to start the return process, which was cool. So right now, I'm just waiting for it to all get sorted out, eh. 👍

So I bought this rugby sweater from Fanatics and man, was I bummed out. When I opened up the package, I saw two big ol' holes in it! Like, c'mon, that's just not cool. I shot them an email about it on March 10th, but it's been three weeks now and I haven't heard a peep back. It's not cool for a company to treat their customers like this, you know? Fanatics just seems kinda shady to me, putting profit first and not caring about their customers. Smh.

I just ordered an Eagles jersey, and on the website, it said it would come in 2-3 business days. But then I checked the tracking info, and it said it wouldn't arrive until May 9th. This mix-up has me feeling pretty confused and frustrated as a customer.

I just bought the England kit online 'cause I couldn't find the shorts and socks anywhere in stores. The whole ordering process on their website was pretty smooth and quick. But man, the shorts took forever to arrive, almost 3 weeks! And when I tried to reach out to customer service about the delay, they were a total mess with their responses and communication.

I had to cancel an order recently and the customer service I got was awesome. The first person I talked to realized they needed to get someone higher up involved. Cristin stepped in and was able to cancel the order, even though it was already being processed. She said she'd send an email confirmation once it was done, and she did just that within 2 hours. I was really impressed with how efficient and professional Cristin was. If you ever need customer support, I definitely recommend asking for Cristin - she'll make sure your problem gets sorted out quickly.

I recently bought some gear for my fave sports team from this online shop. The stuff was good quality and the designs were cool. But man, returning items was a drag. The cost to return stuff on their site was way higher than what other stores charge. I didn't expect that and it really annoyed me. Plus, getting my refund took forever. They said it would only take 10 working days after they got my return at their warehouse, but that didn't happen. I had to keep bugging customer service for updates. Overall, the products were decent, but the return process and customer service were a letdown.